TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from "Live help" not worth it I elected to use the phone help from a "real tax expert" 3 or 4 times this year, and it was a waste of time. Don't select this product if a lower level meets your needs in terms of the forms it accepts (1099-R, 1099-INT, etc). The final review by a tax expert was also a waste of time. I elected to skip the audit representation add-on because the "live help" was so worthless.
Date published: 2021-03-29
Rated 5 out of 5 by from Great Service Service was all around great. Quick service, and she was very nice to talk too.
Date published: 2021-03-29
Rated 5 out of 5 by from First time filing - excellent experience! Great experience, fast, easy and walks you through all the life changes you need account for
Date published: 2021-03-29
Rated 1 out of 5 by from very problematic this year, very frustrating! My returns were rejected because of an entry for adjusted gross income, which was a correct figure based on last year's tax return. Yet, the problem wasn't explained to me at all. I had to figure it out by myself.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is great always good experience. easy to use. will continue every year
Date published: 2021-03-29
Rated 5 out of 5 by from Nice! It was easy to use and comprehend. Each step was quick and there weren't any troubles. Turbo tax really exceeded my expectations!
Date published: 2021-03-29
Rated 3 out of 5 by from It was mixed. The first two "Tax Specialists" were clueless. The 3rd Tax Specialist, Sebastian, was very professional and knew his stuff. He did a great job!
Date published: 2021-03-29
Rated 5 out of 5 by from I've been using TurboTax since before 2000 TurboTax just keeps getting better and easier to use. I can't imagine why anybody with anything but a short form filling wouldn't use it.
Date published: 2021-03-29
Rated 2 out of 5 by from OK experience this year I have uwesd turbo for about 10 years I have noticed that each year it gets more expensive to use their service and my tax situation rarely changes. not impress with the software as it was not very helpful in resolving issues with my return. told me to changw w2 info but nothing was wrong with them.
Date published: 2021-03-29
Rated 5 out of 5 by from It's Simple and quick! Helpful with detailed explanations and instructions. Very simple to follow.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4757
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from "Live help" not worth it I elected to use the phone help from a "real tax expert" 3 or 4 times this year, and it was a waste of time. Don't select this product if a lower level meets your needs in terms of the forms it accepts (1099-R, 1099-INT, etc). The final review by a tax expert was also a waste of time. I elected to skip the audit representation add-on because the "live help" was so worthless.
Date published: 2021-03-29
Rated 5 out of 5 by from Great Service Service was all around great. Quick service, and she was very nice to talk too.
Date published: 2021-03-29
Rated 5 out of 5 by from First time filing - excellent experience! Great experience, fast, easy and walks you through all the life changes you need account for
Date published: 2021-03-29
Rated 1 out of 5 by from very problematic this year, very frustrating! My returns were rejected because of an entry for adjusted gross income, which was a correct figure based on last year's tax return. Yet, the problem wasn't explained to me at all. I had to figure it out by myself.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is great always good experience. easy to use. will continue every year
Date published: 2021-03-29
Rated 5 out of 5 by from Nice! It was easy to use and comprehend. Each step was quick and there weren't any troubles. Turbo tax really exceeded my expectations!
Date published: 2021-03-29
Rated 3 out of 5 by from It was mixed. The first two "Tax Specialists" were clueless. The 3rd Tax Specialist, Sebastian, was very professional and knew his stuff. He did a great job!
Date published: 2021-03-29
Rated 5 out of 5 by from I've been using TurboTax since before 2000 TurboTax just keeps getting better and easier to use. I can't imagine why anybody with anything but a short form filling wouldn't use it.
Date published: 2021-03-29
Rated 2 out of 5 by from OK experience this year I have uwesd turbo for about 10 years I have noticed that each year it gets more expensive to use their service and my tax situation rarely changes. not impress with the software as it was not very helpful in resolving issues with my return. told me to changw w2 info but nothing was wrong with them.
Date published: 2021-03-29
Rated 5 out of 5 by from It's Simple and quick! Helpful with detailed explanations and instructions. Very simple to follow.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4757