TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from this year it was difficult For some reason I found completing the returns more difficult this year even though nothing really changed. Thanks to the help from 2 of the customer service people, I made it! But then had the return rejected cause I made an incorrect entry,
Date published: 2022-04-01
Rated 4 out of 5 by from Overall, Turbo Tax is a very good program I have used Turbo Tax for most of my working career and have found it to be very useful in retaining basic tax prep info from previous years and keeping me updated on current tax laws. One of the more useful characteristics of the program is the capability to upload investment data and identify costs of donated items to charities. This year there was a glitch in the Sales Tax calculator that even the Turbo Tax experts were not able to rectify for me. But this did not impact finishing my return. I continue to be disappointed in having to pay to e-file my state return. I think that should just be part of the e-file offer for the first state. But I will continue to utilize the Turbo Tax program in the future because of the convenience and accuracy of working my tax data.
Date published: 2022-04-01
Rated 3 out of 5 by from Says its free but its not Had a great experience using Turbo Tax to calculate and file my taxes. My only issue is that through USAA, Turbo Tax is advertised as being free for Enlisted military. I read all of the small print and made sure to use the link provided by USAA, file before the offer expired, and used the version that was free for enlisted military members. However, when I got to the end and ready to file, I was still charged (with a small discount). I finished the transaction so that I could file my taxes but I was disappointed.
Date published: 2022-04-01
Rated 5 out of 5 by from Fast & Easy Turbo Tax Online is fast, pretty easy and user friendly!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is a great program for anyone! Very easy to use. Even someone that does not know how to do taxes can use it.
Date published: 2022-04-01
Rated 5 out of 5 by from They did great SHE DID REALLY GREAT, was very nice. She really did her best
Date published: 2022-04-01
Rated 5 out of 5 by from Outstanding Your learn more prompts for each required field clarifies the request and/or what is required to be submitted.
Date published: 2022-04-01
Rated 4 out of 5 by from Good tool, too much advertising! TurboTax always does a thorough job of helping us file our taxes, but it get's really annoying how many upgrades and extra features they try to push on you during the data entry process. I would prefer to pick my package at the start and not have to deal with the upgrade advertising throughout my tax preparation process.
Date published: 2022-04-01
Rated 2 out of 5 by from NOT FREE advertising free tax returns only to end up needing to "upgrade" for simple and COMMON things like IRA contributions is underhanded and rude!!! if you're going to advertise something as free you should follow through for at least super common and basic things! that said its at least user friendly and the easiest program to understand
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is the way to go! I have been doing our taxes myself with Turbo Tax the last few years. With owning a home, business and kids it was pretty easy.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 11633
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from this year it was difficult For some reason I found completing the returns more difficult this year even though nothing really changed. Thanks to the help from 2 of the customer service people, I made it! But then had the return rejected cause I made an incorrect entry,
Date published: 2022-04-01
Rated 4 out of 5 by from Overall, Turbo Tax is a very good program I have used Turbo Tax for most of my working career and have found it to be very useful in retaining basic tax prep info from previous years and keeping me updated on current tax laws. One of the more useful characteristics of the program is the capability to upload investment data and identify costs of donated items to charities. This year there was a glitch in the Sales Tax calculator that even the Turbo Tax experts were not able to rectify for me. But this did not impact finishing my return. I continue to be disappointed in having to pay to e-file my state return. I think that should just be part of the e-file offer for the first state. But I will continue to utilize the Turbo Tax program in the future because of the convenience and accuracy of working my tax data.
Date published: 2022-04-01
Rated 3 out of 5 by from Says its free but its not Had a great experience using Turbo Tax to calculate and file my taxes. My only issue is that through USAA, Turbo Tax is advertised as being free for Enlisted military. I read all of the small print and made sure to use the link provided by USAA, file before the offer expired, and used the version that was free for enlisted military members. However, when I got to the end and ready to file, I was still charged (with a small discount). I finished the transaction so that I could file my taxes but I was disappointed.
Date published: 2022-04-01
Rated 5 out of 5 by from Fast & Easy Turbo Tax Online is fast, pretty easy and user friendly!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is a great program for anyone! Very easy to use. Even someone that does not know how to do taxes can use it.
Date published: 2022-04-01
Rated 5 out of 5 by from They did great SHE DID REALLY GREAT, was very nice. She really did her best
Date published: 2022-04-01
Rated 5 out of 5 by from Outstanding Your learn more prompts for each required field clarifies the request and/or what is required to be submitted.
Date published: 2022-04-01
Rated 4 out of 5 by from Good tool, too much advertising! TurboTax always does a thorough job of helping us file our taxes, but it get's really annoying how many upgrades and extra features they try to push on you during the data entry process. I would prefer to pick my package at the start and not have to deal with the upgrade advertising throughout my tax preparation process.
Date published: 2022-04-01
Rated 2 out of 5 by from NOT FREE advertising free tax returns only to end up needing to "upgrade" for simple and COMMON things like IRA contributions is underhanded and rude!!! if you're going to advertise something as free you should follow through for at least super common and basic things! that said its at least user friendly and the easiest program to understand
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is the way to go! I have been doing our taxes myself with Turbo Tax the last few years. With owning a home, business and kids it was pretty easy.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 11633