TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Works pretty well. Errors when E-filing Overall, pretty satisfied with Turbo Tax. One thing that has been annoying the last 2 years is that it finds (or creates) errors in worksheets that the software doesn't allow to be fixed, and instead of e-filing, because of the errors it requires the returns to be mailed. Lame.
Date published: 2022-03-15
Rated 2 out of 5 by from its ok Turbotax makes it easy to file but I was trying to do the free tax return and remember multiple times clicking the button for free. When I got to the end I had to pay 159 dollars and there was no way around it. I just dont understand I clicked the free return yet ended up paying a lot of money for such a small refund.
Date published: 2022-03-15
Rated 5 out of 5 by from Always rely on Turbotax I have been using TurboTax for over 12 years and I am always confident in the final return. I am so pleased with the step-by-step guidance and the confidence in accuracy.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT SERVICE I LOVE TURBO TAXE, IT MAKE EVERYTHING EASIER THAN HOW IT SUPPOSE TO BE. GREAT SERVICE
Date published: 2022-03-15
Rated 2 out of 5 by from Not as smooth as past years We have used TurboTax for several years with great success. This year there were several problems encountered. Briefly: 1 - I had problems downloading the free state component of the program. The system kept charging me for it although I had purchased the 2021 CD which included the free State download. A Turbotax rep had to go in and process my payment as a zero balance charge. 2 - There was a glitch where the Federal section would default to a $300 entry on standard deductions when it should have been $600 for married filing jointly. We have always filed married filing separately on same form for State. If I changed the $300 to $600 on the Federal form and ran the error check again, it would default back to $300. When I changed the State selection to married filing joint, it would enter $600. Somehow, the Federal module was linking to the State filing status. I was on the phone for a long time speaking with two different TurboTax reps and neither one could fix the problem. It appeared to be a programming issue. One advised me to enter the $600 and not go back and run the error check before filing, but I was afraid to do that knowing it might default without me knowing for sure. Later on, I shut the program completely and ran an update when it restarted. After that, the error did not occur again. It was a very frustrating and time-consuming issue until it cleared up. 3 - After completing Federal and State and running all the error checks, I wanted to efile Federal at that time and efile State later. The Federal went through with no problem, and the refund was received in a few days. But when I tried to efile State later, I was blocked by the program with a message that both returns had to be efiled at the same time. Efile for State is not an option at this point. THIS WAS NOT CLEARLY INDICATED AT THE TIME I FILED FEDERAL. There should be an obvious flag that warns users of this issue.
Date published: 2022-03-15
Rated 3 out of 5 by from Turbo was more expensive this year State was not additional last year. We hope that everyting goes well
Date published: 2022-03-15
Rated 5 out of 5 by from Fast & Easy The best and easiest way to get your taxes done!!!
Date published: 2022-03-15
Rated 5 out of 5 by from I LOVE TURBOTAX This is my 8th year filing with TurboTax, its fast, easy, they have practically dummy-proof the process. They are helpful and I've always gotten my max refund amount.
Date published: 2022-03-15
Rated 5 out of 5 by from Great Great awesome good fantastic on point fair enough.
Date published: 2022-03-15
Rated 2 out of 5 by from STATE TAX RETURN REJECTED First time I have had problems using turbo tax in about six years. I could not resolve a rejected state of California Business return. I tried seeking help, but I would only get automated answers that could not resolve my issue. I file my return by mail, let's hope it is fine.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4823
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Works pretty well. Errors when E-filing Overall, pretty satisfied with Turbo Tax. One thing that has been annoying the last 2 years is that it finds (or creates) errors in worksheets that the software doesn't allow to be fixed, and instead of e-filing, because of the errors it requires the returns to be mailed. Lame.
Date published: 2022-03-15
Rated 2 out of 5 by from its ok Turbotax makes it easy to file but I was trying to do the free tax return and remember multiple times clicking the button for free. When I got to the end I had to pay 159 dollars and there was no way around it. I just dont understand I clicked the free return yet ended up paying a lot of money for such a small refund.
Date published: 2022-03-15
Rated 5 out of 5 by from Always rely on Turbotax I have been using TurboTax for over 12 years and I am always confident in the final return. I am so pleased with the step-by-step guidance and the confidence in accuracy.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT SERVICE I LOVE TURBO TAXE, IT MAKE EVERYTHING EASIER THAN HOW IT SUPPOSE TO BE. GREAT SERVICE
Date published: 2022-03-15
Rated 2 out of 5 by from Not as smooth as past years We have used TurboTax for several years with great success. This year there were several problems encountered. Briefly: 1 - I had problems downloading the free state component of the program. The system kept charging me for it although I had purchased the 2021 CD which included the free State download. A Turbotax rep had to go in and process my payment as a zero balance charge. 2 - There was a glitch where the Federal section would default to a $300 entry on standard deductions when it should have been $600 for married filing jointly. We have always filed married filing separately on same form for State. If I changed the $300 to $600 on the Federal form and ran the error check again, it would default back to $300. When I changed the State selection to married filing joint, it would enter $600. Somehow, the Federal module was linking to the State filing status. I was on the phone for a long time speaking with two different TurboTax reps and neither one could fix the problem. It appeared to be a programming issue. One advised me to enter the $600 and not go back and run the error check before filing, but I was afraid to do that knowing it might default without me knowing for sure. Later on, I shut the program completely and ran an update when it restarted. After that, the error did not occur again. It was a very frustrating and time-consuming issue until it cleared up. 3 - After completing Federal and State and running all the error checks, I wanted to efile Federal at that time and efile State later. The Federal went through with no problem, and the refund was received in a few days. But when I tried to efile State later, I was blocked by the program with a message that both returns had to be efiled at the same time. Efile for State is not an option at this point. THIS WAS NOT CLEARLY INDICATED AT THE TIME I FILED FEDERAL. There should be an obvious flag that warns users of this issue.
Date published: 2022-03-15
Rated 3 out of 5 by from Turbo was more expensive this year State was not additional last year. We hope that everyting goes well
Date published: 2022-03-15
Rated 5 out of 5 by from Fast & Easy The best and easiest way to get your taxes done!!!
Date published: 2022-03-15
Rated 5 out of 5 by from I LOVE TURBOTAX This is my 8th year filing with TurboTax, its fast, easy, they have practically dummy-proof the process. They are helpful and I've always gotten my max refund amount.
Date published: 2022-03-15
Rated 5 out of 5 by from Great Great awesome good fantastic on point fair enough.
Date published: 2022-03-15
Rated 2 out of 5 by from STATE TAX RETURN REJECTED First time I have had problems using turbo tax in about six years. I could not resolve a rejected state of California Business return. I tried seeking help, but I would only get automated answers that could not resolve my issue. I file my return by mail, let's hope it is fine.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4823