TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 2 out of 5 by from Turbo Tax was a ripoff Turbo tax charged me for filing even though I bought the program at staples
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo tax We have used Turbo tax for the last 8 years. Easy to use and we have not had any issues with returns.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is Great With out the help I never would have been able to complete
Date published: 2023-03-16
Rated 3 out of 5 by from TurboTax subscriptions were a pain to navigate I had investments this year just like last year, but when I clicked yes, I was automatically forced to pay for Premium later in the form. Last year, I payed Premier (which is cheaper) despite having the same tax makeup. I cleared the form, but not all my information cleared, so I was still being forced to pay extra for no reason. To fix this, I scrolled down in the left menu and chose Upgrade. Since I knew I had to use Premier last year, I chose it for this year too, and thankfully they didn't ask me to upgrade to Premium again. When I click clear I don't see why the form isn't actually fully cleared and we're forced to pay more, and I hope this is changed one day.
Date published: 2023-03-16
Rated 5 out of 5 by from easy and fast finished all my taxes in 1 hour easy to follow instructions
Date published: 2023-03-16
Rated 3 out of 5 by from CANNOT UPLOAD QUICKBOOKS ONLINE Made the filing process longer than needed due to not being able to upload quickbooks info from my quickbooks online account
Date published: 2023-03-16
Rated 3 out of 5 by from Not as good as in years past There were a couple of technical problems. Turbotax would not accept my answer, for instance, I had no advertising expenses this year for my business, but turbotax would not accept "0", nor allow me to delete. I finally had to enter $1 to move on. Telephone assistance could not help. It was a mystery to them. That happened in a couple of areas.
Date published: 2023-03-16
Rated 4 out of 5 by from Pretty great software but a little confusing I really like the overall software, but I wish they'd take a few minutes and make some of the explanations a little easier.
Date published: 2023-03-16
Rated 5 out of 5 by from Great as usual. I don't know how long i have been using Turbo Tax, but it has been at least 15 years or so, I think, maybe longer. I find Turbo Tax perfect for my needs.
Date published: 2023-03-16
Rated 3 out of 5 by from Frustrating Quirks Wasn't told I would have to purchase my state additionally until I got there. Couldn't file because system was demanding form 502A which does not apply to me - ultimately deleted the form in files so I could submit.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 385
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax was a ripoff Turbo tax charged me for filing even though I bought the program at staples
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo tax We have used Turbo tax for the last 8 years. Easy to use and we have not had any issues with returns.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is Great With out the help I never would have been able to complete
Date published: 2023-03-16
Rated 3 out of 5 by from TurboTax subscriptions were a pain to navigate I had investments this year just like last year, but when I clicked yes, I was automatically forced to pay for Premium later in the form. Last year, I payed Premier (which is cheaper) despite having the same tax makeup. I cleared the form, but not all my information cleared, so I was still being forced to pay extra for no reason. To fix this, I scrolled down in the left menu and chose Upgrade. Since I knew I had to use Premier last year, I chose it for this year too, and thankfully they didn't ask me to upgrade to Premium again. When I click clear I don't see why the form isn't actually fully cleared and we're forced to pay more, and I hope this is changed one day.
Date published: 2023-03-16
Rated 5 out of 5 by from easy and fast finished all my taxes in 1 hour easy to follow instructions
Date published: 2023-03-16
Rated 3 out of 5 by from CANNOT UPLOAD QUICKBOOKS ONLINE Made the filing process longer than needed due to not being able to upload quickbooks info from my quickbooks online account
Date published: 2023-03-16
Rated 3 out of 5 by from Not as good as in years past There were a couple of technical problems. Turbotax would not accept my answer, for instance, I had no advertising expenses this year for my business, but turbotax would not accept "0", nor allow me to delete. I finally had to enter $1 to move on. Telephone assistance could not help. It was a mystery to them. That happened in a couple of areas.
Date published: 2023-03-16
Rated 4 out of 5 by from Pretty great software but a little confusing I really like the overall software, but I wish they'd take a few minutes and make some of the explanations a little easier.
Date published: 2023-03-16
Rated 5 out of 5 by from Great as usual. I don't know how long i have been using Turbo Tax, but it has been at least 15 years or so, I think, maybe longer. I find Turbo Tax perfect for my needs.
Date published: 2023-03-16
Rated 3 out of 5 by from Frustrating Quirks Wasn't told I would have to purchase my state additionally until I got there. Couldn't file because system was demanding form 502A which does not apply to me - ultimately deleted the form in files so I could submit.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 385