TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from it's OK Worst year using the program, initially took me through like I was doing short form even though I marked everything like every year. Had to completely start over once. One program I needed on selling of property never did open. I had to call to have someone find it with me. The live help section was also an issue, initially wouldn't let me chat or talk with someone live because it said I was filing for free and it's not included even though everything on your face page indicated it was available to everyone, then kept saying my messages weren't being sent and needed to retry even though I would get a response, took 5-10 minutes to get responses, extremely slow. Spoke with 3 helpers, first one was ok, strong accent and was hard to understand at times and had alot of background noise (family) but managed to b able to complete tasks. Second one was cordial able to direct me to where I needed to go and answered my questions well although I think there was a misunderstanding between my questions and her answers which had to do with IRA contributions and limits. The third one was a follow up to that same misunderstanding but resolved the problem myself before she got back to me so not an issue.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is good I have been using turbo tax for at least 5 years now and have always been succesful in receiving a great result. The only reason I gave it 4 stars was because last year's information would not pull up. After 15 minutes waiting, I gave up & entered the data manually. Other than that, I received great results as usual, just took a little longer.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was really easy to use Turbo Tax to complete my taxes, I appreciate the development in the Turbo Tax product to make it user and customer friendly
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax OK but had some issues Using Turbo Tax is OK but TT should ask about SW updates before I start filing process. Would have saved time. 1st time computer locked up & had to close & re boot. After updates completed filing was OK This is a MacBook Pro with latest S/W (Ventura). ..........Also, Some instructions are confusing regarding paper filing at the end after I file. (not the voucher form)
Date published: 2023-04-14
Rated 4 out of 5 by from Its easy to use Its easy to use walks you through it all but I think its a bit pricey for basic taxes
Date published: 2023-04-14
Rated 5 out of 5 by from Great helpful people I had a little bit of trouble filing due to PIN number missing, but gentleman helped me get it all taken care of… Really enjoy the ease of tax preparation with TurboTax.
Date published: 2023-04-14
Rated 4 out of 5 by from Unable to download both PC and Mac versions I am allowed to install onto 5 computers, but after electing to download the PC version, I was not able to download a Mac version for my second computer. This is a known error and I find it unforgivable that you do not fix it. Now I have to lend my PC to my daughter for her taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from The lady that helped me was awesome. I went from owing 8K to owing less than $500. The lady needs a raise.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and understand and had no problems as with other tax software on the market.
Date published: 2023-04-14
Rated 5 out of 5 by from Gets the job done, even if you self-prep. To keep it short and sweet, it gets the job done, provides options on how you want to file, walks you through every step and makes sure to have you double-check and review anything you may have missed. If there's anything you get hung up on, the help section answers nearly any question you may have, and if it doesn't, a quick Google search will do the trick.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2617
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from it's OK Worst year using the program, initially took me through like I was doing short form even though I marked everything like every year. Had to completely start over once. One program I needed on selling of property never did open. I had to call to have someone find it with me. The live help section was also an issue, initially wouldn't let me chat or talk with someone live because it said I was filing for free and it's not included even though everything on your face page indicated it was available to everyone, then kept saying my messages weren't being sent and needed to retry even though I would get a response, took 5-10 minutes to get responses, extremely slow. Spoke with 3 helpers, first one was ok, strong accent and was hard to understand at times and had alot of background noise (family) but managed to b able to complete tasks. Second one was cordial able to direct me to where I needed to go and answered my questions well although I think there was a misunderstanding between my questions and her answers which had to do with IRA contributions and limits. The third one was a follow up to that same misunderstanding but resolved the problem myself before she got back to me so not an issue.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is good I have been using turbo tax for at least 5 years now and have always been succesful in receiving a great result. The only reason I gave it 4 stars was because last year's information would not pull up. After 15 minutes waiting, I gave up & entered the data manually. Other than that, I received great results as usual, just took a little longer.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was really easy to use Turbo Tax to complete my taxes, I appreciate the development in the Turbo Tax product to make it user and customer friendly
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax OK but had some issues Using Turbo Tax is OK but TT should ask about SW updates before I start filing process. Would have saved time. 1st time computer locked up & had to close & re boot. After updates completed filing was OK This is a MacBook Pro with latest S/W (Ventura). ..........Also, Some instructions are confusing regarding paper filing at the end after I file. (not the voucher form)
Date published: 2023-04-14
Rated 4 out of 5 by from Its easy to use Its easy to use walks you through it all but I think its a bit pricey for basic taxes
Date published: 2023-04-14
Rated 5 out of 5 by from Great helpful people I had a little bit of trouble filing due to PIN number missing, but gentleman helped me get it all taken care of… Really enjoy the ease of tax preparation with TurboTax.
Date published: 2023-04-14
Rated 4 out of 5 by from Unable to download both PC and Mac versions I am allowed to install onto 5 computers, but after electing to download the PC version, I was not able to download a Mac version for my second computer. This is a known error and I find it unforgivable that you do not fix it. Now I have to lend my PC to my daughter for her taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from The lady that helped me was awesome. I went from owing 8K to owing less than $500. The lady needs a raise.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and understand and had no problems as with other tax software on the market.
Date published: 2023-04-14
Rated 5 out of 5 by from Gets the job done, even if you self-prep. To keep it short and sweet, it gets the job done, provides options on how you want to file, walks you through every step and makes sure to have you double-check and review anything you may have missed. If there's anything you get hung up on, the help section answers nearly any question you may have, and if it doesn't, a quick Google search will do the trick.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2617