TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Second Year for Turbo Tax It went very smoothly. I had most of it done and had to sign out to get other Information together. I finally was ready and signed in and started right where I left off. Doing better with it each year.
Date published: 2021-02-23
Rated 5 out of 5 by from Convenient and easy Product was very easy to use, and user friendly, visually. The process was quick and easy, and I'd recommend it to anyone.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is practical I had been using turbo tax for many years, and always is easy to work thru the whole process.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is awesome! Very easy! I filed my first ever tax return with TurboTax this year, it was very easy and straight forward. Would 100% recommend to others looking at TurboTax!
Date published: 2021-02-23
Rated 5 out of 5 by from Fast and reliable Fast service, easy reading, comfortable for non computer experienced
Date published: 2021-02-23
Rated 3 out of 5 by from usually it's pretty good The section on health care for the state was very blurry. It asked for cost of Health The explanation provided was not helpful. I had to contact a CPA to help me know what figures were needed. It asked: Amount paid for health benefit plan. Did they want out of pocket cost? The cost of the plan on the 1095 tax statement? Then asked "Excluded amount not eligible for credit". I have no idea what that is. I will likely be charged by the CPA for his help. I tried to get help on line, but that wasn't happening either.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Online is AWESOME! Easy to use and there is ALWAYS someone ready to help IF needed. Instructions and explanations are you CLEAR, you cannot miss anything.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is So Easy I was able to complete both my Federal and State in less than 30 minutes
Date published: 2021-02-23
Rated 4 out of 5 by from Easy to navigate Straightforward, with excellent help feature. Accessing Help is specific to the page one is on. The look-ahead to estimate next years need for 1040-ES is too cryptic. You're asked to enter Other Income, but nowhere does it tell you what to include. In the 1040 portion, Other Income is rather limited. In the look-ahead portion, it's almost everything. Turns out, I'm guessing you need to include everything in Other Income, except W-2 and Capital Gains. TurboTax should break out the elements of Other Income. Also, it's not necessary to prevent cut and pasting of passwords and user ID's. TurboTax requires one to type in everything, when cut and paste would be much more efficient.Typing in a 26 character password, with upper, lower, numbers and special characters, without the ability to see the characters (you only see bullets), is painful and aggravating. Getting it right took me 3 tries. These are relatively minor issues, but they're unnecessary aggravations in an otherwise good product.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Greatest responsible I loved doing this very happy
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 10117
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Second Year for Turbo Tax It went very smoothly. I had most of it done and had to sign out to get other Information together. I finally was ready and signed in and started right where I left off. Doing better with it each year.
Date published: 2021-02-23
Rated 5 out of 5 by from Convenient and easy Product was very easy to use, and user friendly, visually. The process was quick and easy, and I'd recommend it to anyone.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is practical I had been using turbo tax for many years, and always is easy to work thru the whole process.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is awesome! Very easy! I filed my first ever tax return with TurboTax this year, it was very easy and straight forward. Would 100% recommend to others looking at TurboTax!
Date published: 2021-02-23
Rated 5 out of 5 by from Fast and reliable Fast service, easy reading, comfortable for non computer experienced
Date published: 2021-02-23
Rated 3 out of 5 by from usually it's pretty good The section on health care for the state was very blurry. It asked for cost of Health The explanation provided was not helpful. I had to contact a CPA to help me know what figures were needed. It asked: Amount paid for health benefit plan. Did they want out of pocket cost? The cost of the plan on the 1095 tax statement? Then asked "Excluded amount not eligible for credit". I have no idea what that is. I will likely be charged by the CPA for his help. I tried to get help on line, but that wasn't happening either.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Online is AWESOME! Easy to use and there is ALWAYS someone ready to help IF needed. Instructions and explanations are you CLEAR, you cannot miss anything.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is So Easy I was able to complete both my Federal and State in less than 30 minutes
Date published: 2021-02-23
Rated 4 out of 5 by from Easy to navigate Straightforward, with excellent help feature. Accessing Help is specific to the page one is on. The look-ahead to estimate next years need for 1040-ES is too cryptic. You're asked to enter Other Income, but nowhere does it tell you what to include. In the 1040 portion, Other Income is rather limited. In the look-ahead portion, it's almost everything. Turns out, I'm guessing you need to include everything in Other Income, except W-2 and Capital Gains. TurboTax should break out the elements of Other Income. Also, it's not necessary to prevent cut and pasting of passwords and user ID's. TurboTax requires one to type in everything, when cut and paste would be much more efficient.Typing in a 26 character password, with upper, lower, numbers and special characters, without the ability to see the characters (you only see bullets), is painful and aggravating. Getting it right took me 3 tries. These are relatively minor issues, but they're unnecessary aggravations in an otherwise good product.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Greatest responsible I loved doing this very happy
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 10117