TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from TT Doesn't Update in a Timely Manner This is my first shot at TT and I am a bit underwhelmed. First I bought the program for download. After completing it (very easy), I couldn't get it to open. After several HOURS and a few calls for support, find out TT only works on a Mac with an old OS--Mojave, not Catalina. So do it all over online. I was given a code for credit since I had to buy the program all over again. Code didn't work. A couple more hours with Support. Told to ask for a refund, I did, still haven't heard back. I spent a total of EIGHT hours with Support that day. Now, I discover that the State return was rejected. Why? Because TT still hadn't updated that portion of the program so I was instructed to wait several days until the update was complete. I guess it was a big surprise to them. You would think a company like Intuit would be more on the ball. Very underwhelmed, I had heard so much better about this program.
Date published: 2021-02-19
Rated 4 out of 5 by from Does the job well Works great but had a small problem. Had a loss of 3 cents on an account and return would not proceed. Went back and changed the loss to 1 dollar and it went through. IRS will not take anything that is not a full dollar amount. Don't know how you'll address this.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for 8 years now, and have no plans to go elsewhere
Date published: 2021-02-19
Rated 4 out of 5 by from Was fairly easy. Did it myself.as a first time user. I am not sure how I will get a copy.
Date published: 2021-02-19
Rated 5 out of 5 by from Thank you TurboTax! I have used Turbotax for three years now and I love it! This year, I needed some extra help and Keisha was the expert that solved my problems. Thanks!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for a few years. Always helpful
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is awesome.....except for this annoyance It was very straight forward and easy to use. The only annoying part was this review :)
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is nice and simple Simple and easy to use. They have all of their bases covered even in the free version, but if needed you can upgrade and the help is right there.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy for seniors too! I find it very simple to complete my taxes every year!
Date published: 2021-02-19
Rated 5 out of 5 by from Simple to navigate Long time customer, I appreciate the help from the experts. I've had friends tell me that they paid over 200 to get their taxes done and they aren't home owners and have a simple singular w2 just like me with no extra bells and whistles. I like that they don't try to squeeze you for every dime that you already don't have. This is a wonderful company
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11011
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TT Doesn't Update in a Timely Manner This is my first shot at TT and I am a bit underwhelmed. First I bought the program for download. After completing it (very easy), I couldn't get it to open. After several HOURS and a few calls for support, find out TT only works on a Mac with an old OS--Mojave, not Catalina. So do it all over online. I was given a code for credit since I had to buy the program all over again. Code didn't work. A couple more hours with Support. Told to ask for a refund, I did, still haven't heard back. I spent a total of EIGHT hours with Support that day. Now, I discover that the State return was rejected. Why? Because TT still hadn't updated that portion of the program so I was instructed to wait several days until the update was complete. I guess it was a big surprise to them. You would think a company like Intuit would be more on the ball. Very underwhelmed, I had heard so much better about this program.
Date published: 2021-02-19
Rated 4 out of 5 by from Does the job well Works great but had a small problem. Had a loss of 3 cents on an account and return would not proceed. Went back and changed the loss to 1 dollar and it went through. IRS will not take anything that is not a full dollar amount. Don't know how you'll address this.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for 8 years now, and have no plans to go elsewhere
Date published: 2021-02-19
Rated 4 out of 5 by from Was fairly easy. Did it myself.as a first time user. I am not sure how I will get a copy.
Date published: 2021-02-19
Rated 5 out of 5 by from Thank you TurboTax! I have used Turbotax for three years now and I love it! This year, I needed some extra help and Keisha was the expert that solved my problems. Thanks!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for a few years. Always helpful
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is awesome.....except for this annoyance It was very straight forward and easy to use. The only annoying part was this review :)
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is nice and simple Simple and easy to use. They have all of their bases covered even in the free version, but if needed you can upgrade and the help is right there.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy for seniors too! I find it very simple to complete my taxes every year!
Date published: 2021-02-19
Rated 5 out of 5 by from Simple to navigate Long time customer, I appreciate the help from the experts. I've had friends tell me that they paid over 200 to get their taxes done and they aren't home owners and have a simple singular w2 just like me with no extra bells and whistles. I like that they don't try to squeeze you for every dime that you already don't have. This is a wonderful company
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11011