TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Professional Service I have no complaints with my preparer or the service he gave. He replied to my questions relatively quickly, let me know when he was on and off shift, and checked on some things if they were something he could find out for me. I did feel that I would need to ask a question .. I don't get a feeling the TurboTax preparers are by policy going to offer up advice, per se, the way some preparers might....they are there to do the best they can for you with the information you are able to provide and just make sure questions you ask are answered best they can and that everything is done legally and to the best outcome possible. Some tax payers may want a bit more help or one on one facetime than online provides...totally up to them. Price seems about on par or slightly higher than what local outfits charge for in person, so it's a competitive field. I question the 'worth it' factor for my taxes as the fee here seems high for taxes like mine...as far as I can tell, I'm paying the same Premier Service as someone with far more complex taxes and situations. When checking out I saw my fee didn't even include State efiling and was charged separately for that. At the beginning of this process, the first contact could not tell me what the State filing would be or cost or even if it'd be available, so I literally didn't know until I checked out. My only hesitation or dissatisfaction, if I want to call it that, is I don't feel the Premier Service was a very good value in my particular case. But again, this does not reflect on my preparer, who did a very professional job. I just question my decision to do the Premier as it ended up being rather expensive, and this tax year was expensive enough for me as it is. Again, you know most of the cost going in...your State return may be a bit more up in the air? It cost me a bit more than the original quote to have both returns submitted.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is AMAZING. Normally I don't write reviews, especially for services like TurboTax... but I'm willing to make an exception today. AMAZING. Simply incredible. I was dreading doing my taxes this year, I walked away with a significantly larger refund than I was expecting and only 30 minutes of my day taken up. Seriously wow. H&R Block eat your heart out.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is excellent. Straightforward, no nonsense, quite simple.Quick and easy.
Date published: 2022-03-03
Rated 2 out of 5 by from To many fees and to much money to file. I hate this company. you guys took 200.00 of my refund because I used my refund to pay for the Max and Deluxe filing. this is bogus.
Date published: 2022-03-03
Rated 5 out of 5 by from I love TurboTax TurboTax is easy to use You can choose to have the program walk you thru everything or go through and choose just sections that you need to complete. I have been using the program for years because it is simply the best tax software on the market.
Date published: 2022-03-03
Rated 4 out of 5 by from Turbo Tax was Easy and quick. Great Did my taxes quickly and easy. Was very happy until Turbo tax needed to update. It claimed that it saved the file. After update, my work was gone. Couldn't find where it was saved either. Had to do it all over again. Other than that , it was a good experience
Date published: 2022-03-03
Rated 5 out of 5 by from Taxes were a GREAT experience! REALLY! Fantastic responsiveness from my tax expert Michael.
Date published: 2022-03-03
Rated 5 out of 5 by from Easy to use, higher refunds Used HR block last year, this year it had me getting $1500 less than turbotax! easy switch and much easier to use.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Thank you for all your help. The format though is different that I used to wherein before I can easily edit the info that sometimes I typed it wrong. But this time I had to call you for help for simple things like that.
Date published: 2022-03-03
Rated 5 out of 5 by from 2021 tax returns Easy to use. Very intuitive and helpful. Recommend to anyone.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5278
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Professional Service I have no complaints with my preparer or the service he gave. He replied to my questions relatively quickly, let me know when he was on and off shift, and checked on some things if they were something he could find out for me. I did feel that I would need to ask a question .. I don't get a feeling the TurboTax preparers are by policy going to offer up advice, per se, the way some preparers might....they are there to do the best they can for you with the information you are able to provide and just make sure questions you ask are answered best they can and that everything is done legally and to the best outcome possible. Some tax payers may want a bit more help or one on one facetime than online provides...totally up to them. Price seems about on par or slightly higher than what local outfits charge for in person, so it's a competitive field. I question the 'worth it' factor for my taxes as the fee here seems high for taxes like mine...as far as I can tell, I'm paying the same Premier Service as someone with far more complex taxes and situations. When checking out I saw my fee didn't even include State efiling and was charged separately for that. At the beginning of this process, the first contact could not tell me what the State filing would be or cost or even if it'd be available, so I literally didn't know until I checked out. My only hesitation or dissatisfaction, if I want to call it that, is I don't feel the Premier Service was a very good value in my particular case. But again, this does not reflect on my preparer, who did a very professional job. I just question my decision to do the Premier as it ended up being rather expensive, and this tax year was expensive enough for me as it is. Again, you know most of the cost going in...your State return may be a bit more up in the air? It cost me a bit more than the original quote to have both returns submitted.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is AMAZING. Normally I don't write reviews, especially for services like TurboTax... but I'm willing to make an exception today. AMAZING. Simply incredible. I was dreading doing my taxes this year, I walked away with a significantly larger refund than I was expecting and only 30 minutes of my day taken up. Seriously wow. H&R Block eat your heart out.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is excellent. Straightforward, no nonsense, quite simple.Quick and easy.
Date published: 2022-03-03
Rated 2 out of 5 by from To many fees and to much money to file. I hate this company. you guys took 200.00 of my refund because I used my refund to pay for the Max and Deluxe filing. this is bogus.
Date published: 2022-03-03
Rated 5 out of 5 by from I love TurboTax TurboTax is easy to use You can choose to have the program walk you thru everything or go through and choose just sections that you need to complete. I have been using the program for years because it is simply the best tax software on the market.
Date published: 2022-03-03
Rated 4 out of 5 by from Turbo Tax was Easy and quick. Great Did my taxes quickly and easy. Was very happy until Turbo tax needed to update. It claimed that it saved the file. After update, my work was gone. Couldn't find where it was saved either. Had to do it all over again. Other than that , it was a good experience
Date published: 2022-03-03
Rated 5 out of 5 by from Taxes were a GREAT experience! REALLY! Fantastic responsiveness from my tax expert Michael.
Date published: 2022-03-03
Rated 5 out of 5 by from Easy to use, higher refunds Used HR block last year, this year it had me getting $1500 less than turbotax! easy switch and much easier to use.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Thank you for all your help. The format though is different that I used to wherein before I can easily edit the info that sometimes I typed it wrong. But this time I had to call you for help for simple things like that.
Date published: 2022-03-03
Rated 5 out of 5 by from 2021 tax returns Easy to use. Very intuitive and helpful. Recommend to anyone.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5278