TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Wouldn't E-file I had 2 problems. 1. It wouldn't efile and I had to google the problem 2. It charged my credit card twice
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Costed a little to much was supposed to be free but was 80.00
Date published: 2021-02-19
Rated 3 out of 5 by from Easy to use but getting live support is useless My state tax was rejected and I had paid for live support and review by a CPA. However getting a response through chat was useless, calling in for support was circular and I was repeatedly prompted that wait times are longer, and when I went to schedule a live online appointment, the first opening was two weeks out.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax makes life easier. I have been using TurboTax for five years. All I have to do is answer a few questions and I'm done.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is AWESOME Very convenient, easy, legit and affordable. I recommend to all my friends and family.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy and great to use I love how if you used TurboTax in the previous years they stored all your info. and you just have to make sure nothing changed, quick and easy
Date published: 2021-02-19
Rated 3 out of 5 by from Kind of a Pain State Taxes did not work great. Had troubles entering a few fields. Name was not accepted. Got caught between e-filing and mailing (but was instructed that mail option was not available for WI). The PR for filing Federal Returns kept kicking back. Had to enter the same info a few times. Couldn't figure out how to file a short year.
Date published: 2021-02-19
Rated 3 out of 5 by from Some glaring errors made this almost terrible Pros: TurboTax flows forward and helps take the edge off taxes. Cons: TurboTax has some bugs and errors that make specific parts annoying and awful. There were parts that asked me the same information several times over. There were parts where the program entered "0." when it should have entered nothing, and then expected me to write in the correction before filing when I don't know what the hell I'm doing. The biggest error occurred when, just before filing, the program had me re-enter my 1099 income information, only to create an entirely new entry of income as a duplicate, vastly decreasing my tax refund. There are hiccups when the program enters in values that it won't even accept and I'm expected to find where and how to fix it. Not cool.
Date published: 2021-02-19
Rated 2 out of 5 by from really annoying Turbo error Almost a week after filing, I get a notice that my state tax has been rejected. Upon logging back in, a lengthy explanation is offered about a Turbo Tax software error, and a long set of instructions to make it right. Well, nothing they said to do worked, so I filed again. Won't be surprised to get rejected again in another week. I've been doing TT since about 06, mostly a positive experience, but when it goes down, it's like getting into an infinity loop and hoping the fix will take. Getting pricier every year. May go back to doing my own.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy to use and accrate I use TurboTax every year. It is simple to use and accurate.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11078
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Wouldn't E-file I had 2 problems. 1. It wouldn't efile and I had to google the problem 2. It charged my credit card twice
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Costed a little to much was supposed to be free but was 80.00
Date published: 2021-02-19
Rated 3 out of 5 by from Easy to use but getting live support is useless My state tax was rejected and I had paid for live support and review by a CPA. However getting a response through chat was useless, calling in for support was circular and I was repeatedly prompted that wait times are longer, and when I went to schedule a live online appointment, the first opening was two weeks out.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax makes life easier. I have been using TurboTax for five years. All I have to do is answer a few questions and I'm done.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is AWESOME Very convenient, easy, legit and affordable. I recommend to all my friends and family.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy and great to use I love how if you used TurboTax in the previous years they stored all your info. and you just have to make sure nothing changed, quick and easy
Date published: 2021-02-19
Rated 3 out of 5 by from Kind of a Pain State Taxes did not work great. Had troubles entering a few fields. Name was not accepted. Got caught between e-filing and mailing (but was instructed that mail option was not available for WI). The PR for filing Federal Returns kept kicking back. Had to enter the same info a few times. Couldn't figure out how to file a short year.
Date published: 2021-02-19
Rated 3 out of 5 by from Some glaring errors made this almost terrible Pros: TurboTax flows forward and helps take the edge off taxes. Cons: TurboTax has some bugs and errors that make specific parts annoying and awful. There were parts that asked me the same information several times over. There were parts where the program entered "0." when it should have entered nothing, and then expected me to write in the correction before filing when I don't know what the hell I'm doing. The biggest error occurred when, just before filing, the program had me re-enter my 1099 income information, only to create an entirely new entry of income as a duplicate, vastly decreasing my tax refund. There are hiccups when the program enters in values that it won't even accept and I'm expected to find where and how to fix it. Not cool.
Date published: 2021-02-19
Rated 2 out of 5 by from really annoying Turbo error Almost a week after filing, I get a notice that my state tax has been rejected. Upon logging back in, a lengthy explanation is offered about a Turbo Tax software error, and a long set of instructions to make it right. Well, nothing they said to do worked, so I filed again. Won't be surprised to get rejected again in another week. I've been doing TT since about 06, mostly a positive experience, but when it goes down, it's like getting into an infinity loop and hoping the fix will take. Getting pricier every year. May go back to doing my own.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy to use and accrate I use TurboTax every year. It is simple to use and accurate.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11078