TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Great experience with Turbo Tax Premium This program was very user friendly. Throughout the process, it offered tips and answers to common questions.
Date published: 2023-04-19
Rated 4 out of 5 by from TURBO TAX REVIEW Turbo Tax is user friendly - offers helpful tools and resources. You can live chat; speak to live agent. I did appreciate that feature. The con Turbo Tax is a bit pricey - over couple hundred dollars just for a simple 1040 return.
Date published: 2023-04-19
Rated 4 out of 5 by from Good, but Inaccurate time estimate Very good, as always. Mostly easy to follow and fill in. And Tracy, the rep I spoke with on the phone, was knowledgible a delight to talk to. Two problems: One, your system didn't register my voice when I received a callback from a rep, (No, I wasn't on mute), and the call disconnected. I had to wait another half hour for a rep, time for which I did not allot. Two, all the hoops and extraneous bits at the end - i.e. trying to upsell me - caused my filling to be late.
Date published: 2023-04-19
Rated 2 out of 5 by from Does not live up to expectations This is my 3rd year using the service, it gets more expensive and less responsive each year. Still having trouble transmitting the e-version of my returns, keeps getting rejected due to errors. One would think that using this service for the 3rd time, my information which has not changed would have carried over - it did not. It also would not allow me to print and mail my return. Every time I clicked on the print and mail tab, I received the message that there is an easier way (e-filing), which seems to have an issues with not recognizing my 2021 AGI on line 11. At this price and frustration, I would be better off hiring an accountant. Very disappointed in this years service.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Rocks I have used Turbo Tax for many years. It is so easy, they walk you through each step.
Date published: 2023-04-19
Rated 1 out of 5 by from LOYAL Last year I used the Live rep. To me the rep didn't assist with anything additional so this year I wanted to opt out, but I was about to. When I tried Turbotax would error out or keep the live rep. So I did keep to rep for I could file but I feel like the $129 dollars additional to my filing was added unwarranted.
Date published: 2023-04-19
Rated 4 out of 5 by from It was a really good experience. It was really easy to use. Fast simple results. You can do taxes anywhere and anytime with help the whole way.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! I've been using Turbotax for years and love how simple and easy it is
Date published: 2023-04-19
Rated 5 out of 5 by from Best Way To File Taxes It's really easy to use, I definitely recommend TurboTax.
Date published: 2023-04-19
Rated 2 out of 5 by from HELP DESK STAFF RUDE AND NOT HELPFUL LIVE CHAT REPRESENTATIVE CALLED AND WAS EXTREMELY RUDE AND WAS NOT HELPFUL, SHE WAS EXTREMELY DEMEANING WHEN THEY ARE THE SUPPOSED EXPERTS, THUS THE REASON I CALLED. WILL NOT USE TURBO TAX AGAIN.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 475
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience with Turbo Tax Premium This program was very user friendly. Throughout the process, it offered tips and answers to common questions.
Date published: 2023-04-19
Rated 4 out of 5 by from TURBO TAX REVIEW Turbo Tax is user friendly - offers helpful tools and resources. You can live chat; speak to live agent. I did appreciate that feature. The con Turbo Tax is a bit pricey - over couple hundred dollars just for a simple 1040 return.
Date published: 2023-04-19
Rated 4 out of 5 by from Good, but Inaccurate time estimate Very good, as always. Mostly easy to follow and fill in. And Tracy, the rep I spoke with on the phone, was knowledgible a delight to talk to. Two problems: One, your system didn't register my voice when I received a callback from a rep, (No, I wasn't on mute), and the call disconnected. I had to wait another half hour for a rep, time for which I did not allot. Two, all the hoops and extraneous bits at the end - i.e. trying to upsell me - caused my filling to be late.
Date published: 2023-04-19
Rated 2 out of 5 by from Does not live up to expectations This is my 3rd year using the service, it gets more expensive and less responsive each year. Still having trouble transmitting the e-version of my returns, keeps getting rejected due to errors. One would think that using this service for the 3rd time, my information which has not changed would have carried over - it did not. It also would not allow me to print and mail my return. Every time I clicked on the print and mail tab, I received the message that there is an easier way (e-filing), which seems to have an issues with not recognizing my 2021 AGI on line 11. At this price and frustration, I would be better off hiring an accountant. Very disappointed in this years service.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Rocks I have used Turbo Tax for many years. It is so easy, they walk you through each step.
Date published: 2023-04-19
Rated 1 out of 5 by from LOYAL Last year I used the Live rep. To me the rep didn't assist with anything additional so this year I wanted to opt out, but I was about to. When I tried Turbotax would error out or keep the live rep. So I did keep to rep for I could file but I feel like the $129 dollars additional to my filing was added unwarranted.
Date published: 2023-04-19
Rated 4 out of 5 by from It was a really good experience. It was really easy to use. Fast simple results. You can do taxes anywhere and anytime with help the whole way.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! I've been using Turbotax for years and love how simple and easy it is
Date published: 2023-04-19
Rated 5 out of 5 by from Best Way To File Taxes It's really easy to use, I definitely recommend TurboTax.
Date published: 2023-04-19
Rated 2 out of 5 by from HELP DESK STAFF RUDE AND NOT HELPFUL LIVE CHAT REPRESENTATIVE CALLED AND WAS EXTREMELY RUDE AND WAS NOT HELPFUL, SHE WAS EXTREMELY DEMEANING WHEN THEY ARE THE SUPPOSED EXPERTS, THUS THE REASON I CALLED. WILL NOT USE TURBO TAX AGAIN.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 475