TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from sucks made me fill out a form that I did not need. spent 2 hours trying to fill out a form I didn't need just for them to charge me 108 dollars at the end
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy to use Very easy to use. Didn't use the customer service chat support , But gave peace of mind to know that i had that option if needed.
Date published: 2022-04-18
Rated 5 out of 5 by from For Basic Tax returns TurboTax is the best I have used turbo tax for a decade now and it always has been easy to navigate and prepare taxes for simple income tax returns.
Date published: 2022-04-18
Rated 5 out of 5 by from awesome was good very helpfull easy to understand been using for many years
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax very good Used for years, always on point and simple to use.
Date published: 2022-04-18
Rated 4 out of 5 by from Heads up The application works great, only snag was using Safari. I needed to contact customer service and reopen in Chrome to be able to file the return.
Date published: 2022-04-18
Rated 5 out of 5 by from More thorough than most CPAs OK - sounds like a dig, but it's not. Nobody can get everything right the first time. TurboTax has spent the time to thoroughly review nearly every rabbit trail encountered when filing a tax return. Which is why -- even though this is my FIRST return with this product -- I will file my taxes every year with TurboTax.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax Still Shines We struggled slightly with a looping Review of my 1099-R distributions related to COVID-19, apparently the fix was to input "FEMA" instead of "Covid" or nothing at all. This was revealed via online help which I had to wait for, but it was my time engaging them in all these years of using TurboTax and the experience was positive. They were able to remote into my session and advise what to enter. Hopefully the changes all work okay and my refund comes through as expected. Looking forward to next year.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax was not as helpful this year. This year, the Turbo tax professional were not seem as knowledgable as last year. A couple of them were not able to answer simple questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax Nothing to add except to stop adding all of the other charges for people to maximize their deductions. That should be included.,
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1063
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from sucks made me fill out a form that I did not need. spent 2 hours trying to fill out a form I didn't need just for them to charge me 108 dollars at the end
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy to use Very easy to use. Didn't use the customer service chat support , But gave peace of mind to know that i had that option if needed.
Date published: 2022-04-18
Rated 5 out of 5 by from For Basic Tax returns TurboTax is the best I have used turbo tax for a decade now and it always has been easy to navigate and prepare taxes for simple income tax returns.
Date published: 2022-04-18
Rated 5 out of 5 by from awesome was good very helpfull easy to understand been using for many years
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax very good Used for years, always on point and simple to use.
Date published: 2022-04-18
Rated 4 out of 5 by from Heads up The application works great, only snag was using Safari. I needed to contact customer service and reopen in Chrome to be able to file the return.
Date published: 2022-04-18
Rated 5 out of 5 by from More thorough than most CPAs OK - sounds like a dig, but it's not. Nobody can get everything right the first time. TurboTax has spent the time to thoroughly review nearly every rabbit trail encountered when filing a tax return. Which is why -- even though this is my FIRST return with this product -- I will file my taxes every year with TurboTax.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax Still Shines We struggled slightly with a looping Review of my 1099-R distributions related to COVID-19, apparently the fix was to input "FEMA" instead of "Covid" or nothing at all. This was revealed via online help which I had to wait for, but it was my time engaging them in all these years of using TurboTax and the experience was positive. They were able to remote into my session and advise what to enter. Hopefully the changes all work okay and my refund comes through as expected. Looking forward to next year.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax was not as helpful this year. This year, the Turbo tax professional were not seem as knowledgable as last year. A couple of them were not able to answer simple questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax Nothing to add except to stop adding all of the other charges for people to maximize their deductions. That should be included.,
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1063