TURBOTAX CUSTOMER REVIEWS

TurboTax Premium Reviews

Read unbiased reviews from real TurboTax Premium customers. Premium covers self-
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax customer service is helpful and patient. One thing: Every year I expect to have to pay taxes, since I pay no withholding and always have income. This year Turbotax, in the final computation, said that I had a refund of 0, but it did not say that I had a tax due of 0. I was hesitant to hand over my payment info without being sure of the result. I called Customer Service and got a very patient young woman who helped me, and I appreciate her kindness and effort. I can't remember her name but I hope you can connect my e-mail address to her so that she gets some credit for her patient manner. I spoke to her between 6:00 and 6:30 pm EDT on 4/10/23. Thanks!
Date published: 2023-04-10
Rated 1 out of 5 by from Saving Option Note Provided Hi, So one of my state taxes needs to be filed by paper and I now have no idea how to access this when the turbo tax app does not allow me to save the my completed tax return in a pdf format so I can print it and file. I did not experience such difficulty and freezes, etc with the 2021 tax application. Who knows, maybe it was because it the Windows version instead of the Mac version. But this has been a tedious experience with your application. I also didn't appreciate that there's no way of viewing the actual forms in their original format, which would be helpful during the 'review' period in which the application has a tendency to just grab the specific slot in the form it's referencing.
Date published: 2023-04-10
Rated 3 out of 5 by from Unable to e-file more than 3 STATES! Work as a consultant so travel to multiple states is extremely common. Awful that only have the ability to e-file to 3 states on the desktop/CD version but 5 states on the online version. Understand targeting this for personal use only, but at least make it 5 states to match the online version!
Date published: 2023-04-10
Rated 5 out of 5 by from Love TurboTax Great experience and solid customer service who make it easy to file! Been using for 5 years or so and will continue doing so.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is the best! So easy to use. Helpful questions. Made filing painless.
Date published: 2023-04-10
Rated 5 out of 5 by from good Easy enough to use. Wish i had a live person to ask questions without paying extra money. I hope that this easy to use system is accurate. I thought it was quick and easy
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo Tax - UX Flow Everything was going great until the final Review portion. The scrolling was not working. I had to constantly tab down or adjust the size of my screen in order to hit continue buttons.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is fabulous TurboTax leads you every step of the way. I'm pretty "tax-dumb" but this is easy, step by step with helpful hints & information every step of the way.
Date published: 2023-04-10
Rated 5 out of 5 by from Great product Easy to use, thorough, legal, 100% accuracy is a big plus.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy and Quick Easy as always. Walks you through all of the different options and give you as much or as little help as needed.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3894
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax customer service is helpful and patient. One thing: Every year I expect to have to pay taxes, since I pay no withholding and always have income. This year Turbotax, in the final computation, said that I had a refund of 0, but it did not say that I had a tax due of 0. I was hesitant to hand over my payment info without being sure of the result. I called Customer Service and got a very patient young woman who helped me, and I appreciate her kindness and effort. I can't remember her name but I hope you can connect my e-mail address to her so that she gets some credit for her patient manner. I spoke to her between 6:00 and 6:30 pm EDT on 4/10/23. Thanks!
Date published: 2023-04-10
Rated 1 out of 5 by from Saving Option Note Provided Hi, So one of my state taxes needs to be filed by paper and I now have no idea how to access this when the turbo tax app does not allow me to save the my completed tax return in a pdf format so I can print it and file. I did not experience such difficulty and freezes, etc with the 2021 tax application. Who knows, maybe it was because it the Windows version instead of the Mac version. But this has been a tedious experience with your application. I also didn't appreciate that there's no way of viewing the actual forms in their original format, which would be helpful during the 'review' period in which the application has a tendency to just grab the specific slot in the form it's referencing.
Date published: 2023-04-10
Rated 3 out of 5 by from Unable to e-file more than 3 STATES! Work as a consultant so travel to multiple states is extremely common. Awful that only have the ability to e-file to 3 states on the desktop/CD version but 5 states on the online version. Understand targeting this for personal use only, but at least make it 5 states to match the online version!
Date published: 2023-04-10
Rated 5 out of 5 by from Love TurboTax Great experience and solid customer service who make it easy to file! Been using for 5 years or so and will continue doing so.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is the best! So easy to use. Helpful questions. Made filing painless.
Date published: 2023-04-10
Rated 5 out of 5 by from good Easy enough to use. Wish i had a live person to ask questions without paying extra money. I hope that this easy to use system is accurate. I thought it was quick and easy
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo Tax - UX Flow Everything was going great until the final Review portion. The scrolling was not working. I had to constantly tab down or adjust the size of my screen in order to hit continue buttons.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is fabulous TurboTax leads you every step of the way. I'm pretty "tax-dumb" but this is easy, step by step with helpful hints & information every step of the way.
Date published: 2023-04-10
Rated 5 out of 5 by from Great product Easy to use, thorough, legal, 100% accuracy is a big plus.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy and Quick Easy as always. Walks you through all of the different options and give you as much or as little help as needed.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3894