TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is the best and easiest! Turbo Tax found hundreds more $ than H & R Block! I have used Turbo Tax for 3 years now, and always will.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax is simple and easy I've been using TurboTax for probably the last 12 or 13 years what I like most about it is if you don't understand you can click on the little help button and it clarifies everything.
Date published: 2022-04-10
Rated 5 out of 5 by from Use It Every Year Turbo Tax is user friendly, never has a glitch and provides me with security that my forms are transmitted correctly.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo tax is very confusing, poorly constructed. Filling out my tax returns with turbo tax was a huge hassle. For instance, there was no state W-2 withholding section. So I had to input it in the tax form. Then it wouldn't allow me to e-file my CA return because I input my withholding manually. It said to input it in the federal W-2 section. But there was no state withholding from my W-2 in the interview, greyed out on the form. There was all kinds of confusion throughout.
Date published: 2022-04-10
Rated 1 out of 5 by from TT Business is terrible relative to online TT TT Business which I use to file a 1041 for a trust is very antiquated relative modern software including Turbotax Online that I use for my standard 1040 filing. The error checking and the guidance are very difficult to understand. As well, there is a massive bug that does not allow you to upload supporting documentation like a 1099-DIV or 1099-INT. The software actually states you can do this in order to just summarize your transactions and then provide the detailed document for support, but then they never give you the opportunity to upload. This is well documented in the support groups. My workaround was to combine (using a PDF combiner) the document with my 8453 which they do support upload. The error checking also would not allow Market Discount to be zero. The software gave me no guidance on what to do even though TT Business entered the zero for me.
Date published: 2022-04-10
Rated 5 out of 5 by from Awsome and very easy to do it Great Tax software, very easy to do it. It covers and explains all situations as you go on filling out information.
Date published: 2022-04-10
Rated 5 out of 5 by from NICE It is my 4th year using TurboTax. It helps me a lot , Thanks
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is Great Great support by the chat team. Software is very well written. Updates on the software is also nice.
Date published: 2022-04-10
Rated 1 out of 5 by from Forced to pay $46 for Audit Defense I did e-file and every time I tried was ready to pay refusing the $46, I was sent back to the same screen and had to start over again. Then finally I was able to select credit card, I got a message saying my version didn't support using the credit card and I would have to pay an additional $46. I felt like a hostage.
Date published: 2022-04-10
Rated 5 out of 5 by from Always great Have used your software for years and have been very happy with the program.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10750
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best and easiest! Turbo Tax found hundreds more $ than H & R Block! I have used Turbo Tax for 3 years now, and always will.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax is simple and easy I've been using TurboTax for probably the last 12 or 13 years what I like most about it is if you don't understand you can click on the little help button and it clarifies everything.
Date published: 2022-04-10
Rated 5 out of 5 by from Use It Every Year Turbo Tax is user friendly, never has a glitch and provides me with security that my forms are transmitted correctly.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo tax is very confusing, poorly constructed. Filling out my tax returns with turbo tax was a huge hassle. For instance, there was no state W-2 withholding section. So I had to input it in the tax form. Then it wouldn't allow me to e-file my CA return because I input my withholding manually. It said to input it in the federal W-2 section. But there was no state withholding from my W-2 in the interview, greyed out on the form. There was all kinds of confusion throughout.
Date published: 2022-04-10
Rated 1 out of 5 by from TT Business is terrible relative to online TT TT Business which I use to file a 1041 for a trust is very antiquated relative modern software including Turbotax Online that I use for my standard 1040 filing. The error checking and the guidance are very difficult to understand. As well, there is a massive bug that does not allow you to upload supporting documentation like a 1099-DIV or 1099-INT. The software actually states you can do this in order to just summarize your transactions and then provide the detailed document for support, but then they never give you the opportunity to upload. This is well documented in the support groups. My workaround was to combine (using a PDF combiner) the document with my 8453 which they do support upload. The error checking also would not allow Market Discount to be zero. The software gave me no guidance on what to do even though TT Business entered the zero for me.
Date published: 2022-04-10
Rated 5 out of 5 by from Awsome and very easy to do it Great Tax software, very easy to do it. It covers and explains all situations as you go on filling out information.
Date published: 2022-04-10
Rated 5 out of 5 by from NICE It is my 4th year using TurboTax. It helps me a lot , Thanks
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is Great Great support by the chat team. Software is very well written. Updates on the software is also nice.
Date published: 2022-04-10
Rated 1 out of 5 by from Forced to pay $46 for Audit Defense I did e-file and every time I tried was ready to pay refusing the $46, I was sent back to the same screen and had to start over again. Then finally I was able to select credit card, I got a message saying my version didn't support using the credit card and I would have to pay an additional $46. I felt like a hostage.
Date published: 2022-04-10
Rated 5 out of 5 by from Always great Have used your software for years and have been very happy with the program.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10750