TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbo #1 I've used TurboTax for years and have always been satisfied
Date published: 2023-04-16
Rated 5 out of 5 by from GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT
Date published: 2023-04-16
Rated 5 out of 5 by from User Friendly! Very user friendly. Appreciated all of the extra info and explanations as you navigate each area.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy Peasy Very helpful...clearly explained how to complete return
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is excellent, not the $40 Refund Proc Fee I have used TurboTax for over 30 years, but this year (tax year 2022) we were hit with an additional $40 refund processing fee, IF you choose to have your e-filing fees (federal $0 and state $25 and up) deducted from your federal refund. I have always chosen to have the e-filing fees deducted from the federal refund and have never before seen a separate Refund Processing Fee added on at the end of the process. Intuit/TurboTax tells us now that this additional Refund Processing Fee has always been charged, but that is not true. If so, why hasn't it appeared in all the prior years? SUGGESTION to all TurboTax users - choose to pay the e-filing/processing fees by credit card or debit and avoid this extra fee. Intuit, you need to be more honest and provide full disclosure about special fees UP Front. I paid $60 to purchase your tax preparation software (up from $40 last year) and do not need an extra $40 added on at the end of the tax filing process! Thank you.
Date published: 2023-04-16
Rated 5 out of 5 by from Tamara J. was AWESOME! Thank you very much Tamara J. you really did an awesome job!
Date published: 2023-04-16
Rated 5 out of 5 by from Thank God for TurboTax I own my own business as well as work full time and file for my husband too. I would never be able to do this on my own.
Date published: 2023-04-16
Rated 4 out of 5 by from Pretty Good Issues with e-filing which is annoying. Also updating too forever.
Date published: 2023-04-16
Rated 1 out of 5 by from Buggy and not intuitive bug in education optimization software that took me hours and hours to fix. Also wasted money on a state tax return it said I needed, but then there is no tax paid on that state. What a waste. Buyer beware. If I wasn't checking and spent the hours trying to resolve the 529 and education payments, turbo tax would have had me paying over 500 more.
Date published: 2023-04-16
Rated 3 out of 5 by from Fees confusing I was surprised that I had to pay a $59 fee twice, once to add a 1099-NTC and once to be able to file Federal and State at the same time
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2250
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo #1 I've used TurboTax for years and have always been satisfied
Date published: 2023-04-16
Rated 5 out of 5 by from GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT
Date published: 2023-04-16
Rated 5 out of 5 by from User Friendly! Very user friendly. Appreciated all of the extra info and explanations as you navigate each area.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy Peasy Very helpful...clearly explained how to complete return
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is excellent, not the $40 Refund Proc Fee I have used TurboTax for over 30 years, but this year (tax year 2022) we were hit with an additional $40 refund processing fee, IF you choose to have your e-filing fees (federal $0 and state $25 and up) deducted from your federal refund. I have always chosen to have the e-filing fees deducted from the federal refund and have never before seen a separate Refund Processing Fee added on at the end of the process. Intuit/TurboTax tells us now that this additional Refund Processing Fee has always been charged, but that is not true. If so, why hasn't it appeared in all the prior years? SUGGESTION to all TurboTax users - choose to pay the e-filing/processing fees by credit card or debit and avoid this extra fee. Intuit, you need to be more honest and provide full disclosure about special fees UP Front. I paid $60 to purchase your tax preparation software (up from $40 last year) and do not need an extra $40 added on at the end of the tax filing process! Thank you.
Date published: 2023-04-16
Rated 5 out of 5 by from Tamara J. was AWESOME! Thank you very much Tamara J. you really did an awesome job!
Date published: 2023-04-16
Rated 5 out of 5 by from Thank God for TurboTax I own my own business as well as work full time and file for my husband too. I would never be able to do this on my own.
Date published: 2023-04-16
Rated 4 out of 5 by from Pretty Good Issues with e-filing which is annoying. Also updating too forever.
Date published: 2023-04-16
Rated 1 out of 5 by from Buggy and not intuitive bug in education optimization software that took me hours and hours to fix. Also wasted money on a state tax return it said I needed, but then there is no tax paid on that state. What a waste. Buyer beware. If I wasn't checking and spent the hours trying to resolve the 529 and education payments, turbo tax would have had me paying over 500 more.
Date published: 2023-04-16
Rated 3 out of 5 by from Fees confusing I was surprised that I had to pay a $59 fee twice, once to add a 1099-NTC and once to be able to file Federal and State at the same time
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2250