TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from No Headache With Turbo Tax Great time saver. Did my taxes in just over 2 hours. And adequately.
Date published: 2023-02-25
Rated 5 out of 5 by from AWESOME COMPANY EASY TO USE. VERY HELPFUL. EXPLAINED EVERY ITEM IN DATALE
Date published: 2023-02-25
Rated 4 out of 5 by from HMI Slipping While TurboTax makes the navigation and submission of this annual process a very manageable chore, a number of errors and issues were encountered this year that were atypical of this product from past year's experiences. The logic associated with clearing checkboxes is flawed and inconsistent from section to section. Transformation of data pulled directly from my financial institution was in error. And the RPA logic pulling data from a scanned 1099 form generated errors, e.g. picked up and OMB # as the interest earned and loaded the taxable interest as $154,501 versus $2.60. The worst part was that it didn't pick up the correct address for the financial institution which wasn't flagged until the very final review before filing. The software flagged that the Zip code was in error as it didn't match the state and city, but then only offered the ability to enter a correct ZIP. But the city and stater were both wrong and didn't match (loaded city was not in state) so there was no valid ZIP that could be entered. Which then led to the discovery that the address for the financial institute is not an exposed/editable field requiring that I then had to completely delete all the original captured forms and recreate. After a couple more attempts using other options, found one that worked. Again, completely happy/delighted with the final results, but definitely was troubled by nagging little issues encountered with the HMI and annoyed by the errors encountered with the provided auto loading of data and interrogation of scanned forms.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax download 2022 it was a good experience and will use every tax year
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Fantastic experience no issues at all FAST and easy to do on my own.
Date published: 2023-02-25
Rated 5 out of 5 by from Mr. Chavez This was an excellent experience! very smooth processing and professionally done.
Date published: 2023-02-25
Rated 4 out of 5 by from Self employed 401(k) & ads Every year for the past several years, I have to go hunt down where I can enter my self-employed 401(k) contributions. It's a huge waste of time, and there's no excuse for it. That item should be in the deductions section of the Federal return, without requiring the user to go look for it!!! In addition, get rid of all the up-sale/advertising garbage that keeps popping up during the return preparation process. It's also a huge waste of my time.
Date published: 2023-02-25
Rated 5 out of 5 by from TurboTax is a real timesaver and easy to navigate! I have used TurboTax for at least 5 years now, and it has never filed me!! It gets the job done fast and thoroughly without a bunch of guesswork and trouble. Don’t know if I’ll ever use anything else!!
Date published: 2023-02-25
Rated 5 out of 5 by from Great people, easy to use Simple to use and I worked with two different people during the process and they were both great!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax was easy to fill out. I like it and I will use it again
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from No Headache With Turbo Tax Great time saver. Did my taxes in just over 2 hours. And adequately.
Date published: 2023-02-25
Rated 5 out of 5 by from AWESOME COMPANY EASY TO USE. VERY HELPFUL. EXPLAINED EVERY ITEM IN DATALE
Date published: 2023-02-25
Rated 4 out of 5 by from HMI Slipping While TurboTax makes the navigation and submission of this annual process a very manageable chore, a number of errors and issues were encountered this year that were atypical of this product from past year's experiences. The logic associated with clearing checkboxes is flawed and inconsistent from section to section. Transformation of data pulled directly from my financial institution was in error. And the RPA logic pulling data from a scanned 1099 form generated errors, e.g. picked up and OMB # as the interest earned and loaded the taxable interest as $154,501 versus $2.60. The worst part was that it didn't pick up the correct address for the financial institution which wasn't flagged until the very final review before filing. The software flagged that the Zip code was in error as it didn't match the state and city, but then only offered the ability to enter a correct ZIP. But the city and stater were both wrong and didn't match (loaded city was not in state) so there was no valid ZIP that could be entered. Which then led to the discovery that the address for the financial institute is not an exposed/editable field requiring that I then had to completely delete all the original captured forms and recreate. After a couple more attempts using other options, found one that worked. Again, completely happy/delighted with the final results, but definitely was troubled by nagging little issues encountered with the HMI and annoyed by the errors encountered with the provided auto loading of data and interrogation of scanned forms.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax download 2022 it was a good experience and will use every tax year
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Fantastic experience no issues at all FAST and easy to do on my own.
Date published: 2023-02-25
Rated 5 out of 5 by from Mr. Chavez This was an excellent experience! very smooth processing and professionally done.
Date published: 2023-02-25
Rated 4 out of 5 by from Self employed 401(k) & ads Every year for the past several years, I have to go hunt down where I can enter my self-employed 401(k) contributions. It's a huge waste of time, and there's no excuse for it. That item should be in the deductions section of the Federal return, without requiring the user to go look for it!!! In addition, get rid of all the up-sale/advertising garbage that keeps popping up during the return preparation process. It's also a huge waste of my time.
Date published: 2023-02-25
Rated 5 out of 5 by from TurboTax is a real timesaver and easy to navigate! I have used TurboTax for at least 5 years now, and it has never filed me!! It gets the job done fast and thoroughly without a bunch of guesswork and trouble. Don’t know if I’ll ever use anything else!!
Date published: 2023-02-25
Rated 5 out of 5 by from Great people, easy to use Simple to use and I worked with two different people during the process and they were both great!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax was easy to fill out. I like it and I will use it again
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10133