TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My Turbo Tax Live Expert was hreat My Live Expert was excellent. After all my forms were uploaded, she got my taxes done and she got me a Federal and a State refund.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT PLATFORM HELPFUL PEOPLE CALLED ME BACK RIGHT AWAY AND SHE CHECKED MY RETURNS FOR MISTAKES
Date published: 2021-03-24
Rated 1 out of 5 by from Not worth it. I paid $345 for no communication and my taxes not being done when I was told they would be. Took a week longer than I was told, which I understand stuff happens, but again there was no communication. I wrote two messages during that week asking what was going on without a response to messages EVER.
Date published: 2021-03-24
Rated 4 out of 5 by from good job i dont want to do this part i dont want to do this part i dont want to do this part
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax Is Awesome ! Gabriella was Awesome !!! She helped me with every step of the way .
Date published: 2021-03-24
Rated 2 out of 5 by from Lack of communication I use the TurboTax app and the app I don’t see an option to be able to speak directly to my agent that I worked with it also really upsets me that I have no idea when I’m going to be getting my return back it also really upsets me that I don’t know when I’ll be getting my stimulus check because I have not received my taxes yet and that is what the IRS directly told me. It’s confusing for me to have my taxes done and then hear from friends who have not done their taxes some of which I’ve never done taxes have been able to receive their stimulus checks. Even now after I have been approved for my tax return for a good 2 to 3 weeks I still have no idea when I’m receiving my money and that is extremely upsetting I will likely not be using this service next year.
Date published: 2021-03-24
Rated 2 out of 5 by from Was to expensive for what little I got My live expert was the best ever!!! I usually do them my self but this year was a little different. It was to expinsive for what little I got back. I tried to avoid paying so much but nope I paid the 179pluse another 40$ fee not really cool I only got back 200 the free one is best option unless u get a good amount but thanks taxturbo
Date published: 2021-03-24
Rated 3 out of 5 by from Vebha was great Vebha was wonderful to work with, when we spoke in the phone. I feel the chat feature caused the process to be drawn out. It took weeks to get the taxes done. I do not fault Vebha for this,‘I fault the horrible system.
Date published: 2021-03-24
Rated 1 out of 5 by from I will not be using the TurboTax Live Full Service I personally was not impressed with the TurboTax Live Full Service Deluxe. I did not receive great response time. I understand I was not the only client my agent had at the time but my agent was sick and out for multiple days and there was not any communication to me to let me know she was out. Once she was back and finished my file I was looking everything over and contacted my agent and there was an error on my file which went from owing $6,600 due to the error but once it was corrected we owed $400. I paid FULL price for the service yet there were errors that I caught.
Date published: 2021-03-24
Rated 3 out of 5 by from Expert assistance is iver priced After paying $245 to have turno tax fo my taxes for me I realized others were charging less than half of that for the same service. Never again will I pay for that feature. From now on I'm doing with someone else.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5240
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My Turbo Tax Live Expert was hreat My Live Expert was excellent. After all my forms were uploaded, she got my taxes done and she got me a Federal and a State refund.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT PLATFORM HELPFUL PEOPLE CALLED ME BACK RIGHT AWAY AND SHE CHECKED MY RETURNS FOR MISTAKES
Date published: 2021-03-24
Rated 1 out of 5 by from Not worth it. I paid $345 for no communication and my taxes not being done when I was told they would be. Took a week longer than I was told, which I understand stuff happens, but again there was no communication. I wrote two messages during that week asking what was going on without a response to messages EVER.
Date published: 2021-03-24
Rated 4 out of 5 by from good job i dont want to do this part i dont want to do this part i dont want to do this part
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax Is Awesome ! Gabriella was Awesome !!! She helped me with every step of the way .
Date published: 2021-03-24
Rated 2 out of 5 by from Lack of communication I use the TurboTax app and the app I don’t see an option to be able to speak directly to my agent that I worked with it also really upsets me that I have no idea when I’m going to be getting my return back it also really upsets me that I don’t know when I’ll be getting my stimulus check because I have not received my taxes yet and that is what the IRS directly told me. It’s confusing for me to have my taxes done and then hear from friends who have not done their taxes some of which I’ve never done taxes have been able to receive their stimulus checks. Even now after I have been approved for my tax return for a good 2 to 3 weeks I still have no idea when I’m receiving my money and that is extremely upsetting I will likely not be using this service next year.
Date published: 2021-03-24
Rated 2 out of 5 by from Was to expensive for what little I got My live expert was the best ever!!! I usually do them my self but this year was a little different. It was to expinsive for what little I got back. I tried to avoid paying so much but nope I paid the 179pluse another 40$ fee not really cool I only got back 200 the free one is best option unless u get a good amount but thanks taxturbo
Date published: 2021-03-24
Rated 3 out of 5 by from Vebha was great Vebha was wonderful to work with, when we spoke in the phone. I feel the chat feature caused the process to be drawn out. It took weeks to get the taxes done. I do not fault Vebha for this,‘I fault the horrible system.
Date published: 2021-03-24
Rated 1 out of 5 by from I will not be using the TurboTax Live Full Service I personally was not impressed with the TurboTax Live Full Service Deluxe. I did not receive great response time. I understand I was not the only client my agent had at the time but my agent was sick and out for multiple days and there was not any communication to me to let me know she was out. Once she was back and finished my file I was looking everything over and contacted my agent and there was an error on my file which went from owing $6,600 due to the error but once it was corrected we owed $400. I paid FULL price for the service yet there were errors that I caught.
Date published: 2021-03-24
Rated 3 out of 5 by from Expert assistance is iver priced After paying $245 to have turno tax fo my taxes for me I realized others were charging less than half of that for the same service. Never again will I pay for that feature. From now on I'm doing with someone else.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5240