TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premium Reviews

Read unbiased reviews from real TurboTax Live Assisted Premium customers. Get expert help
as you go whether you're self-employed, an independent contractor, or investor.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I was overcharged! I have loved Turbo Tax for many years. This year, I was overcharged! I was charged for Max Benefits $69 and I was upgraded to $119 for my tax return. When I called to get a resolution, I was given an email with a 30% discount but could not apply it because my order was complete. Frustrating for sure!!!
Date published: 2023-03-21
Rated 3 out of 5 by from It is more money than I think it should be It is good but seems a little expensive to me I think it should cost less.
Date published: 2023-03-21
Rated 5 out of 5 by from Easy to use Turbo Tax is quick and easy to use. They ask great questions and help you through the process.
Date published: 2023-03-21
Rated 1 out of 5 by from $159 for what? I think its ridiculous to have to pay you $159 for me to enter all my info myself. This might be the last year I use TurboTax because I'm tired of paying you my money to do the work myself.
Date published: 2023-03-21
Rated 4 out of 5 by from Had to Google some used terminology It took some time to find out some required information and ask others on how to understand the From 5498.
Date published: 2023-03-21
Rated 5 out of 5 by from Fantastic Monell was beyond thorough and helped us 1000004747278% with this process. I cannot imagine going another route to complete our taxes. She is a gem and needs whatever accolades and bonuses that are available. We will be back next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax means no more accountant fees I've been using Turbo Tax for almost a decade. Why? I was paying $1,000 a year for a CPA. Was in a meeting with him as he was gathering info from me; he was entering info into his computer (sitting on the other side of the desk from me). Excused himself mid-appointment to run to the bathroom. I couldn't resist - wanted to see what he was entering. To my surprise - he was using Turbo Tax! I can copy information from my forms just as easily as he can - so why pay him $1,000 and waste 2 hours of my time with him? So - I never have since thcen and don't intend to ever again (my return is not all that complicated).
Date published: 2023-03-21
Rated 5 out of 5 by from Great Tool Turbo Tax I can always depend and be confident that Turbo Tax will get my Tax Return done right
Date published: 2023-03-21
Rated 3 out of 5 by from Great help but Turbo tax has hidden fee's We had to upgrade because we had a 1099R form. It said that it was 59 to upgrade. When we got to the end, it was 59 per state form, plus 59 for the upgrade (total 177). We also were charged 39 to have that fee deducted from our federal refund, which we did not know until the end.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo is awesome. This an excellent service. I finish my taxes in no time.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 202
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I was overcharged! I have loved Turbo Tax for many years. This year, I was overcharged! I was charged for Max Benefits $69 and I was upgraded to $119 for my tax return. When I called to get a resolution, I was given an email with a 30% discount but could not apply it because my order was complete. Frustrating for sure!!!
Date published: 2023-03-21
Rated 3 out of 5 by from It is more money than I think it should be It is good but seems a little expensive to me I think it should cost less.
Date published: 2023-03-21
Rated 5 out of 5 by from Easy to use Turbo Tax is quick and easy to use. They ask great questions and help you through the process.
Date published: 2023-03-21
Rated 1 out of 5 by from $159 for what? I think its ridiculous to have to pay you $159 for me to enter all my info myself. This might be the last year I use TurboTax because I'm tired of paying you my money to do the work myself.
Date published: 2023-03-21
Rated 4 out of 5 by from Had to Google some used terminology It took some time to find out some required information and ask others on how to understand the From 5498.
Date published: 2023-03-21
Rated 5 out of 5 by from Fantastic Monell was beyond thorough and helped us 1000004747278% with this process. I cannot imagine going another route to complete our taxes. She is a gem and needs whatever accolades and bonuses that are available. We will be back next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax means no more accountant fees I've been using Turbo Tax for almost a decade. Why? I was paying $1,000 a year for a CPA. Was in a meeting with him as he was gathering info from me; he was entering info into his computer (sitting on the other side of the desk from me). Excused himself mid-appointment to run to the bathroom. I couldn't resist - wanted to see what he was entering. To my surprise - he was using Turbo Tax! I can copy information from my forms just as easily as he can - so why pay him $1,000 and waste 2 hours of my time with him? So - I never have since thcen and don't intend to ever again (my return is not all that complicated).
Date published: 2023-03-21
Rated 5 out of 5 by from Great Tool Turbo Tax I can always depend and be confident that Turbo Tax will get my Tax Return done right
Date published: 2023-03-21
Rated 3 out of 5 by from Great help but Turbo tax has hidden fee's We had to upgrade because we had a 1099R form. It said that it was 59 to upgrade. When we got to the end, it was 59 per state form, plus 59 for the upgrade (total 177). We also were charged 39 to have that fee deducted from our federal refund, which we did not know until the end.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo is awesome. This an excellent service. I finish my taxes in no time.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 202