TURBO TAX CUSTOMER REVIEWS

TurboTax Live Deluxe Reviews

TurboTax Live Deluxe is an online tax preparation that connects you with real CPAs and EAs on demand to maximize your tax deductions and credits. They’ll review your return line by line, sign it and guarantee it’s done right, for
100% confidence.

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Own a business
Student
Rated 4 out of 5 by from GREAT NICE WAY TO DO TAXES, ENJOYED DOING THE TAXES WITH THEM
Date published: 2021-03-02
Rated 5 out of 5 by from Best Self Tax Service Have used for several years and never had a problem! If you have a questions you can always call the experts or the IRS directly. Other services gave wrong refund/owe amounts. Have taxes prepared by server and TurboTax has been right on everytime!
Date published: 2021-03-02
Rated 3 out of 5 by from Ok experience It was an average experience. Wished you didn't have a $1500 limit for interest income it would have save me $60
Date published: 2021-03-02
Rated 1 out of 5 by from Pricey You guys have broken my bank account, taxes are a scam.
Date published: 2021-03-02
Rated 5 out of 5 by from Quick and easy! Always super easy and quick with Turbotax. Thanks again!
Date published: 2021-03-02
Rated 5 out of 5 by from Efficient and helpful As a college student with only one or two w-2 forms turbotax was extremely helpful walking me through doing my taxes for the first time. recommend doing on your computer/desktop if available but it works fine on your phone as well. Super efficient I finished filling everything out in a little over an hour. Getting the app helps you track your state and federal returns and alerts you to any problems or new information regarding your taxes.
Date published: 2021-03-02
Rated 4 out of 5 by from good very good i love it i will used them over and over
Date published: 2021-03-02
Rated 4 out of 5 by from Strong, with a couple of rough spots This year, while my taxes were much simpler this year, turned out taking much longer to do because of some technical glitches and weird unresolvable parts in the sequence. At one point, TurboTax doubled my income, right before I was ready to file, and it was not clear what caused that to happen. Took me 45 additional minutes to work that out, and to work out why it kept insisting I was filing a 1099 NEC, when I wasnt. Then there is a portion of the process where it asks me to enter my state tax refund for 2019 and what I received in 2020. It wasn't clear wether the refund was to be the one on paper for that year or the actual dollar amount I received in the following year (2020). So that part of the form said $427 for both 2019 and 2020, which didn't seem correct, but there was no way to change the amount for 2019. It was all very confusing. Lastly, I must have completely missed the part where I was asked to input my AGI for 2019 as a "proof of identity". Both the Federal and State returns were rejected because this # did not match, and yet I don't recall being asked to enter a number for that.
Date published: 2021-03-02
Rated 5 out of 5 by from Caught a Mistake TurboTax caught a mistype that increased my return. That was cool.
Date published: 2021-03-02
Rated 5 out of 5 by from I LOVED IT SIMPLE AND VERY HELPFUL IT WAS AN AMAZING EXPERIENCE NEVER THOUGHT I COULD DO MY OWN TAXES I LOVED IT FOR SURE USING IT NEXT YEAR AGAIN .
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 519
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from GREAT NICE WAY TO DO TAXES, ENJOYED DOING THE TAXES WITH THEM
Date published: 2021-03-02
Rated 5 out of 5 by from Best Self Tax Service Have used for several years and never had a problem! If you have a questions you can always call the experts or the IRS directly. Other services gave wrong refund/owe amounts. Have taxes prepared by server and TurboTax has been right on everytime!
Date published: 2021-03-02
Rated 3 out of 5 by from Ok experience It was an average experience. Wished you didn't have a $1500 limit for interest income it would have save me $60
Date published: 2021-03-02
Rated 1 out of 5 by from Pricey You guys have broken my bank account, taxes are a scam.
Date published: 2021-03-02
Rated 5 out of 5 by from Quick and easy! Always super easy and quick with Turbotax. Thanks again!
Date published: 2021-03-02
Rated 5 out of 5 by from Efficient and helpful As a college student with only one or two w-2 forms turbotax was extremely helpful walking me through doing my taxes for the first time. recommend doing on your computer/desktop if available but it works fine on your phone as well. Super efficient I finished filling everything out in a little over an hour. Getting the app helps you track your state and federal returns and alerts you to any problems or new information regarding your taxes.
Date published: 2021-03-02
Rated 4 out of 5 by from good very good i love it i will used them over and over
Date published: 2021-03-02
Rated 4 out of 5 by from Strong, with a couple of rough spots This year, while my taxes were much simpler this year, turned out taking much longer to do because of some technical glitches and weird unresolvable parts in the sequence. At one point, TurboTax doubled my income, right before I was ready to file, and it was not clear what caused that to happen. Took me 45 additional minutes to work that out, and to work out why it kept insisting I was filing a 1099 NEC, when I wasnt. Then there is a portion of the process where it asks me to enter my state tax refund for 2019 and what I received in 2020. It wasn't clear wether the refund was to be the one on paper for that year or the actual dollar amount I received in the following year (2020). So that part of the form said $427 for both 2019 and 2020, which didn't seem correct, but there was no way to change the amount for 2019. It was all very confusing. Lastly, I must have completely missed the part where I was asked to input my AGI for 2019 as a "proof of identity". Both the Federal and State returns were rejected because this # did not match, and yet I don't recall being asked to enter a number for that.
Date published: 2021-03-02
Rated 5 out of 5 by from Caught a Mistake TurboTax caught a mistype that increased my return. That was cool.
Date published: 2021-03-02
Rated 5 out of 5 by from I LOVED IT SIMPLE AND VERY HELPFUL IT WAS AN AMAZING EXPERIENCE NEVER THOUGHT I COULD DO MY OWN TAXES I LOVED IT FOR SURE USING IT NEXT YEAR AGAIN .
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 519