TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Have used for 20 years and how TurboTax - Great I am not a financial person and would appreciate a friendlier way of asking and receiving questions on Tax Issues. Many times i have explored the provided information only to find that the issue is not really addressed, or is answered in a way that only an accountant can understand.
Date published: 2022-04-06
Rated 3 out of 5 by from Still too complicated for multiple incomes…….aaaaa Still too complicated for multiple incomes….aaaaaaaaa
Date published: 2022-04-06
Rated 5 out of 5 by from TURBO TAX IS OUTSTANDING!!! I HAVE USED TURBO TAX FOR MANY YEARS. I WILL CONTINUE TO USE THEM IN THE FUTURE
Date published: 2022-04-06
Rated 5 out of 5 by from I APPRECIATE TURBO TAX Helped me so much to get through all my tax jargon easily and effectively. I use it every year.
Date published: 2022-04-06
Rated 5 out of 5 by from Got the job done The help and guide text is a big plus for this program. Gets you focused on areas you should consider or need to address. Very sure footed. Occasionally it seems to overlook something that needs to be filled out, especially with state form, but another pass, it flags the item. Such as phone number for state form, for instance. But overall, the product is very well designed.
Date published: 2022-04-06
Rated 3 out of 5 by from Getting harder to use Turbo Tax has gotten harder to use. First, it kept asking for the same questions to be answered even though I was saving my progress and when I would go back to check an item I would need to answer the questions again. Also, you used to be able to go back to see all of the categories at any time if you wanted to check on your work. I had a major issue with something called 1288 which is a child tax credit. I don't have dependent children and don't even remember answering a question about it. I had to search the TT site to find a solution and tried several before I stumbled onto a solution myself.
Date published: 2022-04-06
Rated 5 out of 5 by from Super Easy My experience with Turbotax has been wonderful. I purchased extra protection against any fraud, identity theft, or tax audits and I feel comfortable doing that.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is great! The tax experts were really helpful and answered all questions.
Date published: 2022-04-06
Rated 5 out of 5 by from VERY HELPFUL EASY TO USE AND VERY HELPFUL. THE LIVE CHAT WAS SUPERB AND THE EXPERT ASSIST IS FANTASTIC
Date published: 2022-04-06
Rated 3 out of 5 by from Works, but has some bugs TT keeps giving an error on the M-1 page related to PPP loans. Had to google how to work around it, but it was not easy. TT should find and fix this bug.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 11292
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Have used for 20 years and how TurboTax - Great I am not a financial person and would appreciate a friendlier way of asking and receiving questions on Tax Issues. Many times i have explored the provided information only to find that the issue is not really addressed, or is answered in a way that only an accountant can understand.
Date published: 2022-04-06
Rated 3 out of 5 by from Still too complicated for multiple incomes…….aaaaa Still too complicated for multiple incomes….aaaaaaaaa
Date published: 2022-04-06
Rated 5 out of 5 by from TURBO TAX IS OUTSTANDING!!! I HAVE USED TURBO TAX FOR MANY YEARS. I WILL CONTINUE TO USE THEM IN THE FUTURE
Date published: 2022-04-06
Rated 5 out of 5 by from I APPRECIATE TURBO TAX Helped me so much to get through all my tax jargon easily and effectively. I use it every year.
Date published: 2022-04-06
Rated 5 out of 5 by from Got the job done The help and guide text is a big plus for this program. Gets you focused on areas you should consider or need to address. Very sure footed. Occasionally it seems to overlook something that needs to be filled out, especially with state form, but another pass, it flags the item. Such as phone number for state form, for instance. But overall, the product is very well designed.
Date published: 2022-04-06
Rated 3 out of 5 by from Getting harder to use Turbo Tax has gotten harder to use. First, it kept asking for the same questions to be answered even though I was saving my progress and when I would go back to check an item I would need to answer the questions again. Also, you used to be able to go back to see all of the categories at any time if you wanted to check on your work. I had a major issue with something called 1288 which is a child tax credit. I don't have dependent children and don't even remember answering a question about it. I had to search the TT site to find a solution and tried several before I stumbled onto a solution myself.
Date published: 2022-04-06
Rated 5 out of 5 by from Super Easy My experience with Turbotax has been wonderful. I purchased extra protection against any fraud, identity theft, or tax audits and I feel comfortable doing that.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is great! The tax experts were really helpful and answered all questions.
Date published: 2022-04-06
Rated 5 out of 5 by from VERY HELPFUL EASY TO USE AND VERY HELPFUL. THE LIVE CHAT WAS SUPERB AND THE EXPERT ASSIST IS FANTASTIC
Date published: 2022-04-06
Rated 3 out of 5 by from Works, but has some bugs TT keeps giving an error on the M-1 page related to PPP loans. Had to google how to work around it, but it was not easy. TT should find and fix this bug.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 11292