TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Always my go to for taxes Love turbo tax seven years using it strong! Super easy to use and always have them on file!
Date published: 2023-04-17
Rated 5 out of 5 by from Always Easy and Accurate I have used TT for many years as it is easy to use and help is right there!
Date published: 2023-04-17
Rated 1 out of 5 by from Expensive and didn’t appreciate the upsale Turbo tax is a good product to make it easier to submit your w-2s however the moment I can find a better product that doesn’t charge you an arm and a leg is the day I will ditch turbo tax. I didn’t have a choice to pick the standard edition. I didn’t need the upgrade but I can’t go back to and change it. I would like a refund on the difference because this tricky sales tactics and I am not happy with this method. I will leave for another tax preparation software.
Date published: 2023-04-17
Rated 2 out of 5 by from Issues with bringing past year info forward Every year there is a new adventure with the Schedule E rental property section. This year it failed to pull prior year information forward. This cost me 6 hours to trouble shoot and ultimately input manually with help of your consultant.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and Straight Forward Quick, easy, and painless. The auto-fill feature saves so much time!
Date published: 2023-04-17
Rated 3 out of 5 by from Most likely the last year I'll use this program This years experience was pretty terrible. We completed our taxes fairly easily, however our documents were rejected 7 times. There was an Affordable Care Act form 1095-A that was being requested, yet our situation was not applicable. After assistance from 2 live support people (which was stellar and what I consider to be a white glove service was lovely). Yet even they were unable to help us correct the rejection issue. Eventually we just submitted our taxes with a dummy form. After digging into more support forums on the Turbo Tax website I found a section that directed us to submit an erroneous form. We could have saved a lot of time and frustration if this type of information was presented to the user & the support staff. So now I'm hoping we don't get pulled into some time consuming audit . After voicing frustrations to friends, we also discovered that we're paying more than they are , and they send their taxes to someone to do. So this will be my last year of taking on this stress and paying more for it.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax worked for me First time processing taxes myself. Found system user friendly
Date published: 2023-04-17
Rated 5 out of 5 by from Great Program to Do Taxes I'm a self-employed individual with two jobs and the process of calculating my deductions and file my return was simple and helpful. I highly recommend Turbo Tax!
Date published: 2023-04-17
Rated 5 out of 5 by from Great Customer Experience Not only does Turbotax make the process of filing taxes easy, the support it is able to provide post filing is above notch. It took me no more than a minute to get on a call with a tax expert who helped address the cause of rejection.
Date published: 2023-04-17
Rated 4 out of 5 by from 2022 TAXES I did not have an turbo tax expert, it went smoothly.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1694
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always my go to for taxes Love turbo tax seven years using it strong! Super easy to use and always have them on file!
Date published: 2023-04-17
Rated 5 out of 5 by from Always Easy and Accurate I have used TT for many years as it is easy to use and help is right there!
Date published: 2023-04-17
Rated 1 out of 5 by from Expensive and didn’t appreciate the upsale Turbo tax is a good product to make it easier to submit your w-2s however the moment I can find a better product that doesn’t charge you an arm and a leg is the day I will ditch turbo tax. I didn’t have a choice to pick the standard edition. I didn’t need the upgrade but I can’t go back to and change it. I would like a refund on the difference because this tricky sales tactics and I am not happy with this method. I will leave for another tax preparation software.
Date published: 2023-04-17
Rated 2 out of 5 by from Issues with bringing past year info forward Every year there is a new adventure with the Schedule E rental property section. This year it failed to pull prior year information forward. This cost me 6 hours to trouble shoot and ultimately input manually with help of your consultant.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and Straight Forward Quick, easy, and painless. The auto-fill feature saves so much time!
Date published: 2023-04-17
Rated 3 out of 5 by from Most likely the last year I'll use this program This years experience was pretty terrible. We completed our taxes fairly easily, however our documents were rejected 7 times. There was an Affordable Care Act form 1095-A that was being requested, yet our situation was not applicable. After assistance from 2 live support people (which was stellar and what I consider to be a white glove service was lovely). Yet even they were unable to help us correct the rejection issue. Eventually we just submitted our taxes with a dummy form. After digging into more support forums on the Turbo Tax website I found a section that directed us to submit an erroneous form. We could have saved a lot of time and frustration if this type of information was presented to the user & the support staff. So now I'm hoping we don't get pulled into some time consuming audit . After voicing frustrations to friends, we also discovered that we're paying more than they are , and they send their taxes to someone to do. So this will be my last year of taking on this stress and paying more for it.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax worked for me First time processing taxes myself. Found system user friendly
Date published: 2023-04-17
Rated 5 out of 5 by from Great Program to Do Taxes I'm a self-employed individual with two jobs and the process of calculating my deductions and file my return was simple and helpful. I highly recommend Turbo Tax!
Date published: 2023-04-17
Rated 5 out of 5 by from Great Customer Experience Not only does Turbotax make the process of filing taxes easy, the support it is able to provide post filing is above notch. It took me no more than a minute to get on a call with a tax expert who helped address the cause of rejection.
Date published: 2023-04-17
Rated 4 out of 5 by from 2022 TAXES I did not have an turbo tax expert, it went smoothly.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1694