TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Heston from
Charged my for services I declined.
I was charged for services I kept declining. When I called to get it fixed, the process would have made me redo my entire tax filing, and it was not worth the time. So guess I lose $90 for services I never used.
Date published: 2021-02-28
Rated 3 out of 5 by
putergal from
Good but not great
The information within TurboTax for my state return (AL) was insufficient to complete the state forms. I had to download the instruction booklet from my state's website and that had more helpful info than TurboTax had! It was also bad about doing taxes for a person that had died during the year. I did not find out some things - like the personal administrator stuff - until I checked the IRS website. I had to fill out a Form 56 and this form was not contained within TurboTax. TurboTax assumes the dead person "self-prepared" it and would sign it, which of course is impossible since they are dead. The wait for customer support when I called was about an hour. I called because when I went to e-file my state, TurboTax wanted to charge me another $20, even though I get a free state with my purchase. It is not clear when you buy the program that the "free state" is just for the forms for filling out the state information, but that there would be an additional charge when e-filed (free if you print it out and mail it). TurboTax needs to be more upfront about this in its ads and marketing.
Date published: 2021-02-28
Rated 2 out of 5 by
Jlaulaulau from
Straight Forward but Glitchy
I have filed with TT for 8 years now. I ended up wasting 10+ hours while filing my 2019 and 2020 tax returns because of TT glitches. e.g. I had to call the IT support to fix an issue. They were not able to resolve it so I ended up having to delete my entire return and start over. This is my last year filing with TT. It's a shame since I save a lot of money with TT (vs. an accountant).
Date published: 2021-02-28
Rated 4 out of 5 by
Leon sooner from
great
thank youProgram is very easy to use. Loved it for 1040.
Date published: 2021-02-28
Rated 5 out of 5 by
soccer2115 from
Would Highly Recommend
TurboTax Premier was extremely thorough and easy to use
Date published: 2021-02-28
Rated 5 out of 5 by
Cutie punk from
Very Good
Every thing went fine except it did not submit my taxes the first tme
Date published: 2021-02-28
Rated 5 out of 5 by
Kuma12 from
TurboTax is Awesome
The software is awesome.. it will pull your w-2 amounts from ADP. Overall it's easy to file through TurboTax.
Date published: 2021-02-28
Rated 5 out of 5 by
Cindylhobby from
NICE
Turbo elped alot. Its always so easy with turbo tax.
Date published: 2021-02-28
Rated 5 out of 5 by
Sree1105 from
Excellent support
Good customer support with knowledge tax experts and easy to file using the Turbo tax software
Date published: 2021-02-28
Rated 5 out of 5 by
Redgar60 from
TurboTax is even easier than last year!
It walked me through the forms that I needed to enter, and it made the whole process go smoothly.
All TurboTax® Offerings Reviews - Page 573
Date published: 2021-02-28
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Heston from
Charged my for services I declined.
I was charged for services I kept declining. When I called to get it fixed, the process would have made me redo my entire tax filing, and it was not worth the time. So guess I lose $90 for services I never used.
Date published: 2021-02-28
Rated 3 out of 5 by
putergal from
Good but not great
The information within TurboTax for my state return (AL) was insufficient to complete the state forms. I had to download the instruction booklet from my state's website and that had more helpful info than TurboTax had! It was also bad about doing taxes for a person that had died during the year. I did not find out some things - like the personal administrator stuff - until I checked the IRS website. I had to fill out a Form 56 and this form was not contained within TurboTax. TurboTax assumes the dead person "self-prepared" it and would sign it, which of course is impossible since they are dead. The wait for customer support when I called was about an hour. I called because when I went to e-file my state, TurboTax wanted to charge me another $20, even though I get a free state with my purchase. It is not clear when you buy the program that the "free state" is just for the forms for filling out the state information, but that there would be an additional charge when e-filed (free if you print it out and mail it). TurboTax needs to be more upfront about this in its ads and marketing.
Date published: 2021-02-28
Rated 2 out of 5 by
Jlaulaulau from
Straight Forward but Glitchy
I have filed with TT for 8 years now. I ended up wasting 10+ hours while filing my 2019 and 2020 tax returns because of TT glitches. e.g. I had to call the IT support to fix an issue. They were not able to resolve it so I ended up having to delete my entire return and start over. This is my last year filing with TT. It's a shame since I save a lot of money with TT (vs. an accountant).
Date published: 2021-02-28
Rated 4 out of 5 by
Leon sooner from
great
thank youProgram is very easy to use. Loved it for 1040.
Date published: 2021-02-28
Rated 5 out of 5 by
soccer2115 from
Would Highly Recommend
TurboTax Premier was extremely thorough and easy to use
Date published: 2021-02-28
Rated 5 out of 5 by
Cutie punk from
Very Good
Every thing went fine except it did not submit my taxes the first tme
Date published: 2021-02-28
Rated 5 out of 5 by
Kuma12 from
TurboTax is Awesome
The software is awesome.. it will pull your w-2 amounts from ADP. Overall it's easy to file through TurboTax.
Date published: 2021-02-28
Rated 5 out of 5 by
Cindylhobby from
NICE
Turbo elped alot. Its always so easy with turbo tax.
Date published: 2021-02-28
Rated 5 out of 5 by
Sree1105 from
Excellent support
Good customer support with knowledge tax experts and easy to file using the Turbo tax software
Date published: 2021-02-28
Rated 5 out of 5 by
Redgar60 from
TurboTax is even easier than last year!
It walked me through the forms that I needed to enter, and it made the whole process go smoothly.
All TurboTax® Offerings Reviews - Page 573
Date published: 2021-02-28