TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I like they respond and help Love you guys this is one of the best apps i ever used
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo Tax was extremely helpful! Turbo Tax was thorough and user friendly. I'll be using Turbo Tax next year as well.
Date published: 2023-05-03
Rated 5 out of 5 by from couldn't get better-just follow instructions Have used Turbo Tax for years and it has served me well.
Date published: 2023-05-03
Rated 5 out of 5 by from Thanks Thank you appreciate your help. Great product. Thank you
Date published: 2023-05-03
Rated 4 out of 5 by from Good - up to a point Have had great results with Turbotax for the past 15+ years, but this year was a bit different. After completing both Federal and State returns, reviewing them carefully and authorizing them to be sent, neither the state nor federal returns were accepted. It appeared that the federal taxes wanted detailed information concerning the checking account from which I received payments for certain earnings did not agree with the account and routing numbers that I had included. I verified them to the best of my ability - confirming the bank ACH id and account info to the best of my ability - but to no avail. Only one of the 8 accounts had an error in a single digit, which was corrected. The error was corrected and the returns resubmitted and rejected, as I recall, at least 4 times and several hours of reviewing to no avail. I ultimately printed and mailed both the federal and state returns. Printed returns did not require banking info from my investment distributions. I was not and am not a happy camper.
Date published: 2023-05-03
Rated 4 out of 5 by from MANY YEARS A USER Been successful with TT for years. However...cheap trick they use...once you upgrade from a lower priced product you can't revert unless you clear all info from your form. Crappy customer care.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo tax is great if you not big on Online app Fast and easy steps 5o use had apps with a hundred boxes short straight to getting your money
Date published: 2023-05-03
Rated 1 out of 5 by from Horrible price I could not free file all because I collected unemployment that's ridiculous
Date published: 2023-05-03
Rated 5 out of 5 by from Easy Peasey Love turbo tax. Walks you thru each step for accuracy
Date published: 2023-05-03
Rated 5 out of 5 by from So easy and professional A walk in the park for anyone doing their own taxes:-)
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 522
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I like they respond and help Love you guys this is one of the best apps i ever used
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo Tax was extremely helpful! Turbo Tax was thorough and user friendly. I'll be using Turbo Tax next year as well.
Date published: 2023-05-03
Rated 5 out of 5 by from couldn't get better-just follow instructions Have used Turbo Tax for years and it has served me well.
Date published: 2023-05-03
Rated 5 out of 5 by from Thanks Thank you appreciate your help. Great product. Thank you
Date published: 2023-05-03
Rated 4 out of 5 by from Good - up to a point Have had great results with Turbotax for the past 15+ years, but this year was a bit different. After completing both Federal and State returns, reviewing them carefully and authorizing them to be sent, neither the state nor federal returns were accepted. It appeared that the federal taxes wanted detailed information concerning the checking account from which I received payments for certain earnings did not agree with the account and routing numbers that I had included. I verified them to the best of my ability - confirming the bank ACH id and account info to the best of my ability - but to no avail. Only one of the 8 accounts had an error in a single digit, which was corrected. The error was corrected and the returns resubmitted and rejected, as I recall, at least 4 times and several hours of reviewing to no avail. I ultimately printed and mailed both the federal and state returns. Printed returns did not require banking info from my investment distributions. I was not and am not a happy camper.
Date published: 2023-05-03
Rated 4 out of 5 by from MANY YEARS A USER Been successful with TT for years. However...cheap trick they use...once you upgrade from a lower priced product you can't revert unless you clear all info from your form. Crappy customer care.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo tax is great if you not big on Online app Fast and easy steps 5o use had apps with a hundred boxes short straight to getting your money
Date published: 2023-05-03
Rated 1 out of 5 by from Horrible price I could not free file all because I collected unemployment that's ridiculous
Date published: 2023-05-03
Rated 5 out of 5 by from Easy Peasey Love turbo tax. Walks you thru each step for accuracy
Date published: 2023-05-03
Rated 5 out of 5 by from So easy and professional A walk in the park for anyone doing their own taxes:-)
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 522