TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Feels like you get tricked into paying Always advertise as free but I have had to pay over 100 to file the last few years because of one small form. Will be going elsewhere after this year
Date published: 2023-04-16
Rated 2 out of 5 by from City Tax options are very weak Been using for 20 years, but this will probably be my last, due to the fact that there is no way to keep a spouse's income that is not earned in Detroit from being included as Detroit taxable wages.
Date published: 2023-04-16
Rated 3 out of 5 by from Turbo Tax is a tool Taxes are frustrating enough without changes. I'd like to learn how to use the software each year and then have the ability to do my taxes. I think I have Turbo Tax figured out and then they change how they work. Sigh... It's the best software that I have found but I miss their stability.
Date published: 2023-04-16
Rated 5 out of 5 by from Using Turbo Tax It makes filing taxes very easy and user friendly.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax need to help more on cost! I think I was charged twice for my Federal tax. The software is helpful.
Date published: 2023-04-16
Rated 1 out of 5 by from Annoying. expensive, and not worth it. We are constantly bombarded with pages asking us to pay more despite always saying no, the pages don't always work, refilling was a nightmare, the navigation on the side bar didn't work half the time, and the explanations aren't as easy as they think they are. Plus the final cost was way more than advertised.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to Use! It's nice to be able to do your taxes in the comfort of your own home,
Date published: 2023-04-16
Rated 3 out of 5 by from Easy to file but deceptive product pricing I have used this product for several years, but the price always increases during the completion of my return. This year it has doubled my original expectation of cost from where I started.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Excellent very detailed, full information and very costly if you do it online.
Date published: 2023-04-16
Rated 2 out of 5 by from Terrible Customer Service The crypto exchange uploading software does not work properly, I paid extra to use it and still had to pay an external source to do the forms due to errors that would not fix. I called customer service and the rep did not have any understanding of the program, then would not respond after I explained the issue. After 15 years with TurboTax I will be moving to another tax prep solution.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1983
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Feels like you get tricked into paying Always advertise as free but I have had to pay over 100 to file the last few years because of one small form. Will be going elsewhere after this year
Date published: 2023-04-16
Rated 2 out of 5 by from City Tax options are very weak Been using for 20 years, but this will probably be my last, due to the fact that there is no way to keep a spouse's income that is not earned in Detroit from being included as Detroit taxable wages.
Date published: 2023-04-16
Rated 3 out of 5 by from Turbo Tax is a tool Taxes are frustrating enough without changes. I'd like to learn how to use the software each year and then have the ability to do my taxes. I think I have Turbo Tax figured out and then they change how they work. Sigh... It's the best software that I have found but I miss their stability.
Date published: 2023-04-16
Rated 5 out of 5 by from Using Turbo Tax It makes filing taxes very easy and user friendly.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax need to help more on cost! I think I was charged twice for my Federal tax. The software is helpful.
Date published: 2023-04-16
Rated 1 out of 5 by from Annoying. expensive, and not worth it. We are constantly bombarded with pages asking us to pay more despite always saying no, the pages don't always work, refilling was a nightmare, the navigation on the side bar didn't work half the time, and the explanations aren't as easy as they think they are. Plus the final cost was way more than advertised.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to Use! It's nice to be able to do your taxes in the comfort of your own home,
Date published: 2023-04-16
Rated 3 out of 5 by from Easy to file but deceptive product pricing I have used this product for several years, but the price always increases during the completion of my return. This year it has doubled my original expectation of cost from where I started.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Excellent very detailed, full information and very costly if you do it online.
Date published: 2023-04-16
Rated 2 out of 5 by from Terrible Customer Service The crypto exchange uploading software does not work properly, I paid extra to use it and still had to pay an external source to do the forms due to errors that would not fix. I called customer service and the rep did not have any understanding of the program, then would not respond after I explained the issue. After 15 years with TurboTax I will be moving to another tax prep solution.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1983