TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Refund Request due to wrong Intuit account denied. I was logged into a Business Intuit account by mistake and not notified until after payment was made which Intuit doesn't allow refunds on online product payment. Now I can't have my personal taxes under my personal Intuit account for 2022. Why not show what Intuit account that you are using during the payment entree process if no option for refund after. I would have known right away that I was on the wrong Intuit account if the email was listed on the payment section instead of only popping up after the non-refundable payment was processed. Very unhappy this year. What makes me more made is that after the full process was done, I got an email stating that I used a different Intuit account this year and that I shouldn't have switched accounts, why didn't this message show up before making a non-refundable payment? Why does this only get sent as an email after a non-refundable payment has been made and processed? I did request a refund stating what happened but was still denied. Terrible policy since I hadn't submitted anything to the FED or State yet, which is what the payment was for.
Date published: 2023-02-06
Rated 5 out of 5 by from Another tax return filed..super easy I have used turbo tax many years..never disappointed
Date published: 2023-02-06
Rated 5 out of 5 by from So easy to use Everything is easy. If you are unsure there is a description on what it is looking for.
Date published: 2023-02-06
Rated 5 out of 5 by from Hooked on TurboTax It gets easier every year, simple to follow instructions with help at your fingertips.
Date published: 2023-02-06
Rated 3 out of 5 by from 40 dollars extra just to pay with my tax return. I should have gone somewhere else, they charged way too much for the (help) I got. I tell myself every year its cheaper to file with TurboTax but every year I find that it is not.
Date published: 2023-02-06
Rated 5 out of 5 by from Turbo Tax gets better every year. Using last's year's data made filing so easy. Thanks you Turbo Tax.
Date published: 2023-02-06
Rated 5 out of 5 by from Good Job! Easy Money! Went smoothly, no complaints. I would recommend this service to others.
Date published: 2023-02-06
Rated 5 out of 5 by from easy to follow I was able to complete with no telephone assistance.
Date published: 2023-02-06
Rated 5 out of 5 by from Super Great Super easy. I had no problems. I called and received actual answers to my questions, there was no beating around the bush.
Date published: 2023-02-06
Rated 2 out of 5 by from Customer Service I needed help with removing the Turbo Tax Deluxe Max and the customer service was poor. Apparently I qualified for an education credit of $839 but it was not added to my refund and I still had to pay for Turbo Tax Deluxe Max because I qualified for it. I'm disappointed especially since I didn't receive help understanding
Date published: 2023-02-06
All TurboTax® Offerings Reviews - Page 11274
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Refund Request due to wrong Intuit account denied. I was logged into a Business Intuit account by mistake and not notified until after payment was made which Intuit doesn't allow refunds on online product payment. Now I can't have my personal taxes under my personal Intuit account for 2022. Why not show what Intuit account that you are using during the payment entree process if no option for refund after. I would have known right away that I was on the wrong Intuit account if the email was listed on the payment section instead of only popping up after the non-refundable payment was processed. Very unhappy this year. What makes me more made is that after the full process was done, I got an email stating that I used a different Intuit account this year and that I shouldn't have switched accounts, why didn't this message show up before making a non-refundable payment? Why does this only get sent as an email after a non-refundable payment has been made and processed? I did request a refund stating what happened but was still denied. Terrible policy since I hadn't submitted anything to the FED or State yet, which is what the payment was for.
Date published: 2023-02-06
Rated 5 out of 5 by from Another tax return filed..super easy I have used turbo tax many years..never disappointed
Date published: 2023-02-06
Rated 5 out of 5 by from So easy to use Everything is easy. If you are unsure there is a description on what it is looking for.
Date published: 2023-02-06
Rated 5 out of 5 by from Hooked on TurboTax It gets easier every year, simple to follow instructions with help at your fingertips.
Date published: 2023-02-06
Rated 3 out of 5 by from 40 dollars extra just to pay with my tax return. I should have gone somewhere else, they charged way too much for the (help) I got. I tell myself every year its cheaper to file with TurboTax but every year I find that it is not.
Date published: 2023-02-06
Rated 5 out of 5 by from Turbo Tax gets better every year. Using last's year's data made filing so easy. Thanks you Turbo Tax.
Date published: 2023-02-06
Rated 5 out of 5 by from Good Job! Easy Money! Went smoothly, no complaints. I would recommend this service to others.
Date published: 2023-02-06
Rated 5 out of 5 by from easy to follow I was able to complete with no telephone assistance.
Date published: 2023-02-06
Rated 5 out of 5 by from Super Great Super easy. I had no problems. I called and received actual answers to my questions, there was no beating around the bush.
Date published: 2023-02-06
Rated 2 out of 5 by from Customer Service I needed help with removing the Turbo Tax Deluxe Max and the customer service was poor. Apparently I qualified for an education credit of $839 but it was not added to my refund and I still had to pay for Turbo Tax Deluxe Max because I qualified for it. I'm disappointed especially since I didn't receive help understanding
Date published: 2023-02-06
All TurboTax® Offerings Reviews - Page 11274