TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Turbo tax is good but to expensive I am happy with turbo tax, but you are just getting to darn expensive, and this is my last year with you.
Date published: 2023-04-16
Rated 2 out of 5 by from Not what it used to be So, I have been using TurboTax since the late 90's - well over 20 years. In that time, I tried a competing product one year, but the lack of guidance and my need to file forms for 401k contributions led me back to TurboTax the following year. Since then, I have mostly been a happy customer, but lately, the cost has become ridiculous. Except for the fact that I need to file an injured spouse form, I could use the free version. But no - using that form is enough to pay $74 for TurboTax now. But it gets better. Last year, I printed and mailed in my tax forms, but used TurboTax to complete them. I paid the full price, despite not using the electronic filing feature. When the IRS finally issued my refund some 8 months later, I found that they corrected a few errors that TurboTax had miscalculated, and my refund was reduced by a couple thousand dollars. Not cool, Intuit. I still like the format of TurboTax, and as far as I know, there is no real competition for guided filing, but as simple as my taxes are lately - and as much as I value every dollar I can save - I can say with full confidence that I will not be using TurboTax again.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use Always have a good experience with TurboTax. Will never use another platform for taxes
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax is excellent program It was a pleasure using Turbo Tax again this year. This is my tenth year using it , I will continue to use it over and over again. Thank you. Ray
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes it so easy. Turbo Tax makes it so easy to file your own taxes.
Date published: 2023-04-16
Rated 5 out of 5 by from It's fast and easy Fast and easy I will keep using turbo tax forever Thank you
Date published: 2023-04-16
Rated 5 out of 5 by from Not bad at all I feel more confident each year using this program.
Date published: 2023-04-16
Rated 1 out of 5 by from New TurboTax is Awful It took me forever to get through the process this year because it kept saying it needed more info, but didn't tell me what info was needed. I went in circles clicking everything I could think before I finally was able to move on. The constant pushing of other products and upgrades is infuriating when you already made me pay to file my taxes which CONVENIENTLY cost me the same amount as I was supposed to receive for my state return. After using TurboTax for the last several years I'll be switching to someone else next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Very Helpful Really helped explain nearly the entire process quite well
Date published: 2023-04-16
Rated 5 out of 5 by from Simple and fast i love the one-screen at a time method so you aren't seeing ALL the information ALL at once. help for explanations is much appreciated and I use them.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2005
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo tax is good but to expensive I am happy with turbo tax, but you are just getting to darn expensive, and this is my last year with you.
Date published: 2023-04-16
Rated 2 out of 5 by from Not what it used to be So, I have been using TurboTax since the late 90's - well over 20 years. In that time, I tried a competing product one year, but the lack of guidance and my need to file forms for 401k contributions led me back to TurboTax the following year. Since then, I have mostly been a happy customer, but lately, the cost has become ridiculous. Except for the fact that I need to file an injured spouse form, I could use the free version. But no - using that form is enough to pay $74 for TurboTax now. But it gets better. Last year, I printed and mailed in my tax forms, but used TurboTax to complete them. I paid the full price, despite not using the electronic filing feature. When the IRS finally issued my refund some 8 months later, I found that they corrected a few errors that TurboTax had miscalculated, and my refund was reduced by a couple thousand dollars. Not cool, Intuit. I still like the format of TurboTax, and as far as I know, there is no real competition for guided filing, but as simple as my taxes are lately - and as much as I value every dollar I can save - I can say with full confidence that I will not be using TurboTax again.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use Always have a good experience with TurboTax. Will never use another platform for taxes
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax is excellent program It was a pleasure using Turbo Tax again this year. This is my tenth year using it , I will continue to use it over and over again. Thank you. Ray
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes it so easy. Turbo Tax makes it so easy to file your own taxes.
Date published: 2023-04-16
Rated 5 out of 5 by from It's fast and easy Fast and easy I will keep using turbo tax forever Thank you
Date published: 2023-04-16
Rated 5 out of 5 by from Not bad at all I feel more confident each year using this program.
Date published: 2023-04-16
Rated 1 out of 5 by from New TurboTax is Awful It took me forever to get through the process this year because it kept saying it needed more info, but didn't tell me what info was needed. I went in circles clicking everything I could think before I finally was able to move on. The constant pushing of other products and upgrades is infuriating when you already made me pay to file my taxes which CONVENIENTLY cost me the same amount as I was supposed to receive for my state return. After using TurboTax for the last several years I'll be switching to someone else next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Very Helpful Really helped explain nearly the entire process quite well
Date published: 2023-04-16
Rated 5 out of 5 by from Simple and fast i love the one-screen at a time method so you aren't seeing ALL the information ALL at once. help for explanations is much appreciated and I use them.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2005