TURBOTAX CUSTOMER REVIEWS

TurboTax Premium Reviews

Read unbiased reviews from real TurboTax Premium customers. Premium covers self-
employment & rental property income, stocks, bonds, ESPPs, crypto & other investments.

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Rated 5 out of 5 by from Great Service The experience was very detailed and helpful. I had a lot of info to put in, but it was done with a lot of help and care from TurboTax.
Date published: 2023-04-09
Rated 4 out of 5 by from All Good but an issue with entering long names Everything was smooth except for entering my full name. My first name is longer than 20 characters and it does not allow me to enter my full first name. I never faced this issue with Sprintax which I used for the last four years to file taxes. Please fix this.
Date published: 2023-04-09
Rated 3 out of 5 by from Scammy upsell but does the job I wish they were more focused on providing customers with an outright price rather than taking someone to the last screen and then telling them they can only file if they upgrade to premium. Really unnecessary from a user experience perspective.
Date published: 2023-04-09
Rated 3 out of 5 by from Good software, big price jump I have used TurboTax for the last 7 years. It's nice and easy but there was a big price jump this time. Not sure if I'll use again.
Date published: 2023-04-09
Rated 5 out of 5 by from always great to use turbotax been using the software for over 5 years very happy with product and ease to use
Date published: 2023-04-09
Rated 5 out of 5 by from TT was easy but still comprehensive Straightforward easy to follow instructions with even more help if you need it. Once again it was smarter than me and picked up a math error I made just doing hand calcs. Good job!
Date published: 2023-04-09
Rated 5 out of 5 by from Doing taxes, TURBO Style We used to get our taxes done locally, but due to my work schedule it can be difficult. So we tried TurboTax and it is very user friendly. Thank you.
Date published: 2023-04-09
Rated 3 out of 5 by from Not bad it could be better At the first glance everything makes sense and looks well thought out. However for the second year in a row I experienced situation where I am asked to fill out W-2 info twice just to be told that, oops, looks like there is a W-2 duplicate. Same goes for Child Care provider info. Initially providers' info was imported from last year's return but then in the review portion I was asked to fill it out again. In the state return portion, I was told I didn't qualify for the child care tax credit yet I couldn't complete e-filing until I provided info related to child care providers. Details like that really make the experience very frustrating.
Date published: 2023-04-09
Rated 5 out of 5 by from Pretty easy and comprehensive Good experience with intuitive user experience. great
Date published: 2023-04-09
Rated 5 out of 5 by from It is great That was great. This was a very good and fast experience.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4081
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service The experience was very detailed and helpful. I had a lot of info to put in, but it was done with a lot of help and care from TurboTax.
Date published: 2023-04-09
Rated 4 out of 5 by from All Good but an issue with entering long names Everything was smooth except for entering my full name. My first name is longer than 20 characters and it does not allow me to enter my full first name. I never faced this issue with Sprintax which I used for the last four years to file taxes. Please fix this.
Date published: 2023-04-09
Rated 3 out of 5 by from Scammy upsell but does the job I wish they were more focused on providing customers with an outright price rather than taking someone to the last screen and then telling them they can only file if they upgrade to premium. Really unnecessary from a user experience perspective.
Date published: 2023-04-09
Rated 3 out of 5 by from Good software, big price jump I have used TurboTax for the last 7 years. It's nice and easy but there was a big price jump this time. Not sure if I'll use again.
Date published: 2023-04-09
Rated 5 out of 5 by from always great to use turbotax been using the software for over 5 years very happy with product and ease to use
Date published: 2023-04-09
Rated 5 out of 5 by from TT was easy but still comprehensive Straightforward easy to follow instructions with even more help if you need it. Once again it was smarter than me and picked up a math error I made just doing hand calcs. Good job!
Date published: 2023-04-09
Rated 5 out of 5 by from Doing taxes, TURBO Style We used to get our taxes done locally, but due to my work schedule it can be difficult. So we tried TurboTax and it is very user friendly. Thank you.
Date published: 2023-04-09
Rated 3 out of 5 by from Not bad it could be better At the first glance everything makes sense and looks well thought out. However for the second year in a row I experienced situation where I am asked to fill out W-2 info twice just to be told that, oops, looks like there is a W-2 duplicate. Same goes for Child Care provider info. Initially providers' info was imported from last year's return but then in the review portion I was asked to fill it out again. In the state return portion, I was told I didn't qualify for the child care tax credit yet I couldn't complete e-filing until I provided info related to child care providers. Details like that really make the experience very frustrating.
Date published: 2023-04-09
Rated 5 out of 5 by from Pretty easy and comprehensive Good experience with intuitive user experience. great
Date published: 2023-04-09
Rated 5 out of 5 by from It is great That was great. This was a very good and fast experience.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4081