TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Happy to have this once again I've been using TurboTax for over 10 years now. I'm glad I've ben using it as it makes doingy taxes easier. I like the double checking it does,
Date published: 2023-03-19
Rated 3 out of 5 by from Software excellent; online version not so much I started by using the online version of TurboTax, but I stopped temporarily after entering income figures. When I tried to continue TurboTax would not accept my password no matter how carefully I entered it. "Log in a different way" gave me the message "There's a problem at our end - we're on it." Calling the help line got me an automated message with the same steps as "log in a different way" with the same result. To create my return I had to buy one of the CD/download packages and start over. The downloaded software worked perfectly (and accepted the same password I had been trying to use with the online version). Takeaway: Avoid the online option, buy the download.
Date published: 2023-03-19
Rated 2 out of 5 by from Unstable performance Not sure if my CD is faulty this year, but had the worst experience ever with Turbo Tax. About half way through, the program closed down without saving anything. Had to start over from scratch. Got smarter and saved along the way second time. But still had to put in the donations 3 times because it wouldn't save. Also had to restart program to submit filings electronically, the continue button didn't work. Other than this years poor stability, I've always loved the ease and intuitiveness of Turbo Tax.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is Amazingly easy and affordable! I love how fast and easy it was to get through the filing process
Date published: 2023-03-19
Rated 5 out of 5 by from EASY TO USE BEEN USING FOR YEARS AND LOVE YOUR PRODUCT. FAST AND EASY TO USE! DEFINITELY RECOMMEND IT IF YOU WANT TO DO YOUR OWN TAXES!
Date published: 2023-03-19
Rated 5 out of 5 by from AWESOME Turbo tax make filing a really easy and simple process
Date published: 2023-03-19
Rated 2 out of 5 by from Overpriced now I had to pay $59 for fed and $59 for state upgrade to claim a childcare expenses, then $39 to get both state and fed deposited together, it was more expensive to up upgrade than my actual break from those, there is only benefit for turbo tax there and no benefit of reporting that for me, costs me more.
Date published: 2023-03-19
Rated 4 out of 5 by from Increasingly expensive, easy to use, thorough The price goes up every year! They do make things pretty easy if you use them every year, by saving your information and automatically filling it in whenever possible. For the past few years it recommended I use their deluxe option to file, then this year the only options they allowed me to select from were their premium and the next more expensive option (the name for which currently escapes me). My income and tax situation had not changed significantly since last year, in fact my situation was arguably less complex since I was filing as single (as opposed to separated/divorced or married) so it was not clear why they required me to use one of the two most expensive options.
Date published: 2023-03-19
Rated 5 out of 5 by from Got 'er Done!!! Great experience! We did utilize the chat with a live agent a couple of times. Very helpful and talked us through some issues we were having with one form. The program really walks you through step by step. Loved it.
Date published: 2023-03-19
Rated 5 out of 5 by from Very easy to understand It was simple and quick. I would do it again. Easy to understand
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 515
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Happy to have this once again I've been using TurboTax for over 10 years now. I'm glad I've ben using it as it makes doingy taxes easier. I like the double checking it does,
Date published: 2023-03-19
Rated 3 out of 5 by from Software excellent; online version not so much I started by using the online version of TurboTax, but I stopped temporarily after entering income figures. When I tried to continue TurboTax would not accept my password no matter how carefully I entered it. "Log in a different way" gave me the message "There's a problem at our end - we're on it." Calling the help line got me an automated message with the same steps as "log in a different way" with the same result. To create my return I had to buy one of the CD/download packages and start over. The downloaded software worked perfectly (and accepted the same password I had been trying to use with the online version). Takeaway: Avoid the online option, buy the download.
Date published: 2023-03-19
Rated 2 out of 5 by from Unstable performance Not sure if my CD is faulty this year, but had the worst experience ever with Turbo Tax. About half way through, the program closed down without saving anything. Had to start over from scratch. Got smarter and saved along the way second time. But still had to put in the donations 3 times because it wouldn't save. Also had to restart program to submit filings electronically, the continue button didn't work. Other than this years poor stability, I've always loved the ease and intuitiveness of Turbo Tax.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is Amazingly easy and affordable! I love how fast and easy it was to get through the filing process
Date published: 2023-03-19
Rated 5 out of 5 by from EASY TO USE BEEN USING FOR YEARS AND LOVE YOUR PRODUCT. FAST AND EASY TO USE! DEFINITELY RECOMMEND IT IF YOU WANT TO DO YOUR OWN TAXES!
Date published: 2023-03-19
Rated 5 out of 5 by from AWESOME Turbo tax make filing a really easy and simple process
Date published: 2023-03-19
Rated 2 out of 5 by from Overpriced now I had to pay $59 for fed and $59 for state upgrade to claim a childcare expenses, then $39 to get both state and fed deposited together, it was more expensive to up upgrade than my actual break from those, there is only benefit for turbo tax there and no benefit of reporting that for me, costs me more.
Date published: 2023-03-19
Rated 4 out of 5 by from Increasingly expensive, easy to use, thorough The price goes up every year! They do make things pretty easy if you use them every year, by saving your information and automatically filling it in whenever possible. For the past few years it recommended I use their deluxe option to file, then this year the only options they allowed me to select from were their premium and the next more expensive option (the name for which currently escapes me). My income and tax situation had not changed significantly since last year, in fact my situation was arguably less complex since I was filing as single (as opposed to separated/divorced or married) so it was not clear why they required me to use one of the two most expensive options.
Date published: 2023-03-19
Rated 5 out of 5 by from Got 'er Done!!! Great experience! We did utilize the chat with a live agent a couple of times. Very helpful and talked us through some issues we were having with one form. The program really walks you through step by step. Loved it.
Date published: 2023-03-19
Rated 5 out of 5 by from Very easy to understand It was simple and quick. I would do it again. Easy to understand
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 515