TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premium Reviews

Read unbiased reviews from real TurboTax Live Assisted Premium customers. Get expert help
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Rated 3 out of 5 by from Process is simple. But assistant is non-existent Your help is very hard to navigate and use. I used the most expensive application and still need to communicate with robot. Numerous inputs and NO answer. I have used you for many years and this year just put me over the top. I may go to paper again. You are very expensive to use and not much supplied for the $.
Date published: 2023-03-25
Rated 5 out of 5 by from Great experience It was guided so that makes it more simple to add all the information to the return.
Date published: 2023-03-25
Rated 5 out of 5 by from Simple? You betcha Guides you step by step through the ENTIRE process. I suffered a brain injury in 08/1988 so I appreciate being guided
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax It's easy to use but the price has been going up to file.
Date published: 2023-03-25
Rated 5 out of 5 by from Difficult return reliable help After leaving a company after 19 years and liquidating all stocks and retirement plans, I dreaded sitting hours over multiple days with a CPA or in a tax office with someone that had a few weeks of training. Thankfully with the in depth questions, the ability to upload photos, and chat options, I was able to complete both federal and state taxes with confidence.
Date published: 2023-03-25
Rated 4 out of 5 by from Mostly Helpful The form is good for an outline and making it easy to file whats needed. Would be nice if you could say what forms you have and it tells you if they are needed.
Date published: 2023-03-25
Rated 5 out of 5 by from Best Year Every Upgraded to include a review with a live tax professional Worked great as I had a bunch of moving parts this year. Love being a return customer as it remembers all my stuff from previous years and makes comparisons. Been a big fan for years.
Date published: 2023-03-25
Rated 5 out of 5 by from GREAT EASY, WE USE IT EVERY YEAR. WE WILL BE BACK NEXT YEAR.
Date published: 2023-03-25
Rated 5 out of 5 by from Amazing First year owning a small business and the way Turbo Tax walked me through everything filing was easy!
Date published: 2023-03-25
Rated 5 out of 5 by from Worth It! Felt TurboTax is very good and the instructions clear.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 320
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Process is simple. But assistant is non-existent Your help is very hard to navigate and use. I used the most expensive application and still need to communicate with robot. Numerous inputs and NO answer. I have used you for many years and this year just put me over the top. I may go to paper again. You are very expensive to use and not much supplied for the $.
Date published: 2023-03-25
Rated 5 out of 5 by from Great experience It was guided so that makes it more simple to add all the information to the return.
Date published: 2023-03-25
Rated 5 out of 5 by from Simple? You betcha Guides you step by step through the ENTIRE process. I suffered a brain injury in 08/1988 so I appreciate being guided
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax It's easy to use but the price has been going up to file.
Date published: 2023-03-25
Rated 5 out of 5 by from Difficult return reliable help After leaving a company after 19 years and liquidating all stocks and retirement plans, I dreaded sitting hours over multiple days with a CPA or in a tax office with someone that had a few weeks of training. Thankfully with the in depth questions, the ability to upload photos, and chat options, I was able to complete both federal and state taxes with confidence.
Date published: 2023-03-25
Rated 4 out of 5 by from Mostly Helpful The form is good for an outline and making it easy to file whats needed. Would be nice if you could say what forms you have and it tells you if they are needed.
Date published: 2023-03-25
Rated 5 out of 5 by from Best Year Every Upgraded to include a review with a live tax professional Worked great as I had a bunch of moving parts this year. Love being a return customer as it remembers all my stuff from previous years and makes comparisons. Been a big fan for years.
Date published: 2023-03-25
Rated 5 out of 5 by from GREAT EASY, WE USE IT EVERY YEAR. WE WILL BE BACK NEXT YEAR.
Date published: 2023-03-25
Rated 5 out of 5 by from Amazing First year owning a small business and the way Turbo Tax walked me through everything filing was easy!
Date published: 2023-03-25
Rated 5 out of 5 by from Worth It! Felt TurboTax is very good and the instructions clear.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 320