TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Loved it Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by from Not happy with the state form doesn't work I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
Rated 4 out of 5 by from Turbotax is great, EXCEPT for no form 709 The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is the best It was quick and easy to file! I would highly recommend
Date published: 2022-03-07
Rated 5 out of 5 by from Thanks! All easy an painless. Thanks to Samantha for being so kind.
Date published: 2022-03-07
Rated 4 out of 5 by from fast and easy was a great experience fast and easy just pricey but over all well
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is Fast Fast and easy, I took a photo of my W2 and TurboTax instantly filled it in, so much better than H&R Block’s crappy software.
Date published: 2022-03-07
Rated 5 out of 5 by from So easy to use I have been using TurboTax for over a decade and it gets easier to use every year. I feel confident that my taxes are done right with TurboTax.
Date published: 2022-03-07
Rated 1 out of 5 by from Very Lenghly Very long process and needed up being over charged. I don't recommend it.
Date published: 2022-03-07
Rated 2 out of 5 by from Website is glitchy Forms will not take your name if caps Lock is on. Very confusing, had to call online help which did solve the problem I have used online tax filing for years and this was no so easy to complete like an hour before I was done and I had all my info in hand.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 5420
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Loved it Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by from Not happy with the state form doesn't work I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
Rated 4 out of 5 by from Turbotax is great, EXCEPT for no form 709 The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is the best It was quick and easy to file! I would highly recommend
Date published: 2022-03-07
Rated 5 out of 5 by from Thanks! All easy an painless. Thanks to Samantha for being so kind.
Date published: 2022-03-07
Rated 4 out of 5 by from fast and easy was a great experience fast and easy just pricey but over all well
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is Fast Fast and easy, I took a photo of my W2 and TurboTax instantly filled it in, so much better than H&R Block’s crappy software.
Date published: 2022-03-07
Rated 5 out of 5 by from So easy to use I have been using TurboTax for over a decade and it gets easier to use every year. I feel confident that my taxes are done right with TurboTax.
Date published: 2022-03-07
Rated 1 out of 5 by from Very Lenghly Very long process and needed up being over charged. I don't recommend it.
Date published: 2022-03-07
Rated 2 out of 5 by from Website is glitchy Forms will not take your name if caps Lock is on. Very confusing, had to call online help which did solve the problem I have used online tax filing for years and this was no so easy to complete like an hour before I was done and I had all my info in hand.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 5420