TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Expensive not so nice, just like that, hope this can be improved
Date published: 2023-03-25
Rated 5 out of 5 by from TurboTax - Very Detailed TurboTax software will ask questions which are easy to answer, and if not, help is right there.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy to use the 2nd time around This is my 2nd time to use Turbo tax, and it gets easier the 2nd time you do it. The first year was a learning year, I had to get live online assistance, but this time, I did it all on my own with the easy prompts and instructions from Turbo tax
Date published: 2023-03-25
Rated 5 out of 5 by from Reliable and Accurate Prompts for Review It's my 8th year and I've been pleased that Turbo Tax continues to refine it's software application and it is user friendly.
Date published: 2023-03-25
Rated 5 out of 5 by from Annual User for many years excellent service comment - when you have a married couple filing jointly please amend your program to include both first names of filers - so go from "Michael your return looks great" to "Michael & Nidya your return looks great" - the spouse will feel more included
Date published: 2023-03-25
Rated 3 out of 5 by from NOT AS GOOD AS PREVIOUS YEARS. TOO MUCH "SELLING". NOT AS STRAIGHT FORWARD AS PREVIOUS VERSIONS MY RETURN WAS AS SIMPLE AS COULD BE BUT TOOK FAR TOO MUCH TIME YET THE COST WAS SIGNIFICANTLY INCREASED. NEVER ORDERED "PREMIUM" AT ANY TIME
Date published: 2023-03-25
Rated 4 out of 5 by from GREAT TAX ASSISTANT!! This is my fifth year using Turbo Tax. It was a little more difficult to maneuver through this year, but my taxes are now filed.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy to do but missing some help My usual return was fairly easy but there were errors that should not have existed when reviewing the return. And I could not find a way to file Form 709. Am going to have to to do that manually I guess.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax is Great Aside From Illinois Turbo Tax is a great way to file taxes if your income situation is relatively simple. However, there is an error in the IL CR form if a portion of your W2 wages is earned outside of IL. Currently, it pulls in the wrong number from the W2 so you have to make an adjustment to the income earned outside of IL in the IL filing. It took hours for me to figure out with the help of their support person. Other than that, everything went smoothly. I hope Turbo Tax can fix this for next year.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy Easy return.................................................
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 198
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Expensive not so nice, just like that, hope this can be improved
Date published: 2023-03-25
Rated 5 out of 5 by from TurboTax - Very Detailed TurboTax software will ask questions which are easy to answer, and if not, help is right there.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy to use the 2nd time around This is my 2nd time to use Turbo tax, and it gets easier the 2nd time you do it. The first year was a learning year, I had to get live online assistance, but this time, I did it all on my own with the easy prompts and instructions from Turbo tax
Date published: 2023-03-25
Rated 5 out of 5 by from Reliable and Accurate Prompts for Review It's my 8th year and I've been pleased that Turbo Tax continues to refine it's software application and it is user friendly.
Date published: 2023-03-25
Rated 5 out of 5 by from Annual User for many years excellent service comment - when you have a married couple filing jointly please amend your program to include both first names of filers - so go from "Michael your return looks great" to "Michael & Nidya your return looks great" - the spouse will feel more included
Date published: 2023-03-25
Rated 3 out of 5 by from NOT AS GOOD AS PREVIOUS YEARS. TOO MUCH "SELLING". NOT AS STRAIGHT FORWARD AS PREVIOUS VERSIONS MY RETURN WAS AS SIMPLE AS COULD BE BUT TOOK FAR TOO MUCH TIME YET THE COST WAS SIGNIFICANTLY INCREASED. NEVER ORDERED "PREMIUM" AT ANY TIME
Date published: 2023-03-25
Rated 4 out of 5 by from GREAT TAX ASSISTANT!! This is my fifth year using Turbo Tax. It was a little more difficult to maneuver through this year, but my taxes are now filed.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy to do but missing some help My usual return was fairly easy but there were errors that should not have existed when reviewing the return. And I could not find a way to file Form 709. Am going to have to to do that manually I guess.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax is Great Aside From Illinois Turbo Tax is a great way to file taxes if your income situation is relatively simple. However, there is an error in the IL CR form if a portion of your W2 wages is earned outside of IL. Currently, it pulls in the wrong number from the W2 so you have to make an adjustment to the income earned outside of IL in the IL filing. It took hours for me to figure out with the help of their support person. Other than that, everything went smoothly. I hope Turbo Tax can fix this for next year.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy Easy return.................................................
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 198