TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Another Year with Turbotax It seems to work well. Math is fine. Having side commentary available to click on would be helpful along with a clear paths to get back to the forms. Could not retrieve my 2021 Turbotax data onto my 2022 return. The 2021 TT return is in my MacBook.
Date published: 2023-04-16
Rated 3 out of 5 by from Not so happy with TT Got the taxes done but the price for premier online is 119 when I can get it at Sam's for 82. Also had to submit twice since the software didn't ask for my IP PIN. I really plan to go back to using the CD.
Date published: 2023-04-16
Rated 5 out of 5 by from Simple to use I feel very confident using Turbo tax... its been over 7 years and I've always trusted this product.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is Great and Easy Very Easy to File. Having using Turbo Tax for at least 10 years
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo is great Very Grateful for TurboTax it's Honest, Quick and Easy
Date published: 2023-04-16
Rated 3 out of 5 by from Complex Taxes - Yet I still use Turbo Tax I guess This year I signed up for the "Live Support" after years of just guessing. I will say, the live support people were supportive and nice, but not necessarily experts in my issues. They appeared to more reading the screen with me and pointing out the obvious (which honestly is important, don't downplay it) but less knowing the exact details of my 3 different K1s of whatever the heck an 1120-IC-DISC is. Add to it, first one told me something, but it was wrong and got help with a second person which contradicted it, but of course he used the power of "google" to show me the help article he looked up to explain it. Honestly - it still wasn't very clear to me, and the tax pro's level of confidence was in alignment with what you'd expect to find from a google search anyways - should I pay google for that part of tax advise? That said - I've looked for a tax pro, wasn't really impressed with any I spoke with. One was cheap and friend of a friend, but never answered the 2nd email after I tried to explain my situation (maybe they ran for the hills, smart move). The other was a larger firm, I believe they had the expertise and staff to complete my taxes, but honestly they spent way more time talking about how they'd analyze my "full picture" and charge me for hours of discussions not about taxes. I get it, they can tell me to continue maxing my 401K, HSA, Kids 529, etc - but that's not what I want (though I know those discussions are what's profitable for them, so I guess I don't blame them). Overall - I rate it is 3/5. It's better than printing forms off (I threw away my printer at start of Covid - it's a VHS player to me now) and I'm just not ready to deal with a real live person who really wants to do more than just taxes (financial advise, planning, life insurance, pet insurance, bitcoin concierge, street pharmacists, etc). I'll settle this year and we'll see what happens next year (what i've said for the last 5 or so years).
Date published: 2023-04-16
Rated 5 out of 5 by from Great product Always helps me do a thorough job filing taxes and having needed information.
Date published: 2023-04-16
Rated 4 out of 5 by from Awesome User Friendly System Went through my files easy and shortened my filing of taxes this year.
Date published: 2023-04-16
Rated 5 out of 5 by from GREAT EXPERIENCE I finished my taxes in less than 3 hours. Thank you Celena and Janice!
Date published: 2023-04-16
Rated 5 out of 5 by from Excellent Excellent, very good, quite well, most delightful and
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2270
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Another Year with Turbotax It seems to work well. Math is fine. Having side commentary available to click on would be helpful along with a clear paths to get back to the forms. Could not retrieve my 2021 Turbotax data onto my 2022 return. The 2021 TT return is in my MacBook.
Date published: 2023-04-16
Rated 3 out of 5 by from Not so happy with TT Got the taxes done but the price for premier online is 119 when I can get it at Sam's for 82. Also had to submit twice since the software didn't ask for my IP PIN. I really plan to go back to using the CD.
Date published: 2023-04-16
Rated 5 out of 5 by from Simple to use I feel very confident using Turbo tax... its been over 7 years and I've always trusted this product.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is Great and Easy Very Easy to File. Having using Turbo Tax for at least 10 years
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo is great Very Grateful for TurboTax it's Honest, Quick and Easy
Date published: 2023-04-16
Rated 3 out of 5 by from Complex Taxes - Yet I still use Turbo Tax I guess This year I signed up for the "Live Support" after years of just guessing. I will say, the live support people were supportive and nice, but not necessarily experts in my issues. They appeared to more reading the screen with me and pointing out the obvious (which honestly is important, don't downplay it) but less knowing the exact details of my 3 different K1s of whatever the heck an 1120-IC-DISC is. Add to it, first one told me something, but it was wrong and got help with a second person which contradicted it, but of course he used the power of "google" to show me the help article he looked up to explain it. Honestly - it still wasn't very clear to me, and the tax pro's level of confidence was in alignment with what you'd expect to find from a google search anyways - should I pay google for that part of tax advise? That said - I've looked for a tax pro, wasn't really impressed with any I spoke with. One was cheap and friend of a friend, but never answered the 2nd email after I tried to explain my situation (maybe they ran for the hills, smart move). The other was a larger firm, I believe they had the expertise and staff to complete my taxes, but honestly they spent way more time talking about how they'd analyze my "full picture" and charge me for hours of discussions not about taxes. I get it, they can tell me to continue maxing my 401K, HSA, Kids 529, etc - but that's not what I want (though I know those discussions are what's profitable for them, so I guess I don't blame them). Overall - I rate it is 3/5. It's better than printing forms off (I threw away my printer at start of Covid - it's a VHS player to me now) and I'm just not ready to deal with a real live person who really wants to do more than just taxes (financial advise, planning, life insurance, pet insurance, bitcoin concierge, street pharmacists, etc). I'll settle this year and we'll see what happens next year (what i've said for the last 5 or so years).
Date published: 2023-04-16
Rated 5 out of 5 by from Great product Always helps me do a thorough job filing taxes and having needed information.
Date published: 2023-04-16
Rated 4 out of 5 by from Awesome User Friendly System Went through my files easy and shortened my filing of taxes this year.
Date published: 2023-04-16
Rated 5 out of 5 by from GREAT EXPERIENCE I finished my taxes in less than 3 hours. Thank you Celena and Janice!
Date published: 2023-04-16
Rated 5 out of 5 by from Excellent Excellent, very good, quite well, most delightful and
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2270