TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
Do not Spam Me from
It's turbotax
I've used it multiple times, but for some reason I have had difficulties with it this year. Had to refile 3 times just to get it right. The program kept telling me a document needed to be fixed, but wouldn't show me the actual page for input. I had to get back onto a computer and look up the document to find out it's an insurance document. Also, despite telling them I moved, they never took my new address. Lastly, I don't recommend leaving a review because they share that information.
Date published: 2023-04-18
Rated 4 out of 5 by
Biylie from
Used for 10+ years
I have used Turbo Tax for 10+ years. I like doing myself so I can update the info if I need to. I can also go at my own pace. I love all the FAQ's and questions that they have answered in the past to review for each step. The only thing I didn't like this year is the price. I paid WAY more than I normally do. I will probably use again. But I wouldn't be apposed to use someone else if the price was better.
Date published: 2023-04-18
Rated 5 out of 5 by
JoAnn P from
Turbo Tax is Great!
Turbo Tax is thorough, very easy to understand and the user experience is awesome.
Date published: 2023-04-18
Rated 3 out of 5 by
Sad longtime customer from
Not as helpful as before.
More difficult to navigate as before and explanations were not as detailed when selected for clarification. Also, explanation of costs of using a debit card vice a credit card were not explained. Luckily I had looked them up on the IRS website prior to paying. These amounts would have been added to the percentage you collect and would have cost your customers around 7% of their payment. I have been a happy customer for many years but, this year I believe your program is much less customer oriented and more about increasing your profit margin.
Date published: 2023-04-18
Rated 2 out of 5 by
LifetimeTurboTaxUser from
Experience is worsening
This product is becoming more confusing and expensive, with more added pop ups and upselling products and data sharing opt/ins, in confusing ways. Because of this it could very well be my last year using turbo tax.
Date published: 2023-04-18
Rated 4 out of 5 by
Sean1943 from
Turbotax was easy
I filed my taxes just by following directions. I didnt even need to speak with a tax professional because it was literally step by step explained to me. I may never go to a H&R Block or Jackson Hewitt ever again.
Date published: 2023-04-18
Rated 5 out of 5 by
Pammy13 from
Turbo Tax is easy to use
Everything was explained really well. Easy to use. Fast. Efficient. Accurate. I love using Turbo Tax.
Date published: 2023-04-18
Rated 5 out of 5 by
marychap from
TurboTax is THE way to go!
TurboTax is so user friendly, easy to navigate, and makes doing taxes significantly less stressful. I recommend using them for your taxes every time!
Date published: 2023-04-18
Rated 5 out of 5 by
DMoskey from
Turbo Tax is the Truth!
Turbo Tax is easy and precise. I love how it answers ll questions form a click on a question mark.
Date published: 2023-04-18
Rated 5 out of 5 by
James_57 from
Easy and Painless Tax Filing
I have completed my tax return filing with Turbo Tax for the past 4 years and every year I’m pleasantly surprised how easy and efficient the processes has become. When filing my taxes as a Rideshare Contractor, my first year was challenging but Turbo Tax made it simple and has maximized every return ever since…Thank you!!!!
All TurboTax® Offerings Reviews - Page 804
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Do not Spam Me from
It's turbotax
I've used it multiple times, but for some reason I have had difficulties with it this year. Had to refile 3 times just to get it right. The program kept telling me a document needed to be fixed, but wouldn't show me the actual page for input. I had to get back onto a computer and look up the document to find out it's an insurance document. Also, despite telling them I moved, they never took my new address. Lastly, I don't recommend leaving a review because they share that information.
Date published: 2023-04-18
Rated 4 out of 5 by
Biylie from
Used for 10+ years
I have used Turbo Tax for 10+ years. I like doing myself so I can update the info if I need to. I can also go at my own pace. I love all the FAQ's and questions that they have answered in the past to review for each step. The only thing I didn't like this year is the price. I paid WAY more than I normally do. I will probably use again. But I wouldn't be apposed to use someone else if the price was better.
Date published: 2023-04-18
Rated 5 out of 5 by
JoAnn P from
Turbo Tax is Great!
Turbo Tax is thorough, very easy to understand and the user experience is awesome.
Date published: 2023-04-18
Rated 3 out of 5 by
Sad longtime customer from
Not as helpful as before.
More difficult to navigate as before and explanations were not as detailed when selected for clarification. Also, explanation of costs of using a debit card vice a credit card were not explained. Luckily I had looked them up on the IRS website prior to paying. These amounts would have been added to the percentage you collect and would have cost your customers around 7% of their payment. I have been a happy customer for many years but, this year I believe your program is much less customer oriented and more about increasing your profit margin.
Date published: 2023-04-18
Rated 2 out of 5 by
LifetimeTurboTaxUser from
Experience is worsening
This product is becoming more confusing and expensive, with more added pop ups and upselling products and data sharing opt/ins, in confusing ways. Because of this it could very well be my last year using turbo tax.
Date published: 2023-04-18
Rated 4 out of 5 by
Sean1943 from
Turbotax was easy
I filed my taxes just by following directions. I didnt even need to speak with a tax professional because it was literally step by step explained to me. I may never go to a H&R Block or Jackson Hewitt ever again.
Date published: 2023-04-18
Rated 5 out of 5 by
Pammy13 from
Turbo Tax is easy to use
Everything was explained really well. Easy to use. Fast. Efficient. Accurate. I love using Turbo Tax.
Date published: 2023-04-18
Rated 5 out of 5 by
marychap from
TurboTax is THE way to go!
TurboTax is so user friendly, easy to navigate, and makes doing taxes significantly less stressful. I recommend using them for your taxes every time!
Date published: 2023-04-18
Rated 5 out of 5 by
DMoskey from
Turbo Tax is the Truth!
Turbo Tax is easy and precise. I love how it answers ll questions form a click on a question mark.
Date published: 2023-04-18
Rated 5 out of 5 by
James_57 from
Easy and Painless Tax Filing
I have completed my tax return filing with Turbo Tax for the past 4 years and every year I’m pleasantly surprised how easy and efficient the processes has become. When filing my taxes as a Rideshare Contractor, my first year was challenging but Turbo Tax made it simple and has maximized every return ever since…Thank you!!!!
All TurboTax® Offerings Reviews - Page 804
Date published: 2023-04-18