TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281590 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is very helpful Turbo tax is easy to use. I appreciated the tips and flow of the product.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing customer service!!! I had a very complicated problem I couldn't figure out. Liberty stayed on the phone with me for 2 hours and resolved the problem so I could file feeling confident that everything was correct.
Date published: 2021-02-26
Rated 5 out of 5 by from Much cheaper than any in person service Very easy to follow along and clearly explained every question I had with the exception of one. I couldn't figure out how to amortize part of my rental property expenses. But other than that - Awesome!
Date published: 2021-02-26
Rated 3 out of 5 by from Free was misleading. I did not like the fact I was forced to upgrade and end up paying 180 for filing my taxes. The whole point to come back was to do it free! I realize I hit a bump and needed assistance and got a call but that's a little too pricey. I could have gone to someone in town for less. The customer service I received was amazing! She was very helpful and friendly!! SO thankful for her help.
Date published: 2021-02-26
Rated 5 out of 5 by from Great I liked everything TurboTax had to offer and help me get my refund.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is great. Really liked the reps who call I feel the process is a little too long but i got all the help i needed from the reps who call you back. Deborah.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo was great It was easy to do. Was easy to follow and make corrections.
Date published: 2021-02-26
Rated 5 out of 5 by from Great on line support! Had great online support- was helped thru a couple of issues I had with interest income.
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent live customer service I had a very complicated return to file with multiple states of employment, unemployment, foreign accounts and investment purchases. Everything started out fine, but then i ran into some glitches and got totally frustrated. Chandra from live support got on and patiently walked me through every step and correctly the problems. She then went out of her way to find every last deduction to help me get back to a payment amount i was comfortable with. Exceptional service!
Date published: 2021-02-26
Rated 1 out of 5 by from Software bug for wash sales less than $1 don't buy This year's release has a bug that won't allow for wash sales of less than $1. There's no workaround either. I will never buy this crap again.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11539
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is very helpful Turbo tax is easy to use. I appreciated the tips and flow of the product.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing customer service!!! I had a very complicated problem I couldn't figure out. Liberty stayed on the phone with me for 2 hours and resolved the problem so I could file feeling confident that everything was correct.
Date published: 2021-02-26
Rated 5 out of 5 by from Much cheaper than any in person service Very easy to follow along and clearly explained every question I had with the exception of one. I couldn't figure out how to amortize part of my rental property expenses. But other than that - Awesome!
Date published: 2021-02-26
Rated 3 out of 5 by from Free was misleading. I did not like the fact I was forced to upgrade and end up paying 180 for filing my taxes. The whole point to come back was to do it free! I realize I hit a bump and needed assistance and got a call but that's a little too pricey. I could have gone to someone in town for less. The customer service I received was amazing! She was very helpful and friendly!! SO thankful for her help.
Date published: 2021-02-26
Rated 5 out of 5 by from Great I liked everything TurboTax had to offer and help me get my refund.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is great. Really liked the reps who call I feel the process is a little too long but i got all the help i needed from the reps who call you back. Deborah.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo was great It was easy to do. Was easy to follow and make corrections.
Date published: 2021-02-26
Rated 5 out of 5 by from Great on line support! Had great online support- was helped thru a couple of issues I had with interest income.
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent live customer service I had a very complicated return to file with multiple states of employment, unemployment, foreign accounts and investment purchases. Everything started out fine, but then i ran into some glitches and got totally frustrated. Chandra from live support got on and patiently walked me through every step and correctly the problems. She then went out of her way to find every last deduction to help me get back to a payment amount i was comfortable with. Exceptional service!
Date published: 2021-02-26
Rated 1 out of 5 by from Software bug for wash sales less than $1 don't buy This year's release has a bug that won't allow for wash sales of less than $1. There's no workaround either. I will never buy this crap again.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11539