TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 4 out of 5 by from Does its job. I can do without knowing my previous year's tax return. It's confusing when I try to file this year's return and last year's record keeps popping up on my screen.
Date published: 2023-03-15
Rated 5 out of 5 by from Getting easier Thanks to Turbo Tax- running my own business is easier every year! Turbo Tax explains everything in easy to understand instructions & or suggestions. This time of year can get confusing, rest assured if you fall off the track, Turbo Tax will catch you in mid air & ask if you’d like to continue or review a question or two!
Date published: 2023-03-15
Rated 3 out of 5 by from Average Fast, easy, but still possible to make errors. Would use again.
Date published: 2023-03-15
Rated 4 out of 5 by from Simple Process, but... I've used TurboTax for years, since I began filing my taxes. I understand charging a fee to file your taxes, but why charge a fee to pay the fee out of my refund? Not only are they getting the 59 dollars that it costs to file but they're also getting 39 dollars to process that payment. To me that is ridiculous and it's also one of the main reasons I don't use their other services. The tax preparation is great and easy to use but I can't help but to feel like they are getting over on their customers. That's the only drawback for me.
Date published: 2023-03-15
Rated 1 out of 5 by from Overpriced They just charge too much. Freetaxusa is way cheaper.
Date published: 2023-03-15
Rated 2 out of 5 by from TurboTax loves their fees! Other online tax services offer comparable features and benefits for lower rates. I only used TurboTax this year because I used QuickBooks in 2022 for my small business. In 2023 I will be utilizing a service other than TurboTax. They charge a fee every chance they get and aggressively push the upgraded premium services.
Date published: 2023-03-15
Rated 3 out of 5 by from na I did not like them taking my payment, before letting me know all the hassle to get 2021 tax info, Also I really dont understand what max deal was all about. I feel like I got roped into that.
Date published: 2023-03-15
Rated 5 out of 5 by from Great Experience Great Experience! Easy to navigate and easy to fix if you made mistakes. Will definitely continue using Turbo Tax
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is the best I thought it was gonna take a long process but I got it done in less then 30 minutes thanks turbo tax
Date published: 2023-03-15
Rated 1 out of 5 by from TurboTax took a long jump off a short cliff This year's filing with you was a complete nightmare. It used to be easy but QuickBooks and TurboTax have made it easier and more cost effective to hire someone.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 701
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Does its job. I can do without knowing my previous year's tax return. It's confusing when I try to file this year's return and last year's record keeps popping up on my screen.
Date published: 2023-03-15
Rated 5 out of 5 by from Getting easier Thanks to Turbo Tax- running my own business is easier every year! Turbo Tax explains everything in easy to understand instructions & or suggestions. This time of year can get confusing, rest assured if you fall off the track, Turbo Tax will catch you in mid air & ask if you’d like to continue or review a question or two!
Date published: 2023-03-15
Rated 3 out of 5 by from Average Fast, easy, but still possible to make errors. Would use again.
Date published: 2023-03-15
Rated 4 out of 5 by from Simple Process, but... I've used TurboTax for years, since I began filing my taxes. I understand charging a fee to file your taxes, but why charge a fee to pay the fee out of my refund? Not only are they getting the 59 dollars that it costs to file but they're also getting 39 dollars to process that payment. To me that is ridiculous and it's also one of the main reasons I don't use their other services. The tax preparation is great and easy to use but I can't help but to feel like they are getting over on their customers. That's the only drawback for me.
Date published: 2023-03-15
Rated 1 out of 5 by from Overpriced They just charge too much. Freetaxusa is way cheaper.
Date published: 2023-03-15
Rated 2 out of 5 by from TurboTax loves their fees! Other online tax services offer comparable features and benefits for lower rates. I only used TurboTax this year because I used QuickBooks in 2022 for my small business. In 2023 I will be utilizing a service other than TurboTax. They charge a fee every chance they get and aggressively push the upgraded premium services.
Date published: 2023-03-15
Rated 3 out of 5 by from na I did not like them taking my payment, before letting me know all the hassle to get 2021 tax info, Also I really dont understand what max deal was all about. I feel like I got roped into that.
Date published: 2023-03-15
Rated 5 out of 5 by from Great Experience Great Experience! Easy to navigate and easy to fix if you made mistakes. Will definitely continue using Turbo Tax
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is the best I thought it was gonna take a long process but I got it done in less then 30 minutes thanks turbo tax
Date published: 2023-03-15
Rated 1 out of 5 by from TurboTax took a long jump off a short cliff This year's filing with you was a complete nightmare. It used to be easy but QuickBooks and TurboTax have made it easier and more cost effective to hire someone.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 701