TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from SUCKS HAD TO WAIT TILL THE 2/24 TO FILE NO FORMS THEN WOULD NOT LET ME PUT IN MY STATE WITHHOLDING TAX AND i ENDED UP PAYING STATE
Date published: 2021-02-25
Rated 5 out of 5 by from Excellent Customer Service I admittedly do not know much about tax prep but Randy assisted with an issue that occurred and he was awesome! Very friendly and helpful!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Wonderful I have been using TurboTax for 7 years now. I have always had a pleasant experience. I will continue to refer and use them in the future. Quick and easy!! Thank you TurboTax for making this tax season another success.
Date published: 2021-02-25
Rated 4 out of 5 by from awesome I have been using TurboTax since 2018. I am 23 now, but as a young adult I had no idea how to file my taxes. TurboTax made it super easy and quick to file my taxes. I know so many people paying $100 or more and I have only paid $40 each year! Love this website.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax has been helpful turbo tax has been really comprehensive and easily relatable...the file for $0 option was a wonderful
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great I have been using TurboTax for years and it keeps my info and asks to review/update previous year info. Makes it so easy to file taxes.
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax gets the job done. Most everything went well, except for answering questions related to RMDs. Guidance about the CARES Act exemption left much to be desired.
Date published: 2021-02-25
Rated 2 out of 5 by from software works well - customer services horrible I like the tool to file my taxes. however, i wont use them again, part of the sales pitch is to have a person available for questions at all times and the two people i spoke with did not help me and one even provided the incorrect information. additionally the wait for a person was over an hour and you had to wait on the phone, not even option for a call back or to send an email to ask a question. for the cost it would have been better to pay my CPA and at least get the attention i needed. at the end, because of lack of help i lost money on my return because the form never updated a deduction and i could not speak to a person to get it correct
Date published: 2021-02-25
Rated 4 out of 5 by from Import of investment statements a big time saver. Import of investment statements is a big time saver.
Date published: 2021-02-25
Rated 5 out of 5 by from It's Great Turbotax has been great. No complaints. It's very helpful and has become more interactive through out the years.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11818
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from SUCKS HAD TO WAIT TILL THE 2/24 TO FILE NO FORMS THEN WOULD NOT LET ME PUT IN MY STATE WITHHOLDING TAX AND i ENDED UP PAYING STATE
Date published: 2021-02-25
Rated 5 out of 5 by from Excellent Customer Service I admittedly do not know much about tax prep but Randy assisted with an issue that occurred and he was awesome! Very friendly and helpful!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Wonderful I have been using TurboTax for 7 years now. I have always had a pleasant experience. I will continue to refer and use them in the future. Quick and easy!! Thank you TurboTax for making this tax season another success.
Date published: 2021-02-25
Rated 4 out of 5 by from awesome I have been using TurboTax since 2018. I am 23 now, but as a young adult I had no idea how to file my taxes. TurboTax made it super easy and quick to file my taxes. I know so many people paying $100 or more and I have only paid $40 each year! Love this website.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax has been helpful turbo tax has been really comprehensive and easily relatable...the file for $0 option was a wonderful
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great I have been using TurboTax for years and it keeps my info and asks to review/update previous year info. Makes it so easy to file taxes.
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax gets the job done. Most everything went well, except for answering questions related to RMDs. Guidance about the CARES Act exemption left much to be desired.
Date published: 2021-02-25
Rated 2 out of 5 by from software works well - customer services horrible I like the tool to file my taxes. however, i wont use them again, part of the sales pitch is to have a person available for questions at all times and the two people i spoke with did not help me and one even provided the incorrect information. additionally the wait for a person was over an hour and you had to wait on the phone, not even option for a call back or to send an email to ask a question. for the cost it would have been better to pay my CPA and at least get the attention i needed. at the end, because of lack of help i lost money on my return because the form never updated a deduction and i could not speak to a person to get it correct
Date published: 2021-02-25
Rated 4 out of 5 by from Import of investment statements a big time saver. Import of investment statements is a big time saver.
Date published: 2021-02-25
Rated 5 out of 5 by from It's Great Turbotax has been great. No complaints. It's very helpful and has become more interactive through out the years.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11818