TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Is the Best Choice for Me I've used TurboTax for over 20 years, and I've had a good experience with it overall. I had to file amended returns twice because of mistakes that weren't flagged by TurboTax, but I can't say for sure whose fault that was. I like the flexibility of viewing the forms and choosing what to work on, and I haven't been audited! I will continue to use it because I think it's the best option there is, and it saves me a tremendous amount of time and money. I also feel like I know more about my finances by doing my own taxes with TurboTax.
Date published: 2022-10-05
Rated 5 out of 5 by from Everything works great Using Turbo Tax is easy and efficient. I have filed with them for years
Date published: 2022-10-05
Rated 5 out of 5 by from Good experience with turbo tax James was very helpful throughout a complex return. Happy with the experience
Date published: 2022-10-05
Rated 2 out of 5 by from Too many software errors Every time it starts it wants to do an update. Updates never went through, got error every time. Turbo Tax would not restart without updating so I had to cancel the updates. Worked with customer service but never got it to work right.
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax Not a good experience Janet was very helpful; they review assistants were helpful all other expert were hacks ..
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax is best option My tax expert was the best and fast, with no problem with me being a new business owner and not being very knowledgeable in what I needed to complete my tax's. I can't praise my expert enough in lessening my stress in taxes and I will definitely use them again next year.
Date published: 2022-10-05
Rated 2 out of 5 by from 1099-NEW Info is OBTUSE 1099-NEC info is Obtuse, Vague & Virtually Non-Existant: Didn't Tell Me If I Need to Staple to Front of 1040, just like a 2-2, or Not? Also, if I DID, OR DID NOT, neec a Schedule C ?? VERY CONFUSING & UTTERLY FRUSTRATING!
Date published: 2022-10-05
Rated 2 out of 5 by from basic integration errors with IRS grade D- It is frustrating that basic integration with IRS fails. Efiling is required for many state tax credits so you cost us thousands of dollars since you will not resolve integration issues. Do not point the finger -- be a superior product and resolve the issues on both sides of the integration.
Date published: 2022-10-05
Rated 5 out of 5 by from I have used TurboTax for Individuals since 1989. I have used TurboTax for Form 1040 since 1989. I have used TurboTax for partnerships since the mid 1990's. The product is great and the verbal service of talking to professionals about specific issues is great and makes the product exceptional. I would not do my tax return without TurboTax.
Date published: 2022-10-05
Rated 3 out of 5 by from Files too large to e-File. As long as you're following there normal process, it works fine. But as soon as you try to move around on your own when something doesn't go as expected, it can get rather difficult to do what you need to do. I traded crypto, a lot. The files were too large to e-file. But I didn't know that until I actually tried to file. Then it was very difficult to go back and file by mail.
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 263
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Is the Best Choice for Me I've used TurboTax for over 20 years, and I've had a good experience with it overall. I had to file amended returns twice because of mistakes that weren't flagged by TurboTax, but I can't say for sure whose fault that was. I like the flexibility of viewing the forms and choosing what to work on, and I haven't been audited! I will continue to use it because I think it's the best option there is, and it saves me a tremendous amount of time and money. I also feel like I know more about my finances by doing my own taxes with TurboTax.
Date published: 2022-10-05
Rated 5 out of 5 by from Everything works great Using Turbo Tax is easy and efficient. I have filed with them for years
Date published: 2022-10-05
Rated 5 out of 5 by from Good experience with turbo tax James was very helpful throughout a complex return. Happy with the experience
Date published: 2022-10-05
Rated 2 out of 5 by from Too many software errors Every time it starts it wants to do an update. Updates never went through, got error every time. Turbo Tax would not restart without updating so I had to cancel the updates. Worked with customer service but never got it to work right.
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax Not a good experience Janet was very helpful; they review assistants were helpful all other expert were hacks ..
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax is best option My tax expert was the best and fast, with no problem with me being a new business owner and not being very knowledgeable in what I needed to complete my tax's. I can't praise my expert enough in lessening my stress in taxes and I will definitely use them again next year.
Date published: 2022-10-05
Rated 2 out of 5 by from 1099-NEW Info is OBTUSE 1099-NEC info is Obtuse, Vague & Virtually Non-Existant: Didn't Tell Me If I Need to Staple to Front of 1040, just like a 2-2, or Not? Also, if I DID, OR DID NOT, neec a Schedule C ?? VERY CONFUSING & UTTERLY FRUSTRATING!
Date published: 2022-10-05
Rated 2 out of 5 by from basic integration errors with IRS grade D- It is frustrating that basic integration with IRS fails. Efiling is required for many state tax credits so you cost us thousands of dollars since you will not resolve integration issues. Do not point the finger -- be a superior product and resolve the issues on both sides of the integration.
Date published: 2022-10-05
Rated 5 out of 5 by from I have used TurboTax for Individuals since 1989. I have used TurboTax for Form 1040 since 1989. I have used TurboTax for partnerships since the mid 1990's. The product is great and the verbal service of talking to professionals about specific issues is great and makes the product exceptional. I would not do my tax return without TurboTax.
Date published: 2022-10-05
Rated 3 out of 5 by from Files too large to e-File. As long as you're following there normal process, it works fine. But as soon as you try to move around on your own when something doesn't go as expected, it can get rather difficult to do what you need to do. I traded crypto, a lot. The files were too large to e-file. But I didn't know that until I actually tried to file. Then it was very difficult to go back and file by mail.
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 263