TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Easiest one yet! This year turbo tax was easier to use and more user friendly
Date published: 2022-06-14
Rated 5 out of 5 by from N/A It's was great everything went great she was amazing
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo tax is awesome Marty was amazing he was very patient and gave me an awesome experience.
Date published: 2022-06-14
Rated 5 out of 5 by from Great results very helpful happy Very helpful resolved my issue once physically able to talk to someone
Date published: 2022-06-14
Rated 5 out of 5 by from Awesome Awesome very helpful would recommend to everyone.!
Date published: 2022-06-14
Rated 5 out of 5 by from The Full Service Option is Awesome This full service product is worth way more than the cost. I had my complicated returns completed in the same day.
Date published: 2022-06-14
Rated 2 out of 5 by from Tax Expert great / problem with product close out Tax Expert was amazing to walk me through a problem that I had as my first time around with filing my 2021 taxes, my return was not closed out. I had already paid for Full Service and worked with another expert, who was great, answered all my questions, and set me up to close out. I thought all was completed. I had received an email from Turbo Tax a few weeks after I filed and it stated I did not check out. Immediately, I had contacted Turbo Tax to see what had happened. This was an issue trying to get back to my initial tax expert or to talk to a manager to resolve issue. This made filing taxes stressful as I couldn't talk to a manager right away. For some reason, my return was not filed, my return was kicked out of the system, and I had to re-work my return with my tax expert. She was assigned to my return and she was understanding and friendly. Upon researching, she could see part of my return but had to fill in some information. At this point, I had never been contacted by a manager. Furthermore, when she finished, I still could not close out my return properly. I had to get on the phone with my tax expert while she walked through the process with a manager on the other line with her. I still have not spoken to a manager. I think that when this problem was brought to light, a manager could have solved whatever happened in the Turbo Tax system and it would not have taken as much time.
Date published: 2022-06-14
Rated 5 out of 5 by from I appreciate the convience of Turbo Tax.. Very easy to navigate. Questions are easily answered.
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo-Tax is great Turbo-Tax was very helpful. Could not have done this alone as I am disabled.
Date published: 2022-06-14
Rated 3 out of 5 by from TurboTax becomes mediocre! I once love TurboTax so much but I found it becomes mediocre now. Difficult to switch between easy step and form mode. It is not one to one correspond to each other. Some explanation part is wired.
Date published: 2022-06-14
All TurboTax® Offerings Reviews - Page 506
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easiest one yet! This year turbo tax was easier to use and more user friendly
Date published: 2022-06-14
Rated 5 out of 5 by from N/A It's was great everything went great she was amazing
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo tax is awesome Marty was amazing he was very patient and gave me an awesome experience.
Date published: 2022-06-14
Rated 5 out of 5 by from Great results very helpful happy Very helpful resolved my issue once physically able to talk to someone
Date published: 2022-06-14
Rated 5 out of 5 by from Awesome Awesome very helpful would recommend to everyone.!
Date published: 2022-06-14
Rated 5 out of 5 by from The Full Service Option is Awesome This full service product is worth way more than the cost. I had my complicated returns completed in the same day.
Date published: 2022-06-14
Rated 2 out of 5 by from Tax Expert great / problem with product close out Tax Expert was amazing to walk me through a problem that I had as my first time around with filing my 2021 taxes, my return was not closed out. I had already paid for Full Service and worked with another expert, who was great, answered all my questions, and set me up to close out. I thought all was completed. I had received an email from Turbo Tax a few weeks after I filed and it stated I did not check out. Immediately, I had contacted Turbo Tax to see what had happened. This was an issue trying to get back to my initial tax expert or to talk to a manager to resolve issue. This made filing taxes stressful as I couldn't talk to a manager right away. For some reason, my return was not filed, my return was kicked out of the system, and I had to re-work my return with my tax expert. She was assigned to my return and she was understanding and friendly. Upon researching, she could see part of my return but had to fill in some information. At this point, I had never been contacted by a manager. Furthermore, when she finished, I still could not close out my return properly. I had to get on the phone with my tax expert while she walked through the process with a manager on the other line with her. I still have not spoken to a manager. I think that when this problem was brought to light, a manager could have solved whatever happened in the Turbo Tax system and it would not have taken as much time.
Date published: 2022-06-14
Rated 5 out of 5 by from I appreciate the convience of Turbo Tax.. Very easy to navigate. Questions are easily answered.
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo-Tax is great Turbo-Tax was very helpful. Could not have done this alone as I am disabled.
Date published: 2022-06-14
Rated 3 out of 5 by from TurboTax becomes mediocre! I once love TurboTax so much but I found it becomes mediocre now. Difficult to switch between easy step and form mode. It is not one to one correspond to each other. Some explanation part is wired.
Date published: 2022-06-14
All TurboTax® Offerings Reviews - Page 506