TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from RE: Andrea turbo is great Turbo tax made it so easy to file. Thanks turbotax
Date published: 2021-02-28
Rated 1 out of 5 by from Not Helpful US Citizens living abroad I am a US Citizen living abroad in Hong Kong. As you know, Hong Kong does not have a state or zip in its address. I bought PLUS Benefits per Turbo Tax's recommendation and it prevented me from completing my ability to efile because it wanted me to input zip code and state... in my foreign HK address that does not have a zip or state. This is quite common, so normally I enter something like 10000 for zip, but that didn't work. The UX does not allow me to continue to complete my filing. I ended up going back, entering a US address, continuing, and then reentering my HK address so I could continue. I don't even think this PLUS Benefits service works in HK or I wouldn't need to enter a US address anyways. Please don't offer these packages to citizens living abroad if they're not tested adequately. I don't factor this into my score of TT, but it's worth noting that a lot of US banks allow you to enter a foreign mailing address. I tried to pay with one bank, and it was rejected even though it was a US card out of a US bank but had a foreign address on file. I give this a poor rating because for the time and money I spent on what I assumed to be a superior service, all I felt was more confusion and it taking more time. I probably could have just done my tax on paper in the time I spent. In fact, I had started filling out my tax return a competing service and it seemed far superior to Turbo Tax. I would have finished but I had already paid for Turbo Tax so I decided to go through with it. I don't believe I will be continuing with Turbo Tax next year. I hope you will put more focus on US citizens living abroad in the future in your product, thanks.
Date published: 2021-02-28
Rated 5 out of 5 by from Is awesome They did great better then I expected greatful they help
Date published: 2021-02-28
Rated 5 out of 5 by from I luv it. It has always been easy and accurate for the past 5 years I've used it.
Date published: 2021-02-28
Rated 5 out of 5 by from Fine product Easy to file return. Support answers very helpful. Most likely to continue with product.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome & Easy Easy To Use, The Software Literally Walks You Thru Everything!!!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is so easy. I love how Easy it for me. It walks me through the whole process.
Date published: 2021-02-28
Rated 5 out of 5 by from Thank u They helped me out a lotb4 I really needed the money so they helped me out a bunch
Date published: 2021-02-28
Rated 5 out of 5 by from A genuine appreciation for turbo tax Hey, I just want to let anyone who was looking for a good site for their taxes. Turbotax is IT! My father has been using it when he came to America and has taught me to use it as well. It's easy, fun and they walk you along the process. The best part is it's FREE as well so definitely try it.
Date published: 2021-02-28
Rated 5 out of 5 by from Very good Very user friendly and quick. I highly recommend for basic filing of taxes.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10374
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from RE: Andrea turbo is great Turbo tax made it so easy to file. Thanks turbotax
Date published: 2021-02-28
Rated 1 out of 5 by from Not Helpful US Citizens living abroad I am a US Citizen living abroad in Hong Kong. As you know, Hong Kong does not have a state or zip in its address. I bought PLUS Benefits per Turbo Tax's recommendation and it prevented me from completing my ability to efile because it wanted me to input zip code and state... in my foreign HK address that does not have a zip or state. This is quite common, so normally I enter something like 10000 for zip, but that didn't work. The UX does not allow me to continue to complete my filing. I ended up going back, entering a US address, continuing, and then reentering my HK address so I could continue. I don't even think this PLUS Benefits service works in HK or I wouldn't need to enter a US address anyways. Please don't offer these packages to citizens living abroad if they're not tested adequately. I don't factor this into my score of TT, but it's worth noting that a lot of US banks allow you to enter a foreign mailing address. I tried to pay with one bank, and it was rejected even though it was a US card out of a US bank but had a foreign address on file. I give this a poor rating because for the time and money I spent on what I assumed to be a superior service, all I felt was more confusion and it taking more time. I probably could have just done my tax on paper in the time I spent. In fact, I had started filling out my tax return a competing service and it seemed far superior to Turbo Tax. I would have finished but I had already paid for Turbo Tax so I decided to go through with it. I don't believe I will be continuing with Turbo Tax next year. I hope you will put more focus on US citizens living abroad in the future in your product, thanks.
Date published: 2021-02-28
Rated 5 out of 5 by from Is awesome They did great better then I expected greatful they help
Date published: 2021-02-28
Rated 5 out of 5 by from I luv it. It has always been easy and accurate for the past 5 years I've used it.
Date published: 2021-02-28
Rated 5 out of 5 by from Fine product Easy to file return. Support answers very helpful. Most likely to continue with product.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome & Easy Easy To Use, The Software Literally Walks You Thru Everything!!!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is so easy. I love how Easy it for me. It walks me through the whole process.
Date published: 2021-02-28
Rated 5 out of 5 by from Thank u They helped me out a lotb4 I really needed the money so they helped me out a bunch
Date published: 2021-02-28
Rated 5 out of 5 by from A genuine appreciation for turbo tax Hey, I just want to let anyone who was looking for a good site for their taxes. Turbotax is IT! My father has been using it when he came to America and has taught me to use it as well. It's easy, fun and they walk you along the process. The best part is it's FREE as well so definitely try it.
Date published: 2021-02-28
Rated 5 out of 5 by from Very good Very user friendly and quick. I highly recommend for basic filing of taxes.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10374