TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from SUPER DUPPER TURBO TAXI Very easy to navigate, use and file our taxes accurately!
Date published: 2022-02-18
Rated 1 out of 5 by from The worst tax filing experience Import from prior year's tax return (also turbotax) was incomplete and missed several important information such as the capital loss carryover. Had to re-enter several, obvious, data fields again. Defeats the purpose of making this user friendly and minimizing unnecessary data entry. Import from my brokerage (TD Ameritrade) was also problematic, since I had to re-enter or correct data fields. When I finally completed my forms, I was not able to e-file due to NC forms not ready as of mid February. After being on the phone with turbotax for almost an hour trying to figure out how I can at least file my federal taxes, the only solution they could come up with was to delete my state taxes so the bugs in the program would let me my federal tax return. Since there was apparently no other solution to this error, I had to delete the entire state tax return, e-file the federal tax return, and then return back to the program and manually enter all the deleted data for the state tax return. This process, again, defeated the purpose of making the user experience more seamless and time efficient.
Date published: 2022-02-18
Rated 2 out of 5 by from Pricing Thanks to TurboTax, we're able to file on our own. It only cost our entire state return! We understand that the product has to be profitable, but you do realize POOR people use this, right?
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Nice! I have been using Turbo for a few years and i have had fast and great service every time!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax was easy A had a question about RMD's and the expert was able to answer it for me.
Date published: 2022-02-18
Rated 5 out of 5 by from excellent job handle everything perfectly professionally and in a timley manner
Date published: 2022-02-18
Rated 5 out of 5 by from So user friendly User friendly and easy to use, I appreciate the helpful advice
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great I really appreciate the ability to upload and calulate social security 1099 R and investment income data and have turbotax make sense of it. The forms, particularly investment income are numerous and turbo tax upload and calculation for input into federal return is invaluable.
Date published: 2022-02-18
Rated 5 out of 5 by from Very user friendly! I liked the explanation boxes. Lots of options to get help if needed!
Date published: 2022-02-18
Rated 5 out of 5 by from Wow That was easy. I wasn't sure if it was really free and easy, but it was. The website walked me through the whole process.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10730
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from SUPER DUPPER TURBO TAXI Very easy to navigate, use and file our taxes accurately!
Date published: 2022-02-18
Rated 1 out of 5 by from The worst tax filing experience Import from prior year's tax return (also turbotax) was incomplete and missed several important information such as the capital loss carryover. Had to re-enter several, obvious, data fields again. Defeats the purpose of making this user friendly and minimizing unnecessary data entry. Import from my brokerage (TD Ameritrade) was also problematic, since I had to re-enter or correct data fields. When I finally completed my forms, I was not able to e-file due to NC forms not ready as of mid February. After being on the phone with turbotax for almost an hour trying to figure out how I can at least file my federal taxes, the only solution they could come up with was to delete my state taxes so the bugs in the program would let me my federal tax return. Since there was apparently no other solution to this error, I had to delete the entire state tax return, e-file the federal tax return, and then return back to the program and manually enter all the deleted data for the state tax return. This process, again, defeated the purpose of making the user experience more seamless and time efficient.
Date published: 2022-02-18
Rated 2 out of 5 by from Pricing Thanks to TurboTax, we're able to file on our own. It only cost our entire state return! We understand that the product has to be profitable, but you do realize POOR people use this, right?
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Nice! I have been using Turbo for a few years and i have had fast and great service every time!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax was easy A had a question about RMD's and the expert was able to answer it for me.
Date published: 2022-02-18
Rated 5 out of 5 by from excellent job handle everything perfectly professionally and in a timley manner
Date published: 2022-02-18
Rated 5 out of 5 by from So user friendly User friendly and easy to use, I appreciate the helpful advice
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great I really appreciate the ability to upload and calulate social security 1099 R and investment income data and have turbotax make sense of it. The forms, particularly investment income are numerous and turbo tax upload and calculation for input into federal return is invaluable.
Date published: 2022-02-18
Rated 5 out of 5 by from Very user friendly! I liked the explanation boxes. Lots of options to get help if needed!
Date published: 2022-02-18
Rated 5 out of 5 by from Wow That was easy. I wasn't sure if it was really free and easy, but it was. The website walked me through the whole process.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10730