TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from EXCELLENT AGAIN FOR 5TH YEAR SUPERB LIVE SUPPORT I FIND THIS INAPPROPRIATE TO CONTINUE ASKING FOR ADDITIONAL INPUT AFTER ALREADY RATING YOU 5 STARS TODAY
Date published: 2023-03-19
Rated 2 out of 5 by from Many sneaky fees for add-ons if don't opt-out You need to pay close attention at every step of the tax prep process. There are many places where if you click "next" you will be charged an unexpected fee for some add-on service that you probably do not need. "Add Max"... not needed. "Pay for TurboTax with your tax refund" -- costs $44 to bump you up to next service level and sends your data to the unsavory GreenDot company.
Date published: 2023-03-19
Rated 5 out of 5 by from Year and year it gets better The best thing I ever did, used a CPA for over 20 years I spent a lot of wasted money!
Date published: 2023-03-19
Rated 5 out of 5 by from I don't know how I would do my taxes without it. I chose to do my taxes alone but the TurboTax guide is very thorough and took me through the process very clearly.
Date published: 2023-03-19
Rated 5 out of 5 by from Amazing experience! Super Fast and detailed. Very fast and accurate! Turbo tax always walks me through each step to get me the best refund!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax rocks I always get my maximum refund and the process is quick and easy.
Date published: 2023-03-19
Rated 1 out of 5 by from Secret fees and repeated questions Turbo Tax doesn't let you know what the fees will be until you've already completed the hour long process. I didn't want to purchase Turbo Tax Premium, and if I had known I was being forced to pay an additional $119, I would have gone with other software. There are also multiple times when the same forms are reviewed multiple times without any indication of why the information is being reviewed again and again and again. We're going with another service next year. Taxes are painful enough without Turbo Tax making it worse.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is the best ! Turbo tax is the greatest for easy file and confident in saying so !
Date published: 2023-03-19
Rated 1 out of 5 by from Stop trying to sell me extra stuff Although I think turbo tax is easy enough to do, I am troubled at the continued persistence of trying to sell extra tax guidance that is not needed, for your having the option to pay with refund instead of a credit card for the software as being the default (which cost more), and for using credit karma as being the default (cost more). Additionally the cost has increased approx 29% from last year which is much, much greater than inflation. I will be looking at using alternative software or IRS input itself next year.
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax so easy to use!!! so easy to use have been doing my taxes with them for 25+ years. used the chat help this time when i had a question. problem solved!!!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 202
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EXCELLENT AGAIN FOR 5TH YEAR SUPERB LIVE SUPPORT I FIND THIS INAPPROPRIATE TO CONTINUE ASKING FOR ADDITIONAL INPUT AFTER ALREADY RATING YOU 5 STARS TODAY
Date published: 2023-03-19
Rated 2 out of 5 by from Many sneaky fees for add-ons if don't opt-out You need to pay close attention at every step of the tax prep process. There are many places where if you click "next" you will be charged an unexpected fee for some add-on service that you probably do not need. "Add Max"... not needed. "Pay for TurboTax with your tax refund" -- costs $44 to bump you up to next service level and sends your data to the unsavory GreenDot company.
Date published: 2023-03-19
Rated 5 out of 5 by from Year and year it gets better The best thing I ever did, used a CPA for over 20 years I spent a lot of wasted money!
Date published: 2023-03-19
Rated 5 out of 5 by from I don't know how I would do my taxes without it. I chose to do my taxes alone but the TurboTax guide is very thorough and took me through the process very clearly.
Date published: 2023-03-19
Rated 5 out of 5 by from Amazing experience! Super Fast and detailed. Very fast and accurate! Turbo tax always walks me through each step to get me the best refund!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax rocks I always get my maximum refund and the process is quick and easy.
Date published: 2023-03-19
Rated 1 out of 5 by from Secret fees and repeated questions Turbo Tax doesn't let you know what the fees will be until you've already completed the hour long process. I didn't want to purchase Turbo Tax Premium, and if I had known I was being forced to pay an additional $119, I would have gone with other software. There are also multiple times when the same forms are reviewed multiple times without any indication of why the information is being reviewed again and again and again. We're going with another service next year. Taxes are painful enough without Turbo Tax making it worse.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is the best ! Turbo tax is the greatest for easy file and confident in saying so !
Date published: 2023-03-19
Rated 1 out of 5 by from Stop trying to sell me extra stuff Although I think turbo tax is easy enough to do, I am troubled at the continued persistence of trying to sell extra tax guidance that is not needed, for your having the option to pay with refund instead of a credit card for the software as being the default (which cost more), and for using credit karma as being the default (cost more). Additionally the cost has increased approx 29% from last year which is much, much greater than inflation. I will be looking at using alternative software or IRS input itself next year.
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax so easy to use!!! so easy to use have been doing my taxes with them for 25+ years. used the chat help this time when i had a question. problem solved!!!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 202