TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO USE. HELP TOPICS ARE UNDERSTANDABLE. TurboTax understood the assignment.
Date published: 2023-07-26
Rated 5 out of 5 by from Will never use any other service My experience was wonderful the person helping me was amazing.
Date published: 2023-07-25
Rated 4 out of 5 by from TurboTax is not perfect, but it is OK All in all, I'll probably use TurboTax again, mostly because I've used it in the past so I've climbed part of the learning curve. It tries a bit too hard to be conversation and cute with its guidance and dialog, but it isn't as bad this year as some previously. I find it too reliant upon the MicroSoft operating system on a PC to be optimally useful for me. And, I find the trick of dumping one onto TT's home site as the answer to "need help" particularly annoying. But, I'm filing taxes, so I'm probably a bit cranky
Date published: 2023-07-25
Rated 3 out of 5 by from Tow years in a row, miscalculated Child Care Tax Two years in a row I've had to go back and pay the child tax care due to undercalculation...
Date published: 2023-07-25
Rated 5 out of 5 by from TurboTax issue Had an issue with State return being rejected she walked me through the whole process and was very nice and polite about it was a great experience!
Date published: 2023-07-25
Rated 5 out of 5 by from Will always file on here! Was helped filing an extension and given great resources on where to find my missing documents. Everyone was great, professional, and helpful.
Date published: 2023-07-25
Rated 4 out of 5 by from I think I like it Interesting approach. I would the ability to view the actual forms as it goes along. I found it impossible to correct an answer to a question to explain a particular line on a "statement" (Additional Information From 2022 Federal Tax Return). My answer is incorrect, but hopefully it won't matter. I should have probably printed it out, corrected it, and mailed the return myself. That is my regret. I tried Turbo Tax many years ago, and found a problem similar - something I just could not correct. I gave up, and finished by hand. Very disappointing.
Date published: 2023-07-25
Rated 5 out of 5 by from A Real Blessing! Very intuitive, they really do a very good job. Thanks!
Date published: 2023-07-25
Rated 1 out of 5 by from aweful Just took too long to complete. And kept taking me back to the same page
Date published: 2023-07-25
Rated 4 out of 5 by from turbo tax is great I had two tax experts help on some forms. I will see how well they gave their advice. Hopefully i wont be audited and asked to pay for something claimed wrong. But other than that I think this is a great way to do your taxes. I have been using turbo tax over 15 years now.
Date published: 2023-07-25
All TurboTax® Offerings Reviews - Page 244
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO USE. HELP TOPICS ARE UNDERSTANDABLE. TurboTax understood the assignment.
Date published: 2023-07-26
Rated 5 out of 5 by from Will never use any other service My experience was wonderful the person helping me was amazing.
Date published: 2023-07-25
Rated 4 out of 5 by from TurboTax is not perfect, but it is OK All in all, I'll probably use TurboTax again, mostly because I've used it in the past so I've climbed part of the learning curve. It tries a bit too hard to be conversation and cute with its guidance and dialog, but it isn't as bad this year as some previously. I find it too reliant upon the MicroSoft operating system on a PC to be optimally useful for me. And, I find the trick of dumping one onto TT's home site as the answer to "need help" particularly annoying. But, I'm filing taxes, so I'm probably a bit cranky
Date published: 2023-07-25
Rated 3 out of 5 by from Tow years in a row, miscalculated Child Care Tax Two years in a row I've had to go back and pay the child tax care due to undercalculation...
Date published: 2023-07-25
Rated 5 out of 5 by from TurboTax issue Had an issue with State return being rejected she walked me through the whole process and was very nice and polite about it was a great experience!
Date published: 2023-07-25
Rated 5 out of 5 by from Will always file on here! Was helped filing an extension and given great resources on where to find my missing documents. Everyone was great, professional, and helpful.
Date published: 2023-07-25
Rated 4 out of 5 by from I think I like it Interesting approach. I would the ability to view the actual forms as it goes along. I found it impossible to correct an answer to a question to explain a particular line on a "statement" (Additional Information From 2022 Federal Tax Return). My answer is incorrect, but hopefully it won't matter. I should have probably printed it out, corrected it, and mailed the return myself. That is my regret. I tried Turbo Tax many years ago, and found a problem similar - something I just could not correct. I gave up, and finished by hand. Very disappointing.
Date published: 2023-07-25
Rated 5 out of 5 by from A Real Blessing! Very intuitive, they really do a very good job. Thanks!
Date published: 2023-07-25
Rated 1 out of 5 by from aweful Just took too long to complete. And kept taking me back to the same page
Date published: 2023-07-25
Rated 4 out of 5 by from turbo tax is great I had two tax experts help on some forms. I will see how well they gave their advice. Hopefully i wont be audited and asked to pay for something claimed wrong. But other than that I think this is a great way to do your taxes. I have been using turbo tax over 15 years now.
Date published: 2023-07-25
All TurboTax® Offerings Reviews - Page 244