TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax Great! Turbotax was very easy to use. I liked how I was able to complete the return with all of the information that was available for me to use.
Date published: 2022-02-16
Rated 5 out of 5 by from My turbo tax accountant was awesome Alaina my turbo tax expert was very responsive and worked hard to get the most back on my refund.
Date published: 2022-02-16
Rated 5 out of 5 by from Awesome service TurboTax is the easiest service I've ever used. Better than any other.
Date published: 2022-02-16
Rated 3 out of 5 by from turbotax gets less helpful every year If it wasn't for the fact that I've used TurboTax for nearly 35 years I might go somewhere else! The online site used to be a lot more helpful but now they just keep trying to push you to use one of their "experts", which costs a lot more, and they provide less help in the actual application. For example, the site says I don't have to add my 1098 Mortgage Interest info because I said I own my home. Then at the end of the section it comes back with "Uh oh! You did add this info" here, let us help. Totally unhelpful! Why every year do you have to fix what wasn't broke? Oh well, for the most part it's still a useful site and cheaper than a CPA or other tax firm to do your taxes. So as long as you know what you're doing it's a good site to use.
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Awsome I never have any stress about my taxes with them because they offer a variety of service for s peace of mind
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo tax is great It is quick and easy they tell you everything no surprises
Date published: 2022-02-16
Rated 5 out of 5 by from Easy Peezy! I've been using Turbo Tax for 20 some years. It is easy. Anyone can use it!
Date published: 2022-02-16
Rated 5 out of 5 by from Fast and efficient filing It was quick and easy to do my taxes with Turbo Tax. I would certainly use them again. This is my 4th year using Turbo Tax.
Date published: 2022-02-16
Rated 5 out of 5 by from Amazing team Tyler did amazing with answering my many questions. I am very grateful I was able to use full service this year. Thank you for everything!
Date published: 2022-02-16
Rated 1 out of 5 by from 1 bug ruined my whole experience I loved everything about my experience until I had to renter all of my auto-filled W-2 because of a bug in Turbotaxs' system. When I got to the last step of filing it gave me an error something like Form TC-40w(2) Payer ID Error in Utah employer state idea has to be 14 characters with no hyphens. I did just that. entered the state employer id as 14 characters and no hyphens but this error never went away. I had to scour online forums for a solution which resulted in me having to manually renter all my W-2s and make the WTH at the end of my employer state ID lowercase even though there is not indication that this should be lowercase and on all my documentation it appears as uppercase.
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11587
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Great! Turbotax was very easy to use. I liked how I was able to complete the return with all of the information that was available for me to use.
Date published: 2022-02-16
Rated 5 out of 5 by from My turbo tax accountant was awesome Alaina my turbo tax expert was very responsive and worked hard to get the most back on my refund.
Date published: 2022-02-16
Rated 5 out of 5 by from Awesome service TurboTax is the easiest service I've ever used. Better than any other.
Date published: 2022-02-16
Rated 3 out of 5 by from turbotax gets less helpful every year If it wasn't for the fact that I've used TurboTax for nearly 35 years I might go somewhere else! The online site used to be a lot more helpful but now they just keep trying to push you to use one of their "experts", which costs a lot more, and they provide less help in the actual application. For example, the site says I don't have to add my 1098 Mortgage Interest info because I said I own my home. Then at the end of the section it comes back with "Uh oh! You did add this info" here, let us help. Totally unhelpful! Why every year do you have to fix what wasn't broke? Oh well, for the most part it's still a useful site and cheaper than a CPA or other tax firm to do your taxes. So as long as you know what you're doing it's a good site to use.
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Awsome I never have any stress about my taxes with them because they offer a variety of service for s peace of mind
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo tax is great It is quick and easy they tell you everything no surprises
Date published: 2022-02-16
Rated 5 out of 5 by from Easy Peezy! I've been using Turbo Tax for 20 some years. It is easy. Anyone can use it!
Date published: 2022-02-16
Rated 5 out of 5 by from Fast and efficient filing It was quick and easy to do my taxes with Turbo Tax. I would certainly use them again. This is my 4th year using Turbo Tax.
Date published: 2022-02-16
Rated 5 out of 5 by from Amazing team Tyler did amazing with answering my many questions. I am very grateful I was able to use full service this year. Thank you for everything!
Date published: 2022-02-16
Rated 1 out of 5 by from 1 bug ruined my whole experience I loved everything about my experience until I had to renter all of my auto-filled W-2 because of a bug in Turbotaxs' system. When I got to the last step of filing it gave me an error something like Form TC-40w(2) Payer ID Error in Utah employer state idea has to be 14 characters with no hyphens. I did just that. entered the state employer id as 14 characters and no hyphens but this error never went away. I had to scour online forums for a solution which resulted in me having to manually renter all my W-2s and make the WTH at the end of my employer state ID lowercase even though there is not indication that this should be lowercase and on all my documentation it appears as uppercase.
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11587