TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from It's turbotax I've used it multiple times, but for some reason I have had difficulties with it this year. Had to refile 3 times just to get it right. The program kept telling me a document needed to be fixed, but wouldn't show me the actual page for input. I had to get back onto a computer and look up the document to find out it's an insurance document. Also, despite telling them I moved, they never took my new address. Lastly, I don't recommend leaving a review because they share that information.
Date published: 2023-04-18
Rated 4 out of 5 by from Used for 10+ years I have used Turbo Tax for 10+ years. I like doing myself so I can update the info if I need to. I can also go at my own pace. I love all the FAQ's and questions that they have answered in the past to review for each step. The only thing I didn't like this year is the price. I paid WAY more than I normally do. I will probably use again. But I wouldn't be apposed to use someone else if the price was better.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is thorough, very easy to understand and the user experience is awesome.
Date published: 2023-04-18
Rated 3 out of 5 by from Not as helpful as before. More difficult to navigate as before and explanations were not as detailed when selected for clarification. Also, explanation of costs of using a debit card vice a credit card were not explained. Luckily I had looked them up on the IRS website prior to paying. These amounts would have been added to the percentage you collect and would have cost your customers around 7% of their payment. I have been a happy customer for many years but, this year I believe your program is much less customer oriented and more about increasing your profit margin.
Date published: 2023-04-18
Rated 2 out of 5 by from Experience is worsening This product is becoming more confusing and expensive, with more added pop ups and upselling products and data sharing opt/ins, in confusing ways. Because of this it could very well be my last year using turbo tax.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax was easy I filed my taxes just by following directions. I didnt even need to speak with a tax professional because it was literally step by step explained to me. I may never go to a H&R Block or Jackson Hewitt ever again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy to use Everything was explained really well. Easy to use. Fast. Efficient. Accurate. I love using Turbo Tax.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is THE way to go! TurboTax is so user friendly, easy to navigate, and makes doing taxes significantly less stressful. I recommend using them for your taxes every time!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the Truth! Turbo Tax is easy and precise. I love how it answers ll questions form a click on a question mark.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Painless Tax Filing I have completed my tax return filing with Turbo Tax for the past 4 years and every year I’m pleasantly surprised how easy and efficient the processes has become. When filing my taxes as a Rideshare Contractor, my first year was challenging but Turbo Tax made it simple and has maximized every return ever since…Thank you!!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 804
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from It's turbotax I've used it multiple times, but for some reason I have had difficulties with it this year. Had to refile 3 times just to get it right. The program kept telling me a document needed to be fixed, but wouldn't show me the actual page for input. I had to get back onto a computer and look up the document to find out it's an insurance document. Also, despite telling them I moved, they never took my new address. Lastly, I don't recommend leaving a review because they share that information.
Date published: 2023-04-18
Rated 4 out of 5 by from Used for 10+ years I have used Turbo Tax for 10+ years. I like doing myself so I can update the info if I need to. I can also go at my own pace. I love all the FAQ's and questions that they have answered in the past to review for each step. The only thing I didn't like this year is the price. I paid WAY more than I normally do. I will probably use again. But I wouldn't be apposed to use someone else if the price was better.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is thorough, very easy to understand and the user experience is awesome.
Date published: 2023-04-18
Rated 3 out of 5 by from Not as helpful as before. More difficult to navigate as before and explanations were not as detailed when selected for clarification. Also, explanation of costs of using a debit card vice a credit card were not explained. Luckily I had looked them up on the IRS website prior to paying. These amounts would have been added to the percentage you collect and would have cost your customers around 7% of their payment. I have been a happy customer for many years but, this year I believe your program is much less customer oriented and more about increasing your profit margin.
Date published: 2023-04-18
Rated 2 out of 5 by from Experience is worsening This product is becoming more confusing and expensive, with more added pop ups and upselling products and data sharing opt/ins, in confusing ways. Because of this it could very well be my last year using turbo tax.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax was easy I filed my taxes just by following directions. I didnt even need to speak with a tax professional because it was literally step by step explained to me. I may never go to a H&R Block or Jackson Hewitt ever again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy to use Everything was explained really well. Easy to use. Fast. Efficient. Accurate. I love using Turbo Tax.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is THE way to go! TurboTax is so user friendly, easy to navigate, and makes doing taxes significantly less stressful. I recommend using them for your taxes every time!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the Truth! Turbo Tax is easy and precise. I love how it answers ll questions form a click on a question mark.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Painless Tax Filing I have completed my tax return filing with Turbo Tax for the past 4 years and every year I’m pleasantly surprised how easy and efficient the processes has become. When filing my taxes as a Rideshare Contractor, my first year was challenging but Turbo Tax made it simple and has maximized every return ever since…Thank you!!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 804