TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Clear, step-by-step walk-through gets the job done I've never had a problem using TT that I couldn't resolve, but sometimes there are small snags that (had I not pursued an answer) could have resulted in a delay in processing my Fed Return. This year it was the TaxEIP2 stimulus check #2. I didn't receive it until January this year, so I expected I should report it on next year's return. This ended up in giving me a federal refund $600 greater than it was prior to wrapping up at the end. I scratched my head and wondered if that could be correct, and the $600 number was a tip-off. Luckily I went to the online Q&A forum and found someone asking the very question I had: if it didn't arrive until January 4th this year, did I need to report it? The answer was "yes" in this case. Otherwise TT is, as always, a well-designed, easy-to-follow process for getting the tax job done. 5-star review once again. pf
Date published: 2021-02-25
Rated 5 out of 5 by from Love Turbo Tax! It has always been an easy process to file my taxes. Been using them for years!
Date published: 2021-02-25
Rated 5 out of 5 by from Like it great. simple. fast. Would recommend to any small business
Date published: 2021-02-25
Rated 5 out of 5 by from Easy & Fast Very easy to use and had great features if you have questions and where to find what you need to complete your return!
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo Tax was not as good this year. Received little to no support from Turbo Tax staff. Was getting VERY frustrated.
Date published: 2021-02-25
Rated 5 out of 5 by from quick and easy My dad and I were able to use the step by step process without needing live help
Date published: 2021-02-25
Rated 1 out of 5 by from not good someone used my son as a dependent when he’s my dependent
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax is amazing!! My live expert help was amazing! They helped me in every way possible! Answered all of my questions!
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo Tax Premier is Average, maybe. I used to be able to use Turbo Tax Deluxe for my one rental property, but now I am forced to use the Premier version for the last few years. Frankly, I think it's over priced for that one feature. This year I had three problems with the Premier edition. 1. The cost basis for 2 of my 1099-R statements did not transfer to my PA return, for which I didn't get any alert and only found by accident. 2. I could not use my credit card to add Audit Defense. The program went into a loop that the very helpful support agent could not resolve but she provided an alternative method to get the job done - outside of Turbo Tax. 3. One of the forms on the rental property did not get a field updated from the previous year but that did show up as an error on the final review.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax does a great job Easy to use and does a complete job cannot wait till next year
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11634
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Clear, step-by-step walk-through gets the job done I've never had a problem using TT that I couldn't resolve, but sometimes there are small snags that (had I not pursued an answer) could have resulted in a delay in processing my Fed Return. This year it was the TaxEIP2 stimulus check #2. I didn't receive it until January this year, so I expected I should report it on next year's return. This ended up in giving me a federal refund $600 greater than it was prior to wrapping up at the end. I scratched my head and wondered if that could be correct, and the $600 number was a tip-off. Luckily I went to the online Q&A forum and found someone asking the very question I had: if it didn't arrive until January 4th this year, did I need to report it? The answer was "yes" in this case. Otherwise TT is, as always, a well-designed, easy-to-follow process for getting the tax job done. 5-star review once again. pf
Date published: 2021-02-25
Rated 5 out of 5 by from Love Turbo Tax! It has always been an easy process to file my taxes. Been using them for years!
Date published: 2021-02-25
Rated 5 out of 5 by from Like it great. simple. fast. Would recommend to any small business
Date published: 2021-02-25
Rated 5 out of 5 by from Easy & Fast Very easy to use and had great features if you have questions and where to find what you need to complete your return!
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo Tax was not as good this year. Received little to no support from Turbo Tax staff. Was getting VERY frustrated.
Date published: 2021-02-25
Rated 5 out of 5 by from quick and easy My dad and I were able to use the step by step process without needing live help
Date published: 2021-02-25
Rated 1 out of 5 by from not good someone used my son as a dependent when he’s my dependent
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax is amazing!! My live expert help was amazing! They helped me in every way possible! Answered all of my questions!
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo Tax Premier is Average, maybe. I used to be able to use Turbo Tax Deluxe for my one rental property, but now I am forced to use the Premier version for the last few years. Frankly, I think it's over priced for that one feature. This year I had three problems with the Premier edition. 1. The cost basis for 2 of my 1099-R statements did not transfer to my PA return, for which I didn't get any alert and only found by accident. 2. I could not use my credit card to add Audit Defense. The program went into a loop that the very helpful support agent could not resolve but she provided an alternative method to get the job done - outside of Turbo Tax. 3. One of the forms on the rental property did not get a field updated from the previous year but that did show up as an error on the final review.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax does a great job Easy to use and does a complete job cannot wait till next year
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11634