TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from TurboTax almost cost me $800 because of a bug I had two 1098 forms because I bought a house and then the loan got bought by another bank. When I put "Points paid" on the correct 1098 form, the first one, TurboTax did not apply the deduction to my return. I paid a $49 upgrade fee to get the "paid assistance" - only to be told I discovered a bug in the program and by putting the points paid on the 2nd 1098 I could work around it. If I wasn't super diligent looking at my return, I would have missed the deduction and the $800. This isn't even a niche thing. Buying a house and paying down points, and then having your mortgage bought by another bank surely happens to a vast number of home buyers. So I paid $49 more dollars for TurboTax to tell I found a bug in their program... My trust in TurboTax is very, very low now.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax was easy to use This was so easy to use. anyone can use it thats how easy it is
Date published: 2023-02-19
Rated 2 out of 5 by from $39 turns into $78, rip off I’ve used TurboTax for 5 years and have never been forced to pay for the service. They said my situation was “different” this year and MADE me pick the $39 dollar upgrade. Fine, I’ll eat the $40 to use this service. Once I get to the end to file, it doubles to a total of $78!!! I will not be using this service next year. I will find a free service like this used to be and use that to file in the years to come. Super disappointed.
Date published: 2023-02-19
Rated 1 out of 5 by from great job it took 3 agents to help me but they knew what they were doing I was the problem but it did not faze them one bit they were consistent and very patient and it seem like they all loved what they do. professional. I will be a customer as long as I need them
Date published: 2023-02-19
Rated 5 out of 5 by from Awesome system Easy to use, I have uses Turbo Tax for 8 years in a row.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is great! I have an S Corporation and also used Turbo Tax for my personal tax return. Whenever I had a question, I could call or chat with someone who could answer all my questions.
Date published: 2023-02-19
Rated 5 out of 5 by from awesome it was convenient fast and handy. i wil be using turbo tax in the future
Date published: 2023-02-19
Rated 3 out of 5 by from Turbo Tax does not explain their charges well I was quoted one price at the beginning of starting tax return, at the end of return the price went up $40. Come to find out I was using "Live" unbeknownst to me. Their introduction at the beginning does not explain what I was using very well. I have been using Turbo Tax for many years, probably no more.
Date published: 2023-02-19
Rated 5 out of 5 by from Great Product Very Simple to use, great process for entering and deciphering deductions
Date published: 2023-02-19
Rated 5 out of 5 by from It was easy and efficient They tell you when you have made a mistake plus there are live associates to talk to while fixing issues for you.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11607
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax almost cost me $800 because of a bug I had two 1098 forms because I bought a house and then the loan got bought by another bank. When I put "Points paid" on the correct 1098 form, the first one, TurboTax did not apply the deduction to my return. I paid a $49 upgrade fee to get the "paid assistance" - only to be told I discovered a bug in the program and by putting the points paid on the 2nd 1098 I could work around it. If I wasn't super diligent looking at my return, I would have missed the deduction and the $800. This isn't even a niche thing. Buying a house and paying down points, and then having your mortgage bought by another bank surely happens to a vast number of home buyers. So I paid $49 more dollars for TurboTax to tell I found a bug in their program... My trust in TurboTax is very, very low now.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax was easy to use This was so easy to use. anyone can use it thats how easy it is
Date published: 2023-02-19
Rated 2 out of 5 by from $39 turns into $78, rip off I’ve used TurboTax for 5 years and have never been forced to pay for the service. They said my situation was “different” this year and MADE me pick the $39 dollar upgrade. Fine, I’ll eat the $40 to use this service. Once I get to the end to file, it doubles to a total of $78!!! I will not be using this service next year. I will find a free service like this used to be and use that to file in the years to come. Super disappointed.
Date published: 2023-02-19
Rated 1 out of 5 by from great job it took 3 agents to help me but they knew what they were doing I was the problem but it did not faze them one bit they were consistent and very patient and it seem like they all loved what they do. professional. I will be a customer as long as I need them
Date published: 2023-02-19
Rated 5 out of 5 by from Awesome system Easy to use, I have uses Turbo Tax for 8 years in a row.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is great! I have an S Corporation and also used Turbo Tax for my personal tax return. Whenever I had a question, I could call or chat with someone who could answer all my questions.
Date published: 2023-02-19
Rated 5 out of 5 by from awesome it was convenient fast and handy. i wil be using turbo tax in the future
Date published: 2023-02-19
Rated 3 out of 5 by from Turbo Tax does not explain their charges well I was quoted one price at the beginning of starting tax return, at the end of return the price went up $40. Come to find out I was using "Live" unbeknownst to me. Their introduction at the beginning does not explain what I was using very well. I have been using Turbo Tax for many years, probably no more.
Date published: 2023-02-19
Rated 5 out of 5 by from Great Product Very Simple to use, great process for entering and deciphering deductions
Date published: 2023-02-19
Rated 5 out of 5 by from It was easy and efficient They tell you when you have made a mistake plus there are live associates to talk to while fixing issues for you.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11607