TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is SO easy to use it's almost fun Easy to use, asks all the right questions, and when I couldn't find the EV tax credit all I had to do was search it up. SO easy. Using the QR code to upload documents was not only cool but super easy to use.
Date published: 2023-03-19
Rated 3 out of 5 by from Turbo Tax is getting slower and more difficult Its getting more difficult to navigate and return to previous sections. I am going to look at H and R Block next year because it is cheaper. I feel like paying more for Turbo Tax is not an adequate return on investment.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax Exceeding My Expectation After many years of using TurboTax, I am amazed at how filing my taxes each year gets easier. I like the clock which it gives you an estimate of how long it will take to complete your taxes. Thank you, wonderful tax filing tool.
Date published: 2023-03-19
Rated 5 out of 5 by from great need live chat when i need help. if you can show 5 year history data, that will be good.
Date published: 2023-03-19
Rated 5 out of 5 by from WAYY BETTER THAN H&R hey guys, this is dummy proof. at least for me; i have a 9mm hole in my brain. sometimes, things that seem straight forward, aren't. that is just my reality. so, thank you. one BIG suggestion: could we make transporting stock info (adjusted cost basis, gains, losses; basically stock jargon) a bit more expressive? I had trouble figuring out what numbers went where. For example, i did not know 'basis' tab on turbo tax actually referred to adjusted cost basis. i had to youtube this.
Date published: 2023-03-19
Rated 3 out of 5 by from Too many bugs Too many bugs. The worst was trying to efile my federal and state (MA) returns, for a trust. Finally had to go back and file by mail. Also, when saving and trying to log back in, your highlighted address wouldn't connect. Went to top left menu and selected address, which worked fine.
Date published: 2023-03-19
Rated 1 out of 5 by from Your Product hasa gotten beyond sub-standard Your product it literally teminally broken! I literally had to fight all out and skip several verification steps just to be able to even file! Since you see your text and call verification system does not work! Before you say it my finance literally called me on the EXACT SAME number that your broken system could not access less than a few hours ago! So pardon me for believing that my phone number works! The net result was simply changing my email address just to be able to file was an act of God! Add to this that the exact same broken system keeps getting pushed into your face over and over. Another fun one, I hadn't even finished fighting your broken system to file my taxes and it was pushing me for a review! Guess what kind of review your product recieved! What the Hell happened to your company? You used to be a very solid product. Yet to simply file for a return that literally was almost not worth filling for became a nightmarish task! Get your game back folks! I've used your product for as long as I can remember and it't never been this bad!
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax is super easy! I love turbo tax because it makes doing my taxes fast and easy!
Date published: 2023-03-19
Rated 5 out of 5 by from I love using Turbo tax Because they guide you all the way and have all the technology help for you
Date published: 2023-03-19
Rated 5 out of 5 by from Simple.easy.quick. Turbo tax was super easy to use and quick to use. They also have live operators to chat with you along the way if you need it which is nice. I'd recommend TurboTax to anyone!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is SO easy to use it's almost fun Easy to use, asks all the right questions, and when I couldn't find the EV tax credit all I had to do was search it up. SO easy. Using the QR code to upload documents was not only cool but super easy to use.
Date published: 2023-03-19
Rated 3 out of 5 by from Turbo Tax is getting slower and more difficult Its getting more difficult to navigate and return to previous sections. I am going to look at H and R Block next year because it is cheaper. I feel like paying more for Turbo Tax is not an adequate return on investment.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax Exceeding My Expectation After many years of using TurboTax, I am amazed at how filing my taxes each year gets easier. I like the clock which it gives you an estimate of how long it will take to complete your taxes. Thank you, wonderful tax filing tool.
Date published: 2023-03-19
Rated 5 out of 5 by from great need live chat when i need help. if you can show 5 year history data, that will be good.
Date published: 2023-03-19
Rated 5 out of 5 by from WAYY BETTER THAN H&R hey guys, this is dummy proof. at least for me; i have a 9mm hole in my brain. sometimes, things that seem straight forward, aren't. that is just my reality. so, thank you. one BIG suggestion: could we make transporting stock info (adjusted cost basis, gains, losses; basically stock jargon) a bit more expressive? I had trouble figuring out what numbers went where. For example, i did not know 'basis' tab on turbo tax actually referred to adjusted cost basis. i had to youtube this.
Date published: 2023-03-19
Rated 3 out of 5 by from Too many bugs Too many bugs. The worst was trying to efile my federal and state (MA) returns, for a trust. Finally had to go back and file by mail. Also, when saving and trying to log back in, your highlighted address wouldn't connect. Went to top left menu and selected address, which worked fine.
Date published: 2023-03-19
Rated 1 out of 5 by from Your Product hasa gotten beyond sub-standard Your product it literally teminally broken! I literally had to fight all out and skip several verification steps just to be able to even file! Since you see your text and call verification system does not work! Before you say it my finance literally called me on the EXACT SAME number that your broken system could not access less than a few hours ago! So pardon me for believing that my phone number works! The net result was simply changing my email address just to be able to file was an act of God! Add to this that the exact same broken system keeps getting pushed into your face over and over. Another fun one, I hadn't even finished fighting your broken system to file my taxes and it was pushing me for a review! Guess what kind of review your product recieved! What the Hell happened to your company? You used to be a very solid product. Yet to simply file for a return that literally was almost not worth filling for became a nightmarish task! Get your game back folks! I've used your product for as long as I can remember and it't never been this bad!
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax is super easy! I love turbo tax because it makes doing my taxes fast and easy!
Date published: 2023-03-19
Rated 5 out of 5 by from I love using Turbo tax Because they guide you all the way and have all the technology help for you
Date published: 2023-03-19
Rated 5 out of 5 by from Simple.easy.quick. Turbo tax was super easy to use and quick to use. They also have live operators to chat with you along the way if you need it which is nice. I'd recommend TurboTax to anyone!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 246