TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good program Easy to use! Plan on using it every year. Would recommend to my senior friends.
Date published: 2023-03-23
Rated 5 out of 5 by from Highly recommend Easy to use. When I had some questions, my Live Expert, Edith, was very helpful and answered all my questions. Felt very comfortable working with her.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is easy to use and provides great step by step guidance for federal and state tax returns.
Date published: 2023-03-23
Rated 5 out of 5 by from Great job! Easy to complete and our CPA was very helpful!!!!!
Date published: 2023-03-23
Rated 1 out of 5 by from atrjt rejatjggg ffffff rrrrrrrrrrrrrrrr rrrrrrrrrrrrr rrrrr
Date published: 2023-03-23
Rated 2 out of 5 by from Helpful but Too Expensive I appreciate the product that Turbo Tax offers, however, it is seems very expensive. In the past, there was a free option. I now am forced to use the premium version. Also, when I initially picked to pay for the premium option via my refund, they charged an extra fee of $39. That is outrageous. I am a teacher barely getting by. It's even worse when you consider the whole reason products like Turbo Tax exist is because lobbyists keep us from having the IRS do our taxes even though they all the information. It's very frustrating and disheartening.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbotax is the best! I have used Turbotax Premier software perennially and really rely on it for the best income tax refund. However, the one complaint that I have is that it should be made more clearer upfront that there is a $25 refund fee for processing the state return and also a $40 fee for processing the Federal return. I realize that this processing fee is imposed by a third party, but it definitely reduces my overall enthusiasm of using the program.
Date published: 2023-03-23
Rated 5 out of 5 by from My 8th year using Turbo Tax I always enjoy doing my taxes with Turbo Tax. I not only get them done, but I learn something new every year. The community of help and support are out of this world. I am happy to be a returning customer.
Date published: 2023-03-23
Rated 3 out of 5 by from Help Options Bad i was unable to find a way to contact anyone for help with program. I dont need help with tax issues. You need easier Help options - one for tax issues and one for program issues.
Date published: 2023-03-23
Rated 3 out of 5 by from Why doesn't deluxe download include free state I purchased Turbo Tax CDs for many years. Having retired, I thought that a free online download may suit my purposes this year. However, I was forced to upgrade to Deluxe during the process. I was shocked to learn upon completion that I would be charged for both my federal and state returns. The CD always offered me one free state filing. I had to delete everything that I did and go to the store to buy the CD in order to redo my taxes and avoid paying for filing in the one and only state within which I reside.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 484
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good program Easy to use! Plan on using it every year. Would recommend to my senior friends.
Date published: 2023-03-23
Rated 5 out of 5 by from Highly recommend Easy to use. When I had some questions, my Live Expert, Edith, was very helpful and answered all my questions. Felt very comfortable working with her.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is easy to use and provides great step by step guidance for federal and state tax returns.
Date published: 2023-03-23
Rated 5 out of 5 by from Great job! Easy to complete and our CPA was very helpful!!!!!
Date published: 2023-03-23
Rated 1 out of 5 by from atrjt rejatjggg ffffff rrrrrrrrrrrrrrrr rrrrrrrrrrrrr rrrrr
Date published: 2023-03-23
Rated 2 out of 5 by from Helpful but Too Expensive I appreciate the product that Turbo Tax offers, however, it is seems very expensive. In the past, there was a free option. I now am forced to use the premium version. Also, when I initially picked to pay for the premium option via my refund, they charged an extra fee of $39. That is outrageous. I am a teacher barely getting by. It's even worse when you consider the whole reason products like Turbo Tax exist is because lobbyists keep us from having the IRS do our taxes even though they all the information. It's very frustrating and disheartening.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbotax is the best! I have used Turbotax Premier software perennially and really rely on it for the best income tax refund. However, the one complaint that I have is that it should be made more clearer upfront that there is a $25 refund fee for processing the state return and also a $40 fee for processing the Federal return. I realize that this processing fee is imposed by a third party, but it definitely reduces my overall enthusiasm of using the program.
Date published: 2023-03-23
Rated 5 out of 5 by from My 8th year using Turbo Tax I always enjoy doing my taxes with Turbo Tax. I not only get them done, but I learn something new every year. The community of help and support are out of this world. I am happy to be a returning customer.
Date published: 2023-03-23
Rated 3 out of 5 by from Help Options Bad i was unable to find a way to contact anyone for help with program. I dont need help with tax issues. You need easier Help options - one for tax issues and one for program issues.
Date published: 2023-03-23
Rated 3 out of 5 by from Why doesn't deluxe download include free state I purchased Turbo Tax CDs for many years. Having retired, I thought that a free online download may suit my purposes this year. However, I was forced to upgrade to Deluxe during the process. I was shocked to learn upon completion that I would be charged for both my federal and state returns. The CD always offered me one free state filing. I had to delete everything that I did and go to the store to buy the CD in order to redo my taxes and avoid paying for filing in the one and only state within which I reside.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 484