TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
Crescencio from
Great software easy to use
Very user friendly software easy to use. maximum refund guarantee.
Date published: 2022-02-18
Rated 1 out of 5 by
Tootie611 from
I was fooled by a tic tok ad
I started my return with turbo tax because I seen an ad on the tictok app stating the federal refund file is free, not only was I charged 39.00 I was also charged an additional 39.00 because I choose for turbotax to take the payment from my refund..... so I was charged double for something that was advertised as free. I'm disappointed
Date published: 2022-02-18
Rated 5 out of 5 by
Shear4real from
Great interface and easy to understand!
I have never thought filing one's tax refund could be this easy and understandable. Thanks Intuit and TurbTax.
Date published: 2022-02-18
Rated 4 out of 5 by
Bill is done with taxes from
It is easy to use, but it wasn't free for me.
I used to really love TurboTax now I still really like it a lot the only thing I dislike about it is that it used to be totally free and now you have to pay for it and you don't find that out right at the beginning either you find out once you started then when you're finished and it tells you the total for the state and federal fees you think okay well I have to go ahead and pay it and then a little bit later you find out that there's yet another fee that wasn't taken into account when it gave you the total for the fees it's just kind of disappointing that it changed so much so quickly but I'm sure I will use TurboTax again in the future because it is easy to use and I like the way that the site is designed it's very intuitive and very simple to get through
Date published: 2022-02-18
Rated 3 out of 5 by
SaltyEDRN from
Not as user friendly as it used to be
I’ve used this product for several years then used a CPA intermittently when I’ve had more complicated taxes. This year was so confusing especially when it was time to actually file and VERY difficult to find a resolution. I would have rather just canceled and gotten my money back than spend 2 days trying to figure out how to e-file my federal and state taxes separately and I still need to e-file state taxes next week. What a nightmare and I’ve spent more than I would have with my CPA. Ughh
Date published: 2022-02-18
Rated 4 out of 5 by
valcastle from
Surprised
At first it was really easy to fill everything out and submit all my forms but then they were rejected. It was my fault because I put in the incorrect information in one section but once I corrected it, I was unable to submit them again for almost a week because the system would not transmit. After a couple of phone calls with TurboTax and the IRS, my paperwork successfully processed. It was frustrating for a little but overall, my experience was a pleasant surprise.
Date published: 2022-02-18
Rated 2 out of 5 by
DEK3 from
Problems with this year's TurboTax
I've been a loyal user of TurboTax for years. This was was taxing however. There were problems with the mortgage interest rate portion. I read that there was a bug in the program, but I had to pay for an upgrade to get live help from an expert. I spent hours on the phone with one agent and time on the phone with another. I finally cleared my form and started over. I was not happy.
Date published: 2022-02-18
Rated 5 out of 5 by
Awakener from
Awesome Experts and Assistants!
Both Mirna and Antjuan were great, kind, and provided excellent service. I greatly appreciated working with both and look forward to continue using TurboTax!
Date published: 2022-02-18
Rated 5 out of 5 by
Four11posse from
TurboTax is quick efficient and accurate
I've used TurboTax for several years now. They are very reliable and very affordable. This year I did both state and federal for free. You can't beat that
Date published: 2022-02-18
Rated 5 out of 5 by
Mobley69 from
Fast, Simple, Easy
Like the title says, it's the easiest tax software on the market.
All TurboTax® Offerings Reviews - Page 10790
Date published: 2022-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Crescencio from
Great software easy to use
Very user friendly software easy to use. maximum refund guarantee.
Date published: 2022-02-18
Rated 1 out of 5 by
Tootie611 from
I was fooled by a tic tok ad
I started my return with turbo tax because I seen an ad on the tictok app stating the federal refund file is free, not only was I charged 39.00 I was also charged an additional 39.00 because I choose for turbotax to take the payment from my refund..... so I was charged double for something that was advertised as free. I'm disappointed
Date published: 2022-02-18
Rated 5 out of 5 by
Shear4real from
Great interface and easy to understand!
I have never thought filing one's tax refund could be this easy and understandable. Thanks Intuit and TurbTax.
Date published: 2022-02-18
Rated 4 out of 5 by
Bill is done with taxes from
It is easy to use, but it wasn't free for me.
I used to really love TurboTax now I still really like it a lot the only thing I dislike about it is that it used to be totally free and now you have to pay for it and you don't find that out right at the beginning either you find out once you started then when you're finished and it tells you the total for the state and federal fees you think okay well I have to go ahead and pay it and then a little bit later you find out that there's yet another fee that wasn't taken into account when it gave you the total for the fees it's just kind of disappointing that it changed so much so quickly but I'm sure I will use TurboTax again in the future because it is easy to use and I like the way that the site is designed it's very intuitive and very simple to get through
Date published: 2022-02-18
Rated 3 out of 5 by
SaltyEDRN from
Not as user friendly as it used to be
I’ve used this product for several years then used a CPA intermittently when I’ve had more complicated taxes. This year was so confusing especially when it was time to actually file and VERY difficult to find a resolution. I would have rather just canceled and gotten my money back than spend 2 days trying to figure out how to e-file my federal and state taxes separately and I still need to e-file state taxes next week. What a nightmare and I’ve spent more than I would have with my CPA. Ughh
Date published: 2022-02-18
Rated 4 out of 5 by
valcastle from
Surprised
At first it was really easy to fill everything out and submit all my forms but then they were rejected. It was my fault because I put in the incorrect information in one section but once I corrected it, I was unable to submit them again for almost a week because the system would not transmit. After a couple of phone calls with TurboTax and the IRS, my paperwork successfully processed. It was frustrating for a little but overall, my experience was a pleasant surprise.
Date published: 2022-02-18
Rated 2 out of 5 by
DEK3 from
Problems with this year's TurboTax
I've been a loyal user of TurboTax for years. This was was taxing however. There were problems with the mortgage interest rate portion. I read that there was a bug in the program, but I had to pay for an upgrade to get live help from an expert. I spent hours on the phone with one agent and time on the phone with another. I finally cleared my form and started over. I was not happy.
Date published: 2022-02-18
Rated 5 out of 5 by
Awakener from
Awesome Experts and Assistants!
Both Mirna and Antjuan were great, kind, and provided excellent service. I greatly appreciated working with both and look forward to continue using TurboTax!
Date published: 2022-02-18
Rated 5 out of 5 by
Four11posse from
TurboTax is quick efficient and accurate
I've used TurboTax for several years now. They are very reliable and very affordable. This year I did both state and federal for free. You can't beat that
Date published: 2022-02-18
Rated 5 out of 5 by
Mobley69 from
Fast, Simple, Easy
Like the title says, it's the easiest tax software on the market.
All TurboTax® Offerings Reviews - Page 10790
Date published: 2022-02-18