TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great software easy to use Very user friendly software easy to use. maximum refund guarantee.
Date published: 2022-02-18
Rated 1 out of 5 by from I was fooled by a tic tok ad I started my return with turbo tax because I seen an ad on the tictok app stating the federal refund file is free, not only was I charged 39.00 I was also charged an additional 39.00 because I choose for turbotax to take the payment from my refund..... so I was charged double for something that was advertised as free. I'm disappointed
Date published: 2022-02-18
Rated 5 out of 5 by from Great interface and easy to understand! I have never thought filing one's tax refund could be this easy and understandable. Thanks Intuit and TurbTax.
Date published: 2022-02-18
Rated 4 out of 5 by from It is easy to use, but it wasn't free for me. I used to really love TurboTax now I still really like it a lot the only thing I dislike about it is that it used to be totally free and now you have to pay for it and you don't find that out right at the beginning either you find out once you started then when you're finished and it tells you the total for the state and federal fees you think okay well I have to go ahead and pay it and then a little bit later you find out that there's yet another fee that wasn't taken into account when it gave you the total for the fees it's just kind of disappointing that it changed so much so quickly but I'm sure I will use TurboTax again in the future because it is easy to use and I like the way that the site is designed it's very intuitive and very simple to get through
Date published: 2022-02-18
Rated 3 out of 5 by from Not as user friendly as it used to be I’ve used this product for several years then used a CPA intermittently when I’ve had more complicated taxes. This year was so confusing especially when it was time to actually file and VERY difficult to find a resolution. I would have rather just canceled and gotten my money back than spend 2 days trying to figure out how to e-file my federal and state taxes separately and I still need to e-file state taxes next week. What a nightmare and I’ve spent more than I would have with my CPA. Ughh
Date published: 2022-02-18
Rated 4 out of 5 by from Surprised At first it was really easy to fill everything out and submit all my forms but then they were rejected. It was my fault because I put in the incorrect information in one section but once I corrected it, I was unable to submit them again for almost a week because the system would not transmit. After a couple of phone calls with TurboTax and the IRS, my paperwork successfully processed. It was frustrating for a little but overall, my experience was a pleasant surprise.
Date published: 2022-02-18
Rated 2 out of 5 by from Problems with this year's TurboTax I've been a loyal user of TurboTax for years. This was was taxing however. There were problems with the mortgage interest rate portion. I read that there was a bug in the program, but I had to pay for an upgrade to get live help from an expert. I spent hours on the phone with one agent and time on the phone with another. I finally cleared my form and started over. I was not happy.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Experts and Assistants! Both Mirna and Antjuan were great, kind, and provided excellent service. I greatly appreciated working with both and look forward to continue using TurboTax!
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is quick efficient and accurate I've used TurboTax for several years now. They are very reliable and very affordable. This year I did both state and federal for free. You can't beat that
Date published: 2022-02-18
Rated 5 out of 5 by from Fast, Simple, Easy Like the title says, it's the easiest tax software on the market.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10790
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great software easy to use Very user friendly software easy to use. maximum refund guarantee.
Date published: 2022-02-18
Rated 1 out of 5 by from I was fooled by a tic tok ad I started my return with turbo tax because I seen an ad on the tictok app stating the federal refund file is free, not only was I charged 39.00 I was also charged an additional 39.00 because I choose for turbotax to take the payment from my refund..... so I was charged double for something that was advertised as free. I'm disappointed
Date published: 2022-02-18
Rated 5 out of 5 by from Great interface and easy to understand! I have never thought filing one's tax refund could be this easy and understandable. Thanks Intuit and TurbTax.
Date published: 2022-02-18
Rated 4 out of 5 by from It is easy to use, but it wasn't free for me. I used to really love TurboTax now I still really like it a lot the only thing I dislike about it is that it used to be totally free and now you have to pay for it and you don't find that out right at the beginning either you find out once you started then when you're finished and it tells you the total for the state and federal fees you think okay well I have to go ahead and pay it and then a little bit later you find out that there's yet another fee that wasn't taken into account when it gave you the total for the fees it's just kind of disappointing that it changed so much so quickly but I'm sure I will use TurboTax again in the future because it is easy to use and I like the way that the site is designed it's very intuitive and very simple to get through
Date published: 2022-02-18
Rated 3 out of 5 by from Not as user friendly as it used to be I’ve used this product for several years then used a CPA intermittently when I’ve had more complicated taxes. This year was so confusing especially when it was time to actually file and VERY difficult to find a resolution. I would have rather just canceled and gotten my money back than spend 2 days trying to figure out how to e-file my federal and state taxes separately and I still need to e-file state taxes next week. What a nightmare and I’ve spent more than I would have with my CPA. Ughh
Date published: 2022-02-18
Rated 4 out of 5 by from Surprised At first it was really easy to fill everything out and submit all my forms but then they were rejected. It was my fault because I put in the incorrect information in one section but once I corrected it, I was unable to submit them again for almost a week because the system would not transmit. After a couple of phone calls with TurboTax and the IRS, my paperwork successfully processed. It was frustrating for a little but overall, my experience was a pleasant surprise.
Date published: 2022-02-18
Rated 2 out of 5 by from Problems with this year's TurboTax I've been a loyal user of TurboTax for years. This was was taxing however. There were problems with the mortgage interest rate portion. I read that there was a bug in the program, but I had to pay for an upgrade to get live help from an expert. I spent hours on the phone with one agent and time on the phone with another. I finally cleared my form and started over. I was not happy.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Experts and Assistants! Both Mirna and Antjuan were great, kind, and provided excellent service. I greatly appreciated working with both and look forward to continue using TurboTax!
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is quick efficient and accurate I've used TurboTax for several years now. They are very reliable and very affordable. This year I did both state and federal for free. You can't beat that
Date published: 2022-02-18
Rated 5 out of 5 by from Fast, Simple, Easy Like the title says, it's the easiest tax software on the market.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10790