TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great Lov it Been using it for years. Its simple, fast, any info u need to fill a answer it explains to you what to do. You can always recover your tax copies if u lost yours. plus there is live help if u choose to use them
Date published: 2021-02-26
Rated 1 out of 5 by from Like most good things, they don't last. While the intuitive nature of this method, for filing your Tax Refund, is quick and easy. I'm beginning to see hidden fees. Previous years all I had to pay was $30 for the services. Today it was $120!!! Saying that I used their services for filing a state return, when there is none. I just can't fathom the change of price being so vastly different. Oh yeah, and at some point I was told I qualified for no service fees. I know that doesn't mean everything but I'm sure it is supposed to mean for something. It was very upsetting to see something so contrary to what I was being told along the way of filing. I feel like I am being taken advantage of and will not use Turbotax to file my return next year.
Date published: 2021-02-26
Rated 1 out of 5 by from Charge to pay?? I don't have an issue with the overall Turbotax system but I think it's absolutely ridiculous that on top of paying for your taxes, it costs $40 to pay with your refund as a "processing" fee. It's stupid and unnecessary.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax rules They always "answer the mail" when it comes to my taxes.
Date published: 2021-02-26
Rated 4 out of 5 by from MOST HELPFUL TOOL FOR DOING YOUR OWN TAXES I like this tool for doing my own taxes just not sure why I went from the free for to the paid form. Seems to have happened a few years ago.
Date published: 2021-02-26
Rated 5 out of 5 by from Great place! GREAT TO HAVE THE CAPABILITY TO DO MY PARENTS TAXES FOR FREE AFTER YEARS OF PAYING NOW THAT THEY ARE RETIRED
Date published: 2021-02-26
Rated 5 out of 5 by from Easy as always! I've used TurboTax for several years. Fast and easy!
Date published: 2021-02-26
Rated 4 out of 5 by from Easy to use App! Easy to use and very helpful. Great customer services!
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo Tax Review: We found it to be confusing. Instructions were not clear regarding stimulus. We restarted twice!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Super User Friendly! Turbo Tax is easy to use. They've made improvements each time I have used them. I did try engaging with an expert, but ended up figuring it out before they got back to me. Will definitely use Turbo Tax again next year.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11028
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Lov it Been using it for years. Its simple, fast, any info u need to fill a answer it explains to you what to do. You can always recover your tax copies if u lost yours. plus there is live help if u choose to use them
Date published: 2021-02-26
Rated 1 out of 5 by from Like most good things, they don't last. While the intuitive nature of this method, for filing your Tax Refund, is quick and easy. I'm beginning to see hidden fees. Previous years all I had to pay was $30 for the services. Today it was $120!!! Saying that I used their services for filing a state return, when there is none. I just can't fathom the change of price being so vastly different. Oh yeah, and at some point I was told I qualified for no service fees. I know that doesn't mean everything but I'm sure it is supposed to mean for something. It was very upsetting to see something so contrary to what I was being told along the way of filing. I feel like I am being taken advantage of and will not use Turbotax to file my return next year.
Date published: 2021-02-26
Rated 1 out of 5 by from Charge to pay?? I don't have an issue with the overall Turbotax system but I think it's absolutely ridiculous that on top of paying for your taxes, it costs $40 to pay with your refund as a "processing" fee. It's stupid and unnecessary.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax rules They always "answer the mail" when it comes to my taxes.
Date published: 2021-02-26
Rated 4 out of 5 by from MOST HELPFUL TOOL FOR DOING YOUR OWN TAXES I like this tool for doing my own taxes just not sure why I went from the free for to the paid form. Seems to have happened a few years ago.
Date published: 2021-02-26
Rated 5 out of 5 by from Great place! GREAT TO HAVE THE CAPABILITY TO DO MY PARENTS TAXES FOR FREE AFTER YEARS OF PAYING NOW THAT THEY ARE RETIRED
Date published: 2021-02-26
Rated 5 out of 5 by from Easy as always! I've used TurboTax for several years. Fast and easy!
Date published: 2021-02-26
Rated 4 out of 5 by from Easy to use App! Easy to use and very helpful. Great customer services!
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo Tax Review: We found it to be confusing. Instructions were not clear regarding stimulus. We restarted twice!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Super User Friendly! Turbo Tax is easy to use. They've made improvements each time I have used them. I did try engaging with an expert, but ended up figuring it out before they got back to me. Will definitely use Turbo Tax again next year.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11028