TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very quick and easy to fill out I was able to finish in 30 minutes, the hardest part was going through all the forms I didn't have to enter any information into. It was very easy and the little help hyperlinks are very useful. Will file again next year.
Date published: 2023-03-18
Rated 5 out of 5 by from great experience for first timr user loved it fast relatable will do again will be telling all my freinds
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax Works Good experience with Live advisor. She showed me where and how to handle an uncommon situation for me.
Date published: 2023-03-18
Rated 1 out of 5 by from Constant Upselling & Features get Worse Every Year I'm so exhausted coming out of using TurboTax. Every other page is trying to sell me something hidden beneath a message like "hey, want to get your refund even faster!" Also many of the form entries switched from just working with employers to needing a screenshot this year, which turboTax's form reading software improperly inputted, so I had to review and correct all those forms anyway. Might as well have had to input every field manually. Add all that to the mandatory upsells to get basic functionality and I don't even understand what I just paid $200 for. I wish the IRS would just handle this, I hope TurboTax's lobbying stops working and we can just move on to a sane system in my lifetime because this is just garbage.
Date published: 2023-03-18
Rated 5 out of 5 by from Good I love it good for me and my family and friends ❤️❤️
Date published: 2023-03-18
Rated 1 out of 5 by from Review from 2021 Tax treturn Last year, I e-filed my return with Turbotax and this year a couple of weeks ago, I got a bill from IRS indicating that I owed over $3800 in additional tax which included a $200 penalty. Turbotax did not calculate my Social Security income. I won't be using turbtax again even though I had already purchased it (before the bill came) and am filed my taxes this year using it. I filed a claim with turbotax and it was denied.
Date published: 2023-03-18
Rated 5 out of 5 by from great It was a great experience and I feel confident about using turbo tax
Date published: 2023-03-18
Rated 5 out of 5 by from excellent pruduct easy to use ..........................................
Date published: 2023-03-18
Rated 2 out of 5 by from Turbo Tax has way too many up sales. Way too many up sales. Each time I finished a section of the return I was prompted to up grade the Deluxe version to a more expensive one. When tax preparation was complete, I was forced to pay upgrade in order to file.
Date published: 2023-03-18
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for many years because it is so user friendly.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 268
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very quick and easy to fill out I was able to finish in 30 minutes, the hardest part was going through all the forms I didn't have to enter any information into. It was very easy and the little help hyperlinks are very useful. Will file again next year.
Date published: 2023-03-18
Rated 5 out of 5 by from great experience for first timr user loved it fast relatable will do again will be telling all my freinds
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax Works Good experience with Live advisor. She showed me where and how to handle an uncommon situation for me.
Date published: 2023-03-18
Rated 1 out of 5 by from Constant Upselling & Features get Worse Every Year I'm so exhausted coming out of using TurboTax. Every other page is trying to sell me something hidden beneath a message like "hey, want to get your refund even faster!" Also many of the form entries switched from just working with employers to needing a screenshot this year, which turboTax's form reading software improperly inputted, so I had to review and correct all those forms anyway. Might as well have had to input every field manually. Add all that to the mandatory upsells to get basic functionality and I don't even understand what I just paid $200 for. I wish the IRS would just handle this, I hope TurboTax's lobbying stops working and we can just move on to a sane system in my lifetime because this is just garbage.
Date published: 2023-03-18
Rated 5 out of 5 by from Good I love it good for me and my family and friends ❤️❤️
Date published: 2023-03-18
Rated 1 out of 5 by from Review from 2021 Tax treturn Last year, I e-filed my return with Turbotax and this year a couple of weeks ago, I got a bill from IRS indicating that I owed over $3800 in additional tax which included a $200 penalty. Turbotax did not calculate my Social Security income. I won't be using turbtax again even though I had already purchased it (before the bill came) and am filed my taxes this year using it. I filed a claim with turbotax and it was denied.
Date published: 2023-03-18
Rated 5 out of 5 by from great It was a great experience and I feel confident about using turbo tax
Date published: 2023-03-18
Rated 5 out of 5 by from excellent pruduct easy to use ..........................................
Date published: 2023-03-18
Rated 2 out of 5 by from Turbo Tax has way too many up sales. Way too many up sales. Each time I finished a section of the return I was prompted to up grade the Deluxe version to a more expensive one. When tax preparation was complete, I was forced to pay upgrade in order to file.
Date published: 2023-03-18
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for many years because it is so user friendly.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 268