TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Rodney43 from
TurboTax is always the way to go
Year after year, TurboTax is quick, thorough, and easy to use
Date published: 2021-02-19
Rated 3 out of 5 by
Jacki B from
Easy to follow
Easy to follow. But forced to pay. No way out. Then charged separately per item instead of just one fee of $40. My last year for using Turbo tax
Date published: 2021-02-19
Rated 5 out of 5 by
Billw60 from
Easy!
So easy to use ,it's a great product! I will use TurboTax again next year!
Date published: 2021-02-19
Rated 5 out of 5 by
Alexis W from
Super easy and quick
The live chat really helps and explains everything well as well as step by steps on how to fix and correct if you made a mistake.
Date published: 2021-02-19
Rated 2 out of 5 by
HeidiinLA from
TT Doesn't Update in a Timely Manner
This is my first shot at TT and I am a bit underwhelmed. First I bought the program for download. After completing it (very easy), I couldn't get it to open. After several HOURS and a few calls for support, find out TT only works on a Mac with an old OS--Mojave, not Catalina. So do it all over online. I was given a code for credit since I had to buy the program all over again. Code didn't work. A couple more hours with Support. Told to ask for a refund, I did, still haven't heard back. I spent a total of EIGHT hours with Support that day. Now, I discover that the State return was rejected. Why? Because TT still hadn't updated that portion of the program so I was instructed to wait several days until the update was complete. I guess it was a big surprise to them. You would think a company like Intuit would be more on the ball. Very underwhelmed, I had heard so much better about this program.
Date published: 2021-02-19
Rated 4 out of 5 by
bedam from
Does the job well
Works great but had a small problem. Had a loss of 3 cents on an account and return would not proceed. Went back and changed the loss to 1 dollar and it went through. IRS will not take anything that is not a full dollar amount. Don't know how you'll address this.
Date published: 2021-02-19
Rated 5 out of 5 by
Dennis 01 from
Turbo Tax is GREAT
I have used Turbo Tax for 8 years now, and have no plans to go elsewhere
Date published: 2021-02-19
Rated 4 out of 5 by
Dee 21 from
Was fairly easy.
Did it myself.as a first time user. I am not sure how I will get a copy.
Date published: 2021-02-19
Rated 5 out of 5 by
Allison13 from
Thank you TurboTax!
I have used Turbotax for three years now and I love it! This year, I needed some extra help and Keisha was the expert that solved my problems. Thanks!
Date published: 2021-02-19
Rated 5 out of 5 by
GSLOY from
Easy to use
I have used Turbo Tax for a few years. Always helpful
All TurboTax® Offerings Reviews - Page 10706
Date published: 2021-02-19
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Rodney43 from
TurboTax is always the way to go
Year after year, TurboTax is quick, thorough, and easy to use
Date published: 2021-02-19
Rated 3 out of 5 by
Jacki B from
Easy to follow
Easy to follow. But forced to pay. No way out. Then charged separately per item instead of just one fee of $40. My last year for using Turbo tax
Date published: 2021-02-19
Rated 5 out of 5 by
Billw60 from
Easy!
So easy to use ,it's a great product! I will use TurboTax again next year!
Date published: 2021-02-19
Rated 5 out of 5 by
Alexis W from
Super easy and quick
The live chat really helps and explains everything well as well as step by steps on how to fix and correct if you made a mistake.
Date published: 2021-02-19
Rated 2 out of 5 by
HeidiinLA from
TT Doesn't Update in a Timely Manner
This is my first shot at TT and I am a bit underwhelmed. First I bought the program for download. After completing it (very easy), I couldn't get it to open. After several HOURS and a few calls for support, find out TT only works on a Mac with an old OS--Mojave, not Catalina. So do it all over online. I was given a code for credit since I had to buy the program all over again. Code didn't work. A couple more hours with Support. Told to ask for a refund, I did, still haven't heard back. I spent a total of EIGHT hours with Support that day. Now, I discover that the State return was rejected. Why? Because TT still hadn't updated that portion of the program so I was instructed to wait several days until the update was complete. I guess it was a big surprise to them. You would think a company like Intuit would be more on the ball. Very underwhelmed, I had heard so much better about this program.
Date published: 2021-02-19
Rated 4 out of 5 by
bedam from
Does the job well
Works great but had a small problem. Had a loss of 3 cents on an account and return would not proceed. Went back and changed the loss to 1 dollar and it went through. IRS will not take anything that is not a full dollar amount. Don't know how you'll address this.
Date published: 2021-02-19
Rated 5 out of 5 by
Dennis 01 from
Turbo Tax is GREAT
I have used Turbo Tax for 8 years now, and have no plans to go elsewhere
Date published: 2021-02-19
Rated 4 out of 5 by
Dee 21 from
Was fairly easy.
Did it myself.as a first time user. I am not sure how I will get a copy.
Date published: 2021-02-19
Rated 5 out of 5 by
Allison13 from
Thank you TurboTax!
I have used Turbotax for three years now and I love it! This year, I needed some extra help and Keisha was the expert that solved my problems. Thanks!
Date published: 2021-02-19
Rated 5 out of 5 by
GSLOY from
Easy to use
I have used Turbo Tax for a few years. Always helpful
All TurboTax® Offerings Reviews - Page 10706
Date published: 2021-02-19